Great Customer Service On The Telephone
DOWNLOAD
Download Great Customer Service On The Telephone PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Great Customer Service On The Telephone book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Great Customer Service On The Telephone
DOWNLOAD
Author : Kristin Anderson
language : en
Publisher: AMACOM
Release Date : 1992-11-26
Great Customer Service On The Telephone written by Kristin Anderson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-11-26 with Business & Economics categories.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Professional Telephone Skills
DOWNLOAD
Author : Tony Powell
language : en
Publisher:
Release Date : 1998
Professional Telephone Skills written by Tony Powell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Customer services categories.
Maximize Your Business Potential With This Winning Telephone Customer Service Strategy
DOWNLOAD
Author : Danielle Gaudreau
language : en
Publisher: Danielle Gaudreau
Release Date : 2021-07-18
Maximize Your Business Potential With This Winning Telephone Customer Service Strategy written by Danielle Gaudreau and has been published by Danielle Gaudreau this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-18 with Business & Economics categories.
Customer service is the heart of every business. Without GREAT customer service, your business may not be THRIVING to its FULL potential. 87% of happy customers will PROMOTE your company by telling others that your service was great. Allowing your current clients to stay LOYAL, and ATTRACT new ones! On the other hand, 96% of unsatisfied customers will tell others about a bad experience they had. This obviously reflects badly on the company. This is why it's CRUCIAL to offer an exceptional level of customer service! Having close to 20 years of experience in the industry, my role is to help you MAXIMIZE your business potential, by teaching this elite customer service strategy. This course, built for corporate and business owners, could potentially also help with: - give your agents a CLEAR framework to go by - have your agents learn proper telephone etiquette - increase your agents PRODUCTIVITY - give your business a GOOD REPUTATION - have your agents learn the basic method of retaining a client - have your agents sound professional - turn your clients into PROMOTERS Teaching your agents how to deliver WORLD CLASS customer service over the telephone can also likely OPTIMIZE your chance of having a great reputation, increasing your company's success. In fact, companies with superior customer service brings 5.7 times MORE REVENUE than competitors that lag in their customer service! In 2021, you simply can NOT survive unless you have a great REPUTATION! This is why, you need to make customer service an absolute PRIORITY... It's the BACKBONE of your business! Potentially, this course could also help you save money by not having to spend as much in advertising! It offers INCREDIBLE value, and includes the 8 steps to a perfect call, as well as the tips, cues, and tactics I learned through the many years of practice I had. *For your convenience, all the documents also have been created. Also, the name of your company and/or logo can easily be added. 30 day money back guarantee DISCLOSURE: Results are dependent upon experience and will vary based on effort, education, business model, and market forces sometimes beyond our control. Please note that evolvecoaching is not offering a business opportunity. Evolvecoaching teaches skills and insight drawn from their experiences. There are no guarantees of earnings and your results may vary.
Great Customer Service Over The Telephone
DOWNLOAD
Author : Customer Service Training Institute
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2013-07-14
Great Customer Service Over The Telephone written by Customer Service Training Institute and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-14 with Customer relations categories.
The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one simple word or action that makes the whole difference! Communicating over the phone is so much different than face to face communications. There are different things we need to pay attention to and others we need to be aware. Even simple mistakes we are not aware of can drive customers away forever. The customer Service Training Institute, a long time provider of quality Customer Service and Business Training materials, has designing this manual with both businesses and individuals in mind. whether you are a large or small business, or an individual looking to become more effective in your career, this book will help you immensely. The book is designed to require no special knowledge or experience and anyone can quickly learn and implement some very easy changes to improve performance almost instantly! It is definitely a book you will want in your training arsenal!
Telephone Courtesy Customer Service
DOWNLOAD
Author : Lloyd Finch
language : en
Publisher: Crisp Learning
Release Date : 1990
Telephone Courtesy Customer Service written by Lloyd Finch and has been published by Crisp Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.
Customer Service Over The Phone
DOWNLOAD
Author : Stephen Coscia
language : en
Publisher: CRC Press
Release Date : 1999-01-11
Customer Service Over The Phone written by Stephen Coscia and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-01-11 with Computers categories.
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect
Customer Service For Dummies
DOWNLOAD
Author : Karen Leland
language : en
Publisher: John Wiley & Sons
Release Date : 2011-03-03
Customer Service For Dummies written by Karen Leland and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-03 with Business & Economics categories.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
50 Activities For Achieving Excellent Customer Service
DOWNLOAD
Author : Darryl S. Doane
language : en
Publisher: Human Resource Development
Release Date : 2003
50 Activities For Achieving Excellent Customer Service written by Darryl S. Doane and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Customer services categories.
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
The Best Service Is No Service
DOWNLOAD
Author : Bill Price
language : en
Publisher: John Wiley & Sons
Release Date : 2011-09-14
The Best Service Is No Service written by Bill Price and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-14 with Business & Economics categories.
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Big Hearted Telephone Customer Service
DOWNLOAD
Author : Graeme Marks
language : en
Publisher:
Release Date : 2008
Big Hearted Telephone Customer Service written by Graeme Marks and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Customer services categories.
