Front Line Staff Training Manual

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Frontline Staff Training Manual

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Author :
language : en
Publisher:
Release Date : 2002

Frontline Staff Training Manual written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Customer services categories.

Front Line Staff Training Manual

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Author : Lern
language : en
Publisher: Learning Resources Network
Release Date : 1992-01-01

Front Line Staff Training Manual written by Lern and has been published by Learning Resources Network this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-01-01 with Customer relations categories.

In Services For Long Term Care

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Author : Kelly Smith Papa
language : en
Publisher:
Release Date : 2015

In Services For Long Term Care written by Kelly Smith Papa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with HEALTH & FITNESS categories.

Annotation 40 Essential In-Services for Long-Term Care: In-Services for Long-Term Care: Education for Frontline StaffKelly Papa, MSN, RN40 Essential In-Services for Long-Term Care: In-Services for Long-Term Care: Education for Frontline Staff is composed of 40 in-service training lessons that help facilities comply with CMS requirements to deliver in-service training for their certified nursing assistants and all frontline staff. The in-services included in this book cover the most essential topics in long-term care and correlate with CMS initiatives, including Alzheimer's and dementia care, infection control F-tags, restorative care, and HIPAA. Each in-service is prescriptive in how to conduct lessons, provides concrete learning activities, and includes a post-lesson test to verify staff comprehension along with a certificate of completion to document participant training hours.This book enables long-term care facilities to:Provide a wide variety of quality, easy-to-access in-service education for CNAs and frontline staffKeep the level of facility education consistent for frontline staffCheck the competency of floor staff for each in-serviceEnsure in-services are linked to quality care and in line with QAPI committee measurementsAddress deficiencies in infection control, QAPI, competency management, etc.This resource provides:More than a year's worth of training to satisfy CMS requirementsPractical education for nursing staff on the important long-term care topics that impact their work dailyTime-saving guidance for educators on conducting lessonsDownloadable learning activities, games, and quizzes to modify or use as you wishPost-lesson tests to validate comprehension Certificates of completion to document staff training hoursTable of Contents:Resident EducationArthritisHIPAATube Feeding and Oral CareCommunicationDysphasiaMultiple SclerosisParkinson's DiseaseProfessionalism and AccountabilityCultural DiversityKidney DiseaseReadmissionsEthicsCaring for CathetersAmputee CareAssistive DevicesAlzheimer'sAbuse and NeglectBehavior ManagementBloodborne PathogensDementiaDepressionDiabetesEnd of LifeHeart ComplicationsIncontinence and ConstipationInfection ControlMalnutrition and DehydrationMental IllnessNutritionStroke and SeizuresSkin CareVital SignsOxygen TrainingPain ManagementPersonal CarePsychosocial IssuesRange of MotionRespiratory Disorders.

Development Of A Training Program For Frontline Service Employees Improvement Of Student Services

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Author : Debbie S. Persaud
language : en
Publisher: Universal-Publishers
Release Date : 2005-11-04

Development Of A Training Program For Frontline Service Employees Improvement Of Student Services written by Debbie S. Persaud and has been published by Universal-Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-04 with Business & Economics categories.

Frontline employees represent the bloodline of an organization. This applied dissertation focused on development of a training program to improve skills necessary for quality student-customer service. Six research questions were answered. First, what skills are required to enhance customer service satisfaction? Second, what are employees' perception of attitudes and expectations relative to delivery of goods and services? Third, what action is required to improve employees' performance to effect customer satisfaction? Fourth, what content-- knowledge, skills, and procedures--are necessary for inclusion in the training plan? Fifth, how can training best be structured and developed to improve the necessary skills? Sixth, how and by whom should the plan be implemented, and if implemented, how should it be evaluated? The development problem-solving methodology was used to answer the research questions. Additionally, a Frontline Service Employees' Perceived Training Needs Survey was administered to gather information relative to the recommended training program. The research questions were answered through procedures that involved formative and summative committees' examination of the program content, format, design, and evaluation method. The final project was a recommended frontline service employees training program. Conclusions drawn from the study revealed the following: (a) a training program should be implemented to enhance skills required for better student-customer services within the organization; (b) a training program for frontline employees should include skills pertaining to active listening, trust and rapport, telephone etiquette, problem-solving and conflict resolution, and clear understanding and knowledge of the organization's policies and procedures; (c) trainees should have the choice and flexibility of mode of instruction and location of training; and (d) an evaluation plan should be established posttraining to ensure that quality and program objectives are continuously being met. The recommended training program was submitted to the leaders of the organization who have the authority to approve its implementation.

Saarathi Manual For Training Of Frontline Workers From Child Development Agencies

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Author :
language : en
Publisher:
Release Date : 2010

Saarathi Manual For Training Of Frontline Workers From Child Development Agencies written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with categories.

Manual For Trainers Frontline In Service Applied Veterinary Epidemiology Training

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Author : Food and Agriculture Organization of the United Nations
language : en
Publisher: Food & Agriculture Org.
Release Date : 2023-09-15

Manual For Trainers Frontline In Service Applied Veterinary Epidemiology Training written by Food and Agriculture Organization of the United Nations and has been published by Food & Agriculture Org. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-15 with Medical categories.

This manual provides details of the Frontline In-Service Applied Veterinary Epidemiology Training (ISAVET) programme’s structure, core competencies, learning outcomes, training activities (training modules, field assignments), supervision, monitoring, and evaluation for Trainees. The intended audience of the manual are individuals enrolled in the Frontline (ISAVET) at the national level. The manual references other ISAVET manuals and documents – e.g. ISAVET Trainer Manual, ISAVET Mentor Manual, SOPs, course registration forms and, templates etc. This manual, will serve as an FAO global resource for national capacity development of Veterinary Services to detect and respond to emerging infectious animal diseases including transboundary animal diseases and zoonotic diseases.

Leadership Basics For Frontline Managers

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Author : Bill Templeman
language : en
Publisher: CRC Press
Release Date : 2014-03-05

Leadership Basics For Frontline Managers written by Bill Templeman and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-05 with Business & Economics categories.

Training for frontline managers and supervisors is being ignored as a business improvement tactic at the worst possible time. As management jobs become increasingly complex, we continue to be inundated with the latest methods for improving job performance, along with less time to sort through all this information. Focused on interpersonal management skills, Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication explains what it takes to improve how you communicate and relate to your employees, customers, and bosses. It presents 25 chapters grouped into four categories: Personal Effectiveness, Leadership, Communication, and Your Career. After reading this book, you will better understand: How to deal with information overload The best ways to manage during tough times How to handle difficult co-workers How to run more effective meetings The basics of giving and receiving feedback How to manage your career more effectively Each chapter dissects a different management skill and concludes with a list of bullet points to help you take action immediately. By illustrating key concepts with scenarios drawn from a range of work situations, this book is an ideal reference for: Anyone new to a management position Experienced managers who want to sharpen their leadership skills Managers who find themselves managing a diverse group of employees Because the chapters were written to stand on their own, this book supplies guidance you can easily read in short chunks, a few minutes at a time. While the book draws on contemporary management theory, the bulk of the writing stems from the author's real-world experience as a facilitator, trainer, writer, coach, and program designer in both the private and public sectors.

Gender And Hiv Aids Mainstreaming In A Market Oriented Agricultural Development Context Training Manual For Frontline Staff

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Author :
language : en
Publisher: ILRI (aka ILCA and ILRAD)
Release Date : 2009-01-01

Gender And Hiv Aids Mainstreaming In A Market Oriented Agricultural Development Context Training Manual For Frontline Staff written by and has been published by ILRI (aka ILCA and ILRAD) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-01 with AIDS (Disease) categories.

Managing And Motivating Contact Center Employees

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Author : Malcolm Carlaw
language : en
Publisher: McGraw Hill Professional
Release Date : 2003-01-14

Managing And Motivating Contact Center Employees written by Malcolm Carlaw and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-14 with Business & Economics categories.

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

Moment Of Truth

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Author : Volunteer Center of Calgary
language : en
Publisher:
Release Date : 1995

Moment Of Truth written by Volunteer Center of Calgary and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Public relations categories.