Frontline

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Judgment On The Front Line

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Author : Chris DeRose
language : en
Publisher: Penguin
Release Date : 2012-10-11

Judgment On The Front Line written by Chris DeRose and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-11 with Business & Economics categories.

Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

Frontline Delivery Of Welfare To Work Policies In Europe

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Author : Rik van Berkel
language : en
Publisher: Routledge
Release Date : 2017-06-27

Frontline Delivery Of Welfare To Work Policies In Europe written by Rik van Berkel and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-27 with Political Science categories.

Welfare-to-work or activation policies refer to programmes aimed at promoting the employability, labour-market and social participation of benefit recipients of working age. Frontline workers delivering these policies are conceived of as policy implementers, as policy makers, and as actors mediating politics in an arena where conflicting interests are at stake. Frontline work plays a crucial role in determining what welfare-to-work practically means and how it affects the lives of the people it targets. Yet few books have deliberatively focused on comparing what happens when frontline workers, some of whom are professional social workers, meet clients. Pioneering the provision of scholarly reflections on both theoretical and policy relevance of studying frontline practices of delivering activation, internationally renowned researchers present the first comparative analysis of how activation policies are actually delivered by frontline staff in selected EU countries and in the United States. In trying to understand and interpret frontline practices in activation, each contribution provides insights into what ‘activation in practice’ looks like, what services are provided and how they are enacted. This involves examining processes of client selection, monitoring, sanctioning and motivating, as well as the role of external service providers. This book is an important acquisition for scholars and researchers of social policy, public administration, public management, social work and policy implementation.

Manual For Trainees Frontline In Service Applied Veterinary Epidemiology Training

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Author : Food and Agriculture Organization of the United Nations
language : en
Publisher: Food & Agriculture Org.
Release Date : 2023-12-04

Manual For Trainees Frontline In Service Applied Veterinary Epidemiology Training written by Food and Agriculture Organization of the United Nations and has been published by Food & Agriculture Org. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-04 with Technology & Engineering categories.

This manual provides details of the Frontline In-Service Applied Veterinary Epidemiology Training (ISAVET) programme’s structure, core competencies, learning outcomes, training activities (training modules, field assignments), supervision, monitoring, and evaluation for trainees. The intended audience of the manual are individuals enrolled in the Frontline (ISAVET) at the national level. The manual references other ISAVET manuals and documents – e.g. ISAVET Trainer Manual, ISAVET Mentor Manual, SOPs, Course registration forms and, templates, etc. This manual will serve as an FAO global resource for national capacity development of veterinary services to detect and respond to emerging infectious animal diseases including transboundary animal diseases and zoonotic diseases.

Cumulative List Of Organizations Described In Section 170 C Of The Internal Revenue Code Of 1986

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Author :
language : en
Publisher:
Release Date : 1994

Cumulative List Of Organizations Described In Section 170 C Of The Internal Revenue Code Of 1986 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Charitable uses, trusts, and foundations categories.

Knowledge Management In Organizations

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Author : Lorna Uden
language : en
Publisher: Springer
Release Date : 2014-08-25

Knowledge Management In Organizations written by Lorna Uden and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-25 with Business & Economics categories.

This book contains the refereed proceedings of the 9th International Conference on Knowledge Management in Organizations (KMO) held in Santiago, Chile, during September 2014. The theme of the conference is "Knowledge Management to Improve Innovation and Competitiveness through Big Data." The KMO conference brings together researchers and developers from industry and academia to discuss and research how knowledge management using big data can improve innovation and competitiveness. The 39 contributions accepted for KMO 2014 were selected from 89 submissions and are organized in sections on: big data and knowledge management, knowledge management practice and case studies, information technology and knowledge management, knowledge management and social networks, knowledge management in organizations, and knowledge transfer, sharing and creation.

Work For Humans

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Author : Dieter Veldsman
language : en
Publisher: Springer Nature
Release Date : 2025-02-25

Work For Humans written by Dieter Veldsman and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-25 with Psychology categories.

This book offers an innovative exploration of the emerging field of employee experience (EX), a vital aspect of human resources. It provides a comprehensive overview of the field’s landscape and unpacks the pressing challenges influencing perspectives on EX and its implications for theory and practice. This book contributes an in-depth, holistic employee experience design methodology for people practitioners and provides a framework for implementing EX strategies within organizations. Beyond its theoretical contribution, the volume contributes rich practical insights through applied case studies that showcase real-world application of the employee experience design methodology and framework. It also proposes a direction for the field in the future of work. Key areas of coverage include: Impact of consumer and human-centric movements on people and HR practices. Challenges within the employee experience field. A practical EX design methodology and its underpinning theoretical concepts. Impact of employee experience through a multitiered measurement approach. Developing an employee experience strategy and capability within organizations. Work for Humans is a must-read for researchers, academics as well as professionals in industrial and organizational psychology, human resource management and development, organizational leadership, and all behavioral and social science-related disciplines.

Handbook Of Labour Market Policy In Advanced Democracies

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Author : Daniel Clegg
language : en
Publisher: Edward Elgar Publishing
Release Date : 2023-10-06

Handbook Of Labour Market Policy In Advanced Democracies written by Daniel Clegg and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-06 with Political Science categories.

Bringing together contributions from leading labour market policy scholars from across the globe, this state-of-the-art Handbook offers extensive and compelling analyses of labour market policy in advanced democracies. This title contains one or more Open Access chapters.

Cumulative List Of Organizations Described In Section 170 C Of The Internal Revenue Code Of 1954

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Author : United States. Internal Revenue Service
language : en
Publisher:
Release Date : 1997

Cumulative List Of Organizations Described In Section 170 C Of The Internal Revenue Code Of 1954 written by United States. Internal Revenue Service and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Charitable uses, trusts, and foundations categories.

The Acrolect In Jamaica

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Author : G. Alison Irvine-Sobers
language : en
Publisher: Language Science Press
Release Date : 2018

The Acrolect In Jamaica written by G. Alison Irvine-Sobers and has been published by Language Science Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with English language categories.

An ability to speak Jamaican Standard English is the stated requirement for any managerial or frontline position in corporate Jamaica. This research looks at the phonological variation that occurs in the formal speech of this type of employee, and focuses on the specific cohort chosen to represent Jamaica in interactions with local and international clients. The variation that does emerge, shows both the presence of some features traditionally characterized as Creole and a clear avoidance of other features found in basilectal and mesolectal Jamaican. Some phonological items are prerequisites for “good English” - variables that define the user as someone who speaks English - even if other Creole variants are present. The ideologies of language and language use that Jamaican speakers hold about “good English” clearly reflect the centuries-old coexistence of English and Creole, and suggest local norms must be our starting point for discussing the acrolect.

Lethal But Legal

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Author : Nicholas Freudenberg
language : en
Publisher: Oxford University Press
Release Date : 2014-01-21

Lethal But Legal written by Nicholas Freudenberg and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-21 with Medical categories.

Decisions made by the food, tobacco, alcohol, pharmaceutical, gun, and automobile industries have a greater impact on today's health than the decisions of scientists and policymakers. As the collective influence of corporations has grown, governments around the world have stepped back from their responsibility to protect public health by privatizing key services, weakening regulations, and cutting funding for consumer and environmental protection. Today's corporations are increasingly free to make decisions that benefit their bottom line at the expense of public health. Lethal but Legal examines how corporations have impacted -- and plagued -- public health over the last century, first in industrialized countries and now in developing regions. It is both a current history of corporations' antagonism towards health and an analysis of the emerging movements that are challenging these industries' dangerous practices. The reforms outlined here aim to strike a healthier balance between large companies' right to make a profit and governments' responsibility to protect their populations. While other books have addressed parts of this story, Lethal but Legal is the first to connect the dots between unhealthy products, business-dominated politics, and the growing burdens of disease and health care costs. By identifying the common causes of all these problems, then situating them in the context of other health challenges that societies have overcome in the past, this book provides readers with the insights they need to take practical and effective action to restore consumers' right to health.