Quality Management For Services
DOWNLOAD eBooks
Download Quality Management For Services PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Quality Management For Services book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Quality Management For Services
DOWNLOAD eBooks
Author : Manfred Bruhn
language : en
Publisher: Springer Nature
Release Date : 2023
Quality Management For Services written by Manfred Bruhn and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with Electronic books categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Service Quality Management
DOWNLOAD eBooks
Author : Peter D. Mauch
language : en
Publisher: Dr Peter D Mauch
Release Date : 2008
Service Quality Management written by Peter D. Mauch and has been published by Dr Peter D Mauch this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Production management categories.
Quality Management For It Services Perspectives On Business And Process Performance
DOWNLOAD eBooks
Author : Praeg, Claus-Peter
language : en
Publisher: IGI Global
Release Date : 2010-09-30
Quality Management For It Services Perspectives On Business And Process Performance written by Praeg, Claus-Peter and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-30 with Business & Economics categories.
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Total Quality Management In Information Services
DOWNLOAD eBooks
Author : Guy St. Clair
language : en
Publisher: London : Bowker-Saur
Release Date : 1997
Total Quality Management In Information Services written by Guy St. Clair and has been published by London : Bowker-Saur this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.
Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's role in the total quality plan, and developing and im
Quality Management For Services
DOWNLOAD eBooks
Author : Manfred Bruhn
language : en
Publisher:
Release Date : 2023
Quality Management For Services written by Manfred Bruhn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Quality Management
DOWNLOAD eBooks
Author : David L. Goetsch
language : en
Publisher:
Release Date : 2003
Quality Management written by David L. Goetsch and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Total quality management categories.
A direct, straightforward text, this title provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.
Total Quality Management
DOWNLOAD eBooks
Author : Poorinma M. Charantimath
language : en
Publisher: Pearson Education India
Release Date : 2011
Total Quality Management written by Poorinma M. Charantimath and has been published by Pearson Education India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Quality control categories.
Quality Management In Services
DOWNLOAD eBooks
Author : Paul Kunst
language : en
Publisher:
Release Date : 1992
Quality Management In Services written by Paul Kunst and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Kvalitetsstyring categories.
Quality Management Essentials
DOWNLOAD eBooks
Author : David Hoyle
language : en
Publisher: Routledge
Release Date : 2007
Quality Management Essentials written by David Hoyle and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
Get to the heart of quality management fast with best-selling Quality author David Hoyle.
Managing Quality
DOWNLOAD eBooks
Author : Barrie G. Dale
language : en
Publisher: John Wiley & Sons
Release Date : 2007-11-12
Managing Quality written by Barrie G. Dale and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-11-12 with Business & Economics categories.
Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Management has been fully revised and updated to reflect recent developments in the field Includes new chapters on Improvement Approaches, Six Sigma, and new challenges in Quality Management Combines the latest information on the ISO 9000 quality management system series standards with up-to-date tools, techniques and quality systems Material has been re-ordered and changes to terminology have been made to bring the book completely up to date Provides a popular resource for students, academics, and business practitioners alike