Hotel Butlers
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Hotel Butlers The Great Service Differentiators
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Author : Steven Ferry
language : en
Publisher:
Release Date : 2009-03-12
Hotel Butlers The Great Service Differentiators written by Steven Ferry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-12 with Hotel butlers categories.
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
Hospitality Butlers
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Author : Steven M. Ferry
language : en
Publisher:
Release Date : 2019-10-17
Hospitality Butlers written by Steven M. Ferry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-17 with categories.
Butlers have been serving the wealthy and powerful for over a millennium, but hotel butlers are a recent phenomenon. Apart from one or two butlers working in a few luxury hotels around the world since their first appearance in 1865, butlers only showed up in hotels in 1982. Until the publication of Hotel Butlers, The Great Service Differentiators in 2004, there were only isolated job-descriptions. That 2004 publication was written based on a year of experience with training butlers in hotels and built upon the 2001 publication of the third book ever published in 1,000 years for the butler profession, Butlers and Household Managers, 21st Century Professionals. The Hotel Butlers book required a lot of new ground to be covered, a lot of research to be done in the few hotels offering butler service at the time, as private service and hospitality are similar in goals and some duties, but otherwise quite different. In the 15 years since the publication of the Hotel Butlers book, the hospitality markets have changed considerably, guest expectations have changed as younger generations from the West as well as Asia frequent luxury hotels and resorts, and technology has leapt into the forefront. Some resorts do not want to be associated with the stuffy old British butler, but they definitely want the solicitous (caring) and precise service they are famous for, and so they call their butlers Island Hosts, Resort Hosts, Thakurus, Personal Assistants, Lifestyle Architects, etc., all of which are butlers in deed and fact-or to paraphrase Shakespeare, a butler by any other name (meaning that whatever the label, the true value is in what the person actually is and does). Additionally, the experience gained in setting up the International Institute of Modern Butlers in 2004 to train butlers and other staff in 200 4&5* hotels and resorts, as well as cruise ships, has greatly expanded the understanding of the "hospitality butler"-any butling outside a palace or private residence. For the obvious benefits of having a butler in a hotel meant resorts, cruise ships, airlines, and even hospitals started to introduce butler service, too. As a result, the title of the new book has progressed beyond the limited "Hotel Butlers" to "Hospitality Butlers" in order to reflect the new reality. What was written in the original Hotel Butlers book is still 100% applicable, but it needed updating to reflect, for instance, the use of digital communications and media, in place of paper records and radio communications-which used to be cutting edge just 15 years ago. In the same busy 15 years, we and others have created and fine-tuned new services for butlers to deliver in hospitality environments, and the author has had 50 articles published in hospitality journals and media that have helped raise perceptions and standards in the hospitality profession as a whole, as well as highlighting and championing the role of the butler in hospitality. Quite a few of these articles are included in this new edition. This book is thus 50% longer than the original and includes a 30-page glossary to make it easier to understand the ideas being communicated. Who knows where the hospitality butler will be in another 15 years, but for sure, this book will serve you well until then, whether your aim is to be the best hospitality butler you can be, or you plan to establish a butler presence in a facility that you want to provide superior service. For those thinking outside the box for the next way to "wow" and serve their guests, clients, patients, passengers, etc., this book is a good starting point, a good grounding-for we maintain the thread of superior service enshrined in the butler profession in its servicing of royalty, nobility, the wealthy, and powerful-surely the most demanding of "clients." We present the technology for the modern butler servicing not a single family, but transient, and because of the high level of service they offer, repeating guests and clients.
The Butler Speaks
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Author : Charles MacPherson
language : en
Publisher: Appetite by Random House
Release Date : 2013-04-23
The Butler Speaks written by Charles MacPherson and has been published by Appetite by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-23 with House & Home categories.
Host a dinner party * Make a bed * Set a table * Use the proper fork * Polish silver * Prepare high tea * Present a calling card * Make conversation * Fold a shirt ... all with the charm, ease and sophistication of a butler. Now in its fifth printing, this beautifully illustrated style, etiquette and entertainment guide lays out the essentials of entertaining and household management in a clear, straightforward style. For anyone who rents or owns--be it a small urban condo or a lavish country estate--The Butler Speaks includes everything you need to know to simplify, organize and care for your home. Charles MacPherson offers modern advice on personal style and etiquette--how to receive guests; present your business card; make polite dinner conversation-- and advice on entertaining at home--how to make a cheese plate; hold your cutlery; set a table--all with the flair, charm and unpretentious grace of the butler.
Serving The Wealthy
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Author : Steven M. Ferry
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2016-11-23
Serving The Wealthy written by Steven M. Ferry and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-23 with categories.
Serving the wealthy and powerful is not for the faint of heart nor enthusiastically uneducated-it requires know-how developed over a millennium by the very people-British butlers-who have looked after the personal lives of the most discerning and demanding of individuals. In the really old days, failure could result in death; today, it merely results in firing. Yet there is no need for either, as there are right ways to conduct oneself and engage with employers, their families, and guests; and right ways to look after their prized possessions and beautiful properties. Whether looking back at the traditional world that helps define the butler; or analyzing the fast-changing world that offers its challenges to butlers in real time; or anticipating the future for our profession-a world populated by technology, including robots-and how best to prepare for it, this first of a two-volume series provides a voice in the ear of the thinking professional and a measure of stability for those entering the profession. The know-how presented has been brought together and updated for the 21st Century butler and household or estate(s) managers, and is furthermore equally applicable: a) to any private individual wishing to introduce or maintain high standards in their person life; and b) to any service industry where superior service is expected and appreciated by clients, consumers, patients, et al, and is, in fact, vital to the success of any company and its bottom line. 931 definitions are provided as footnotes and in a glossary to smooth the way for readers. The 125 color photographs and 785 pages of know-how gleaned over more than a quarter of a century of work in service, up close and personal, to the wealthy, as well as over six decades of living and learning, add up to a tome that is a must-have for any professional's library. For it not only provides an overview of this unique style of service and the expectations of others, but also the tools to succeed. In addition, the reader will have access to the author, who is Chairman of the International Institute of Modern Butlers, for advice on any service-related questions or difficulties. Volume I is the updated edition of the best selling book, "Butlers and Household Managers, 21st Century Professionals" and together with this Volume II, comprises the first and only comprehensive work on the service skills that have made butlers a household name (pun incidental) and the envy of anyone wishing to provide superior service.
The Good The Bad The Butlers
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Author : Charles L. Olmsted
language : en
Publisher: iUniverse
Release Date : 2015-06-01
The Good The Bad The Butlers written by Charles L. Olmsted and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-01 with History categories.
Despite his challenges as a deaf-mute, Burnell Butler was one of those who dreamed of a better life in Texas. Lured by all the twenty-eighth state offered, Butler, his wife, twelve children, and seven slaves gambled big in 1852, migrating from Mississippi in covered wagons to the unknown prairies of Texas. It was there that the Butlers would begin a new chapter, fueled by their rugged, hard-working spirit. Charles Olmsted, a former award-winning sports writer, relies on extensive research and anecdotes to chronologically capture the fascinating history of the Butler family. Beginning with a cattle drive during the Civil War, Olmsted details how Burnells son, William G. Butler joined in helping build the foundation for the multi-billion dollar beef industry, rode the Chisholm Trail with his family from the 1860s to the 1880s as part of the transformation to cattle cars on railroads, and often settled disputes with gunfights. Included are excerpts from letters, newspapers, and books as well as details from land purchases, proclamations, and real-life accounts. The Good, the Bad, the Butlers shares the true story of a pioneer family as they built a new life in Karnes County, Texas, and attempted to survive all the challenges of living in a dangerous and dusty land.
The Emerald Handbook Of Luxury Management For Hospitality And Tourism
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Author : Anupama S. Kotur
language : en
Publisher: Emerald Group Publishing
Release Date : 2022-01-25
The Emerald Handbook Of Luxury Management For Hospitality And Tourism written by Anupama S. Kotur and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-25 with Business & Economics categories.
The Emerald Handbook of Luxury Management for Hospitality and Tourism brings together global philosophies, principles and practices in luxury tourism management, exploring the changing paradigms of the upcoming post-pandemic global luxury travel market.
Asian Hotel Catering Times
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Author :
language : en
Publisher:
Release Date : 2009
Asian Hotel Catering Times written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Hospitality industry categories.
Library Of Congress Subject Headings
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Author : Library of Congress
language : en
Publisher:
Release Date : 2007
Library Of Congress Subject Headings written by Library of Congress and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Subject headings, Library of Congress categories.
Library Of Congress Subject Headings
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Author : Library of Congress. Cataloging Policy and Support Office
language : en
Publisher:
Release Date : 2007
Library Of Congress Subject Headings written by Library of Congress. Cataloging Policy and Support Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Subject headings, Library of Congress categories.
Library Of Congress Subject Headings
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Author :
language : en
Publisher:
Release Date : 2009
Library Of Congress Subject Headings written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Subject headings, Library of Congress categories.