Grundlagen Qualit Tsmanagement
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Quality Management In The Service Industry
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Author : Lionel Stebbing
language : en
Publisher: Prentice Hall
Release Date : 1990
Quality Management In The Service Industry written by Lionel Stebbing and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Business & Economics categories.
Mehr Erfolg Durch Qualit T
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Author : Dieter Sallwey
language : de
Publisher:
Release Date : 1995
Mehr Erfolg Durch Qualit T written by Dieter Sallwey and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with categories.
Quality Management
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Author : Marco Sartor
language : en
Publisher: Emerald Group Publishing
Release Date : 2019-05-09
Quality Management written by Marco Sartor and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-09 with Business & Economics categories.
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
Quality Management Essentials
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Author : David Hoyle
language : en
Publisher: Routledge
Release Date : 2007
Quality Management Essentials written by David Hoyle and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
Get to the heart of quality management fast with best-selling Quality author David Hoyle.
Quality Management For Services
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Author : Manfred Bruhn
language : en
Publisher: Springer Nature
Release Date : 2023
Quality Management For Services written by Manfred Bruhn and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with Electronic books categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Quality Management
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Author : Donna C. S. Summers
language : en
Publisher: Pearson Educación
Release Date : 2005
Quality Management written by Donna C. S. Summers and has been published by Pearson Educación this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
Total Quality Management Tqm Im Spital
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Author : Michèle Etienne
language : de
Publisher:
Release Date : 1999
Total Quality Management Tqm Im Spital written by Michèle Etienne and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with categories.
Total Quality Management Revised Edition
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Author :
language : en
Publisher: Pearson Education India
Release Date : 2011
Total Quality Management Revised Edition written by and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Total quality management categories.
Quality Management
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Author : David L. Goetsch
language : en
Publisher: Prentice Hall
Release Date : 2006
Quality Management written by David L. Goetsch and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness.Coveringalltopics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.
Managing Quality
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Author : Barrie G. Dale
language : en
Publisher: John Wiley & Sons
Release Date : 2013-10-21
Managing Quality written by Barrie G. Dale and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-21 with Business & Economics categories.
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike
