How Knowledge Workers Get Things Done

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How Knowledge Workers Get Things Done

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Author : Nathaniel Palmer
language : en
Publisher: Future Strategies Inc.
Release Date : 2012-01-01

How Knowledge Workers Get Things Done written by Nathaniel Palmer and has been published by Future Strategies Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-01 with Business & Economics categories.

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM. Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways." In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Best Practices For Knowledge Workers Innovation In Adaptive Case Management

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Author : Nathaniel Palmer
language : en
Publisher: Future Strategies Inc.
Release Date : 2017-10-20

Best Practices For Knowledge Workers Innovation In Adaptive Case Management written by Nathaniel Palmer and has been published by Future Strategies Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-20 with Business & Economics categories.

Best Practices for Knowledge Workers describes ACM, in non-technical terms, in the current era of digitization, Internet of Things (IoT), artificial intelligence (AI), intelligent BPMS and BPM Everywhere. Business readers will learn how support of adaptive, data-driven processes empowers knowledge workers to know in real-time what is happening at the edge points, and to take actions through the combination of rule-driven guidance and their own know-how. It is not a traditionally-automated system but intelligent automation, where technology doesn’t merely replace human decision-making but extends the reach of the knowledge worker; making IoT data actionable. Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows these ground-breaking best-sellers on ACM; Thriving on Adaptability, Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews

Thriving On Adaptability

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Author : Nathaniel Palmer
language : en
Publisher: Future Strategies Incorporated
Release Date : 2015-01-10

Thriving On Adaptability written by Nathaniel Palmer and has been published by Future Strategies Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-10 with categories.

Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively. Surendra Reddy points out in his Foreword: "Imagine a fully integrated ACM system layered into the value stream of an enterprise. The customer support team is able to focus on customer needs, with easy access to the entire company's repertoire of knowledge, similar cases, information, and expertise, as if it were a service. To truly accommodate customers, companies must vest real power and authority in the people and systems that interact directly with customers, at the edge of the organization and beyond. ACM empowers the knowledge worker to collaborate, derive new insights, and fine tune the way of doing business by placing customers right in the center where they belong, to drive innovation and organizational efficiencies across the global enterprise. "It's a whole different thing; a new way of doing business that enables organizations to literally become one living-breathing entity via collaboration and adaptive data-driven biological-like operating systems. "ACM, in my opinion, is the future blueprint for the way of doing business." Thriving on Adaptability describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists and many others who have to think for a living. These are people who figure out what needs to be done at the same time that they do it. In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you have instructive examples to optimize your own organization. This important book follows the ground-breaking best-sellers in this series;"Empowering Knowledge Workers, Taming the Unpredictable, How Knowledge Workers Get Things Done, "and "Mastering the Unpredictable " Thriving on Adaptability: Table of Contents Foreword ACM 2.0: Decoding the Business Genome; The power of Data-Driven Adaptive Process Management, Contextual Intelligence, Case-Based Reasoning, and Machine Learning Surendra Reddy Thriving on Adaptability, Introduction and Overview Layna Fischer, Future Strategies Inc. Part 1: About Case Management " My Sandbox, Your Sandbox Keith D Swenson " "Understanding and Evaluating Case Management Software Nathaniel G Palmer and Lloyd Dugan" "Ontology-based ACM - The Need for Truly Adaptive Systems Jurgen Kress, Clemens Utschig-Utschig, Hajo Normann, Torsten Winterberg" "Combining Compliance with Flexibility; Real life experiences from Norwegian Public Sector Helle Frisak Sem, Steinar Carlsen, Gunnar John Coll" "Justice is Served through Production Case Management John T. Matthias" "Using Process Mining to Improve Adaptive Case Management Processes Dr. William A. Brantley" "Analyzing Communication Capabilities of CM/ACM Systems, with the help of Language/Action perspective lia Bider" "Enterprise as a System of Processes Alexander SAMARIN" Part 2: Real-World Award-Winning Case Studies "Cognocare, an ACM-based System for Oncology " " Crawford & Company, United States " "Infosys McCamish Systems, USA " "JuriShare - Contract Generation System " "The National Police Immigration Service, Norway " "The Office of Secretary to Govt of Federation of Nigeria " "Pershing LLC, a BNY Mellon Company, USA " "State of Hawaii, Department of Human Services, USA" "State of Maine, USA " "The Antwerp Port Authority, Belgium " "TIAA-CREF, USA " "WESTMED Practice Partners, USA "

Mastering The Unpredictable

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Author : Keith D. Swenson
language : en
Publisher:
Release Date : 2010

Mastering The Unpredictable written by Keith D. Swenson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Knowledge management categories.

The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality. There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully support knowledge workers within the workplace is not new. What's new is that recent advances in Information Technology now make the management of unpredictable circumstances a practical reality. There's now a groundswell of interest in a more flexible, dynamic approach to supporting knowledge work. Here are examples of what recognized experts have have recently written on the topic: Advancing to support more knowledge work is the goal of many organizations, thus there is a new groundswell of activity around unstructured processes. - Jim Sinur, VP of Research, Gartner I think a sea change is coming in the process world. -Connie Moore, Research Vice President, Forrester The sea of change Moore refers to is about technology that is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. For executives and managers of knowledge workers, "Mastering the Unpredictable" will: Explain the need and why previous technological approaches don't meet the need Explain the current technology gap, and the new technology that can close the gap Lay out the options that can increase the efficiency and effectiveness of their organizations Equip them to best take advantage of this evolving trend"

When Thinking Matters In The Workplace

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Author : Keith Swenson
language : en
Publisher:
Release Date : 2015-01-02

When Thinking Matters In The Workplace written by Keith Swenson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-02 with categories.

Executives and managers already know that smart people need freedom to innovate and create. Automation of their work, done haphazardly, can put strait-jackets on your most creative people. You don't want to put in place technology that micro-manages your knowledge workers. "Robots don't innovate." "When Thinking Matters in the Workplace" is an in-depth review of how knowledge workers and innovators get their work done. It gives you the background of complex organizational behavior and matches that up with mature management approaches as well as business architecture. Then, it surveys the different kinds of technologies you might use to help innovators collaborate and get their work done. Naive approaches can lead down paths that actually make it harder for knowledge workers to get things done. Care must be taken to provide support that increases their productivity. This book provides some guidelines to help avoid the worst pitfalls and to take the best advantage of an adaptive approach for supporting knowledge workers. Written as an antidote to the office automation and business process management approaches, this book shows how a case management approach can be applied in almost any field where knowledge workers are needed. It breaks out the different factors that are important in case management. More importantly, it show the two kinds of case management, one for knowledgeable professionals and the other for true innovators. It explains how automation can have the effect of restricting what people do, which might be fine for a factory, but can be very costly if you are counting on flexibility to beat the competition.

Getting Things Done

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Author : David Allen
language : en
Publisher: Penguin
Release Date : 2015-03-17

Getting Things Done written by David Allen and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-17 with Business & Economics categories.

The book Lifehack calls "The Bible of business and personal productivity." "A completely revised and updated edition of the blockbuster bestseller from 'the personal productivity guru'"—Fast Company Since it was first published almost fifteen years ago, David Allen’s Getting Things Done has become one of the most influential business books of its era, and the ultimate book on personal organization. “GTD” is now shorthand for an entire way of approaching professional and personal tasks, and has spawned an entire culture of websites, organizational tools, seminars, and offshoots. Allen has rewritten the book from start to finish, tweaking his classic text with important perspectives on the new workplace, and adding material that will make the book fresh and relevant for years to come. This new edition of Getting Things Done will be welcomed not only by its hundreds of thousands of existing fans but also by a whole new generation eager to adopt its proven principles.

Managing Knowledge Workers

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Author : Frances Horibe
language : en
Publisher: eBook Partnership
Release Date : 2015-12-16

Managing Knowledge Workers written by Frances Horibe and has been published by eBook Partnership this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-16 with Business & Economics categories.

Managing Knowledge Workers provides practical, doable strategies for managing, motivating, and retaining knowledge workers, without breaking the bank. Managing Knowledge Workers focuses not just on understanding the value of knowledge in your organization, but on managing the human side of intellectual capital. Shows how to use other more powerful levers than money to attract and retain the knowledge workers. Provides hands-on advice on creating the right culture and environment through communication, involvement, consultation, and teamwork. Provides practical advice on how to handle new management challenges: how to manage knowledge you don't understand, how to encourage new knowledge to come forward, and much more. Features sample dialogues that offer concrete approaches to dealing with difficult real-life situations"e;With an insightfully crafted guide to the implementation of intellectual capital concepts, Frances Horibe has made a tremendous contribution to leveraging people and their knowledge in the context of the new economy."e;Hubert Saint-OngeSenior Vice President, Strategic CapabilitiesThe Mutual Group"e;Managing Knowledge Workers is an excellent reference guide, addressing the challenges all business leaders face in maximizing the creation of shareholder wealth by harnessing the human capital of a capable and committed workforce."e;Gordon J. FeeneyVice ChairmanRoyal Bank Financial Group"e;Provides a roadmap to optimizing our knowledge workers and maximizing our technology investment. Should be read by managers at all levels of the organization."e;Ken HenryVice President, Business ExcellenceManulife Financial"e;We've finally figured out that the proxy for business success is customer loyalty. Managing Knowledge Workers is essential reading for those wanting to understand how to ensure the loyalty of those people essential to achieving customer loyalty--our employees!"e;David CarlsonA VP, Customer CareNewbridge Networks

Team

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Author : David Allen
language : en
Publisher: Penguin
Release Date : 2024-05-21

Team written by David Allen and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-21 with Business & Economics categories.

A groundbreaking book about how to harness the power of collaboration and work most effectively in groups—coauthored by Getting Things Done’s David Allen When Getting Things Done was published in 2001, it was a game changer. By revealing the principles of healthy high performance at an individual level, it transformed the experience of work and leisure for millions. Twenty years later, it has become clear that the best way to build on that success is at the team level, and one of the most frequently asked questions by dedicated GTD users is how to get an entire team onboard. By building on the effectiveness of what GTD does for individuals, Team will offer a better way of working in an organization, while simultaneously nourishing a culture that allows individuals’ skills to flourish. Using case studies from some of the world’s largest and most successful companies, Team shows how leaders have employed the principles of team productivity to improve communication, enable effective execution, and reduce stress on team members. These principles are increasingly important in the post-pandemic workplace, where the very nature of how people work together has changed so dramatically. Team is the most significant addition to the GTD canon since the original, and in offering a roadmap for building a culture of healthy high performance, will be welcomed by readers working in any sized group or organization.

Empowering Knowledge Workers

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Author : Layna Fischer
language : en
Publisher: Future Strategies Inc.
Release Date : 2013-12-01

Empowering Knowledge Workers written by Layna Fischer and has been published by Future Strategies Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-01 with Business & Economics categories.

Empowering Knowledge Workers describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and a new approach to support this kind of worker presents the logical starting point for understanding how to take advantage of ACM.

S Bpm One Learning By Doing Doing By Learning

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Author : Werner Schmidt
language : en
Publisher: Springer
Release Date : 2011-10-09

S Bpm One Learning By Doing Doing By Learning written by Werner Schmidt and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-09 with Computers categories.

This book constitutes the refereed proceedings of the Third International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2011, held in Ingolstadt, Germany, in September 2011. The papers feature the analysis, modeling, implementation, execution and management of interaction patterns with an explicit stakeholder focus and also embrace themes pertaining to the engineering and management of systems and organizations, particularly with respect to the areas of interaction culture, process-aware information systems, strategic alignment, and governance structures.