Front Line
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On The Front Line
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Author : Stephen J. Frenkel
language : en
Publisher: Cornell University Press
Release Date : 2018-10-18
On The Front Line written by Stephen J. Frenkel and has been published by Cornell University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-18 with Business & Economics categories.
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.
Judgment On The Front Line
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Author : Chris DeRose
language : en
Publisher: Penguin
Release Date : 2012-10-11
Judgment On The Front Line written by Chris DeRose and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-11 with Business & Economics categories.
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
The Front Line
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Author : Glyn Harper
language : en
Publisher:
Release Date : 2021-08-12
The Front Line written by Glyn Harper and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-12 with categories.
NEW ZEALAND'S WAR THROUGH THE LENS OF THOSE WHO SERVEDA landmark book exploring New Zealand's second world war effort through over800 photographs, many never before published and many live-action shots takenby those at the front. The images span North Africa, Europe and the Pacific, aswell as action on the water and in the air - every battle and theatre in which NewZealanders fought. The text by one of New Zealand's leading military historiansplaces the images in context. Chapters on prisoners of war, the home front and NewZealand's role in Japan after the end of hostilities in the Pacific round out this richvisual account of a conflict that dominated all aspects of New Zealand life for sevenyears.
No Front Line
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Author : Chris Masters
language : en
Publisher: Allen & Unwin
Release Date : 2017-10-25
No Front Line written by Chris Masters and has been published by Allen & Unwin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-25 with History categories.
The soldiers of the SAS, the Commandos and Special Operations Engineer Regiment are Australia's most highly trained soldiers. Their work is often secret, their bravery undeniable and for thirteen years they were at the forefront of Australia's longest war. Shunning acclaim, they are the Australian Defence Forces' brightest and best skilled. In an extraordinary investigation undertaken over ten years, Chris Masters opens up the heart of Australia's Special Forces and their war in Afghanistan. He gives voice to the soldiers, he takes us to the centre of some of the fiercest combat Australia has ever experienced and provides the most intimate examination of what it is like to be a member of this country's elite fighting forces. But he also asks difficult questions that reveal controversial clouds hanging over our Special Operations mission in Afghanistan. For Australia, there is no more important war to examine in detail. Afghanistan lives in our recent past and will continue to occupy our future. Masterfully told, No Front Line will find a place as one of Australia's finest books on contemporary soldiering. 'In this remarkable book about the intense combat environment experienced by our soldiers in Afghanistan, Chris Masters captures the highs, the lows, the courage and the sacrifice of Australian warriors and their loved ones in our longest war.' - Air Chief Marshal Sir Angus Houston AK, AFC (Ret'd) 'This book tells a story that many of us had not told our loved ones and will no doubt help to articulate and heal all those who sacrificed much in and out of uniform.' - Commando Warrant Officer 'I was impressed by [No Front Line's] detail, quality and objectivity...I wanted to reassure you that most Regiment members understand this and are speaking positively about the book.' - Former SASR Patrol Sergeant 'Thank you Chris Masters for your dedication and attention to detail in documenting this most comprehensive story of Australian Special Forces in Afghanistan.' - Former Commando corporal 'I have always felt that 90% of the blokes in the unit would be supportive of the book...' - SASR Troop Sergeant 'Brilliant. There's seriously no one else in Australia with the knowledge that Chris Masters has in relation to Australian Special Forces in Afghanistan. Lots of lessons learned and examples of heroism that if not for Chris Masters would be lost forever.' - Former Commando Major 'Thanks for your professionalism and intellectual honesty. It is much needed in this space.' - Former SASR Trooper 'Well done. Great to see the boys being recognised for their sacrifice.' - Former Commando Lance Corporal 'I think you captured the feelings of many of us at the end of that deployment perfectly.' - Former Special Forces Major
Front Lines
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Author : Michael Grant
language : en
Publisher: HarperCollins
Release Date : 2016-01-26
Front Lines written by Michael Grant and has been published by HarperCollins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-26 with Young Adult Fiction categories.
An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court decision makes women subject to the draft and eligible for service. The unproven American army is going up against the greatest fighting force ever assembled, the armed forces of Nazi Germany. Three girls sign up to fight. Rio Richlin, Frangie Marr, and Rainy Schulterman are average girls, girls with dreams and aspirations, at the start of their lives, at the start of their loves. Each has her own reasons for volunteering: Rio fights to honor her sister; Frangie needs money for her family; Rainy wants to kill Germans. For the first time they leave behind their homes and families—to go to war. These three daring young women will play their parts in the war to defeat evil and save the human race. As the fate of the world hangs in the balance, they will discover the roles that define them on the front lines. They will fight the greatest war the world has ever known. Perfect for fans of Girl in the Blue Coat, Salt to the Sea, The Book Thief, and Code Name Verity, from New York Times bestselling author Michael Grant.
The Front Line Leader
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Author : Chris Van Gorder
language : en
Publisher: John Wiley & Sons
Release Date : 2014-10-20
The Front Line Leader written by Chris Van Gorder and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-20 with Business & Economics categories.
Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
On The Front Line The Collected Journalism Of Marie Colvin
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Author : Marie Colvin
language : en
Publisher: HarperCollins UK
Release Date : 2012-04-26
On The Front Line The Collected Journalism Of Marie Colvin written by Marie Colvin and has been published by HarperCollins UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-04-26 with Language Arts & Disciplines categories.
Veteran Sunday Times war correspondent, Marie Colvin was killed in February 2012 when covering the uprising in Syria. On the Front Line is an Orwell Special Prize winning journalism collection from veteran war correspondent Marie Colvin, who is the subject of the movie A Private War, starring Rosamund Pike and Jamie Dornan.
Front Line Workers In The Global Service Economy
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Author : Giovanna Fullin
language : en
Publisher: Routledge
Release Date : 2021-06-17
Front Line Workers In The Global Service Economy written by Giovanna Fullin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-17 with Political Science categories.
Walking around the commercial streets of New York, San Francisco, Milan, London, or Paris and looking at the succession of multinational chain stores’ windows, you can easily forget what country you are in. However, if you hear the small talk among the employees, you hear very different stories. In New York, a 30-year-old woman is worried because she does not know if she will work enough hours to make a living the following week—whereas, in Milan, a mother of the same age knows she will work 20 hours a week but is concerned about whether her contract will be renewed at the end of the following month. Following three years of fieldwork, which included 100 in-depth interviews with front-line retail workers and unionists in New York City and Milan, Front-Line Workers in the Global Service Economy investigates both the lived experiences of salespersons in the "fast fashion" industry—a retail sector made of large chains of stores selling fashion garments at low prices—and the possibilities of collective action and structured forms of resistance to these global trends. In the face of economic globalization and vigorous managerial efforts to minimize labor costs and to standardize the retail experience, mass fashion workers’ stories tell us how strong the pressure toward work devaluation in low-skilled service sectors can be, and how devastating its effects are on the workers themselves.
Front Line Intelligence
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Author : Stedman Chandler
language : en
Publisher:
Release Date : 1946
Front Line Intelligence written by Stedman Chandler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1946 with Military intelligence categories.
Front Line Surgery
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Author : Matthew J. Martin, MD, FACS
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-12-13
Front Line Surgery written by Matthew J. Martin, MD, FACS and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-12-13 with Medical categories.
Both editors are active duty officers and surgeons in the U.S. Army. Dr. Martin is a fellowship trained trauma surgeon who is currently the Trauma Medical Director at Madigan Army Medical Center. He has served as the Chief of Surgery with the 47th Combat Support Hospital (CSH) in Tikrit, Iraq in 2005 to 2006, and most recently as the Chief of Trauma and General Surgery with the 28th CSH in Baghdad, Iraq in 2007 to 2008. He has published multiple peer-reviewed journal articles and surgical chapters. He presented his latest work analyzing trauma-related deaths in the current war and strategies to reduce them at the 2008 annual meeting of the American College of Surgeons. Dr. Beekley is the former Trauma Medical Director at Madigan Army Medical Center. He has multiple combat deployments to both Iraq and Afghanistan, and has served in a variety of leadership roles with both Forward Surgical Teams (FST) and Combat Support Hospitals (CSH).