Holding Public Services To Account In Scotland
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Holding Public Services To Account In Scotland
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Author :
language : en
Publisher:
Release Date : 2020
Holding Public Services To Account In Scotland written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with categories.
Narrowing The Gap
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Author :
language : en
Publisher:
Release Date : 1994
Narrowing The Gap written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Local government categories.
The Ombudsman In The Modern State
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Author : Matthew Groves
language : en
Publisher: Bloomsbury Publishing
Release Date : 2022-04-07
The Ombudsman In The Modern State written by Matthew Groves and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-07 with Law categories.
Ombudsmen are a global phenomenon. They are also a critical part of the public law frameworks of modern liberal democracies. This is the first edited collection to examine the place of the ombudsman in the modern state. It brings together key international scholars to discuss current and future challenges for the Ombudsman institution and the systems of government within which they operate. The book is international in scope with authors heralding from most continents - Canada, the Netherlands, the United Kingdom, Australia, New Zealand, Hong Kong, South Africa, Germany, and Austria. This global analysis is both in-depth and expansive in its coverage of the operation of Ombudsmen across civil and common law legal systems. The book has two key themes: - The enduring question of the location and operation of Ombudsmen within public law systems in a changing state, and - The challenges faced by Ombudsmen in contemporary governance. This collection adds to the public law scholarship by addressing a common problem faced by all avenues of public law review – the evolving nature of modern public administration.
The Government Of Scotland
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Author : Michael Keating
language : en
Publisher:
Release Date : 2005
The Government Of Scotland written by Michael Keating and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with History categories.
A critical challenge to Scotland's new system of government is the making and implementation of public policy. This book offers a comprehensive account of the policy process in contemporary Scotland. It identifies the key actors and institutions, patterns of policy making, and the extent of convergence and divergence in comparison with England and other devolved territories.Case studies of policy making in urban and rural policy, education, social inclusion and economic development allow the reader to see how policy making works in practice. There is an analysis of financial planning and decision making, and an examination of Scotland's role in UK and European policy networks. Comparisons are made with other devolved governments in Europe and beyond.The book is based on extensive research, including interviews with leaders of interest groups, politicians and officials across the Scottish Executive and in the Scottish Parliament, an analysis of spending patterns, an examination of the legislative output, and case studies of policy making. Key Features: * Uses case studies of policy making in public service provision, health, higher education, social inclusion, economic development and rural policy* Includes material on interest groups and policy communities* Analyses public expenditure in Scotland* Places Scotland in a comparative context as a small European stateless nation
Public Services Inspection In The Uk
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Author : Steve Martin
language : en
Publisher: Jessica Kingsley Publishers
Release Date : 2008-08-15
Public Services Inspection In The Uk written by Steve Martin and has been published by Jessica Kingsley Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-15 with Social Science categories.
Public Services Inspection in the UK provides a detailed account of the changing role of inspection in public services management. It analyses the key debates about the role that inspection plays in increasing public accountability and encouraging service improvement. Contributors describe current inspection methods across the key public sectors of education, social care, the criminal justice system, local government services and healthcare, and examine the underlying issues and tensions associated with public services inspection. They compare approaches adopted in different parts of the UK and present evidence that can be drawn on to develop more effective practice, as well as offering recommendations for future policy and research. Public Services Inspection in the UK is essential reading for public service managers, social workers, policy makers, researchers, academics, students and professionals working in public services who have an involvement in the inspection process.
Contemporary Issues In Public Sector Accounting And Auditing
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Author : Simon Grima
language : en
Publisher: Emerald Group Publishing
Release Date : 2021-01-18
Contemporary Issues In Public Sector Accounting And Auditing written by Simon Grima and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-18 with Business & Economics categories.
Providing a comprehensive account which brings a wide range of countries to the forefront in terms of both comparability and accountability, this study shines a light on the differences in accounting systems between states, and fills a gap in the literature by combining these aspects of public sector accounting and auditing within a single book.
Responsive And Accountable
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Author : Great Britain: Parliamentary and Health Service Ombudsman
language : en
Publisher: The Stationery Office
Release Date : 2011-10-25
Responsive And Accountable written by Great Britain: Parliamentary and Health Service Ombudsman and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-25 with Political Science categories.
This report reveals complaint handling across government to be inconsistent, haphazard and unaccountable, operating without any overarching design, overall standards or common performance framework. This is unhelpful for people who want to change their experience of interacting with a public service by making a complaint. It also means opportunities to improve public services through complaint handling are being missed. There is no shared view across government of the standard of complaint handling that a member of the public can reasonably expect. Complainants may be required to navigate anything between one and four stages of a complaint procedure before 'local resolution' is completed and the complainant can bring their complaint to the Ombudsman. The absence of any clear methodology or machinery to share best practice, or ensure lessons from complaints are learnt across government departments, increases the likelihood of the same mistakes being repeated again and again. The Ombudsman's Principles of Good Complaint Handling are a good starting point for government in the task of ensuring that all departments share an understanding of the importance of fairness, transparency, and accountability. But there is a need for strong leadership from the top, committed to developing a culture across the civil service that values complaints. The report covers the survey of departments, case studies, and gives statistics on complaint handling and the financial costs of poor complaint handling.
Social Work And The Law In Scotland
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Author : Roger Davis
language : en
Publisher: Bloomsbury Publishing
Release Date : 2017-09-16
Social Work And The Law In Scotland written by Roger Davis and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-16 with Political Science categories.
Effective social work practice relies on good understanding of the law along with the skills to use this knowledge well. This essential book provides a wide-ranging thematic account of social work practice in Scotland, making critical links between concepts, the contexts of practice and first-hand experiences of Scottish social work law. The book covers important subjects such as: - Service user and carer rights - Legal and social work values - Accountability - Effective assessment - Safeguarding, risk and protection - Youth and adult criminal justice - Partnership, participation and advocacy - Delivery of personalised services Social Work and the Law in Scotland is core reading for all those undertaking academic study or professional practice within the field. It is also a key resource for anyone looking to update their knowledge on the nature and development of the ever-evolving legislative landscape of Scotland. New to this Edition: - Fully updated to incorporate changes to Scottish law impacting on groups of people who are at risk and personal and community care - Combines fully updated chapters by some of the original authors with newly commissioned pieces - Reflects the pace of change in the law since the previous edition
Politics In Scotland
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Author : Duncan McTavish
language : en
Publisher: Routledge
Release Date : 2016-06-23
Politics In Scotland written by Duncan McTavish and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-23 with Political Science categories.
Politics in Scotland is an authoritative introduction to the contemporary political landscape in Scotland and an essential text for undergraduate and postgraduate students of Scottish Politics. Written by leading experts in the field, it is coherently organised to provide a clear and comprehensive overview of a range of themes in contemporary Scottish Politics. Key topics include: • Government and electoral behaviour. • Representation and political parties in Scotland. • Public policy and Scotland’s relationship with the rest of the world. • Scottish politics both in the run up to and after the 2014 referendum. • The Future of Scottish government and politics. This textbook will be essential reading for students of Scottish politics, British Politics, devolution, government and policy.
Connecting Knowledge And Performance In Public Services
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Author : Kieran Walshe
language : en
Publisher: Cambridge University Press
Release Date : 2010-09-30
Connecting Knowledge And Performance In Public Services written by Kieran Walshe and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-30 with Business & Economics categories.
The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice.