High Powered Customer Service Training Activites
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High Powered Customer Service Training Activities
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Author : Garry Lennon
language : en
Publisher: Business & Professional Pub
Release Date : 2001-01-01
High Powered Customer Service Training Activities written by Garry Lennon and has been published by Business & Professional Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-01-01 with Business & Economics categories.
In today s competitive marketplace, the most successful businesses are those with superior customer service, and Garry Lennon s practical manual, High Powered Customer Service Training Activities, can help you gain the competitive edge. A key feature of the manual is its recognition that successful customer service strategies need to be reflected across the business. They need to teach, consolidate and reinforce the right service behaviours on the job whether in the backroom, boardroom or call centre. An extensive array of activities covers areas ranging from diagnosing your service levels and appraising customer service, to honing your staff s skills in listening and communicating under pressure. Well-designed activities teach your staff vital assertiveness and stress-management skills, thus giving them useful coping strategies for their place in the front line! The training activities are supported by *guidelines on how and when to use them effectively *useful material for handouts *advice about session debriefings and follow-up activities Use the flexible structure of these training activities to help your people translate their customer service tools into lots of committed repeat customers.
The Big Book Of Customer Service Training Games
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Author : Peggy Carlaw
language : en
Publisher: McGraw Hill Professional
Release Date : 1998-09-22
The Big Book Of Customer Service Training Games written by Peggy Carlaw and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-09-22 with Business & Economics categories.
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
High Powered Customer Service Training Activites
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Author : Garry Lennon
language : en
Publisher:
Release Date : 2001
High Powered Customer Service Training Activites written by Garry Lennon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Customer services categories.
In today's competitive marketplace the most successful businesses are those with superior customer service, and this practical manual aims to help you gain this competitive edge. An array of activities covers areas from diagnosing service levels to honing skills in communicating under pressure.
The Customer Service Activity Book
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Author : Darryl S. Doane
language : en
Publisher: Amacom Books
Release Date : 2005
The Customer Service Activity Book written by Darryl S. Doane and has been published by Amacom Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
50 Activities For Achieving Excellent Customer Service
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Author : Darryl S. Doane
language : en
Publisher: Human Resource Development
Release Date : 2003
50 Activities For Achieving Excellent Customer Service written by Darryl S. Doane and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Customer services categories.
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Customer Service Games For Training
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Author : Agatha C Hughes
language : en
Publisher: Routledge
Release Date : 2018-10-24
Customer Service Games For Training written by Agatha C Hughes and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-24 with Science categories.
This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
Customer Service Training
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Author : Maxine Kamin
language : en
Publisher: Routledge
Release Date : 2006
Customer Service Training written by Maxine Kamin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions.
Customer Service Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2017-12-14
Customer Service Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-14 with Business & Economics categories.
This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
The Customer Service Training Tool Kit
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Author : Val Gee
language : en
Publisher:
Release Date : 2000
The Customer Service Training Tool Kit written by Val Gee and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Customer services categories.
101 Activities For Delivering Knock Your Socks Off Service
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Author : Ann Thomas
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2009
101 Activities For Delivering Knock Your Socks Off Service written by Ann Thomas and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.