Impact On Delivery Of Government Services
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Impact On Delivery Of Government Services
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Author : Ann-Louise Hordacre
language : en
Publisher:
Release Date : 2011
Impact On Delivery Of Government Services written by Ann-Louise Hordacre and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Public administration categories.
Government Electronic And Mobile Service Delivery
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Author : Stuart John McMillan
language : en
Publisher:
Release Date : 2009
Government Electronic And Mobile Service Delivery written by Stuart John McMillan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Electronic government information categories.
This study investigated the phenomenon of government electronic and mobile service delivery including mobile government service mechanisms. It is an area of management and information systems yet to be fully developed in many parts of the world with considerable variation in success and experience. The study concentrates on a gap in knowledge relating to the significant areas of influence which inhibit or promote successful government electronic and mobile service delivery and therefore the overall success of government projects and initiatives. In addressing the knowledge gap, this study delivers a success factors model which identifies, and categorises those significant areas and factors which directly impact on the success of government service delivery initiatives. It achieves the success factors model in five phases. An extensive review of contemporary literature in the area, the proposing of an initial model of government electronic and unified mobile service delivery as derived from the literature review. An in-depth case study of the Victorian government's experience and minor case studies of Finland and Singapore relevant to the topic, and independent comment from the World Bank. A verification of the model from the data collected; an analysis of the data and conclusions of the study. Results from this study indicated there are six major areas of significance in the successful delivery of government services by electronic and mobile media. Within these six areas of significance there are domains of influence with success factors and inhibitors to the successful service delivery using these forms of technology. Also it identifies the relationships between success factors, inhibitors and areas of significance, which affect the overall success of projects and initiatives. Recommendations for further research in this field include: change management of government technology environments, education for mobile-government users; redefining information silos within government to delivery unified mobile government and securing government service delivery by delivery platform.
Decentralization And Service Delivery
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Author :
language : en
Publisher: World Bank Publications
Release Date : 2005
Decentralization And Service Delivery written by and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Decentralization in government categories.
Dissatisfied with centralized approaches to delivering local public services, a large number of countries are decentralizing responsibility for these services to lower-level, locally elected governments. The results have been mixed. The paper provides a framework for evaluating the benefits and costs, in terms of service delivery, of different approaches to decentralization, based on relationships of accountability between different actors in the delivery chain. Moving from a model of central provision to that of decentralization to local governments introduces a new relationship of accountability-between national and local policymakers-while altering existing relationships, such as that between citizens and elected politicians. Only by examining how these relationships change can we understand why decentralization can, and sometimes cannot, lead to better service delivery. In particular, the various instruments of decentralization-fiscal, administrative, regulatory, market, and financial-can affect the incentives facing service providers, even though they relate only to local policymakers. Likewise, and perhaps more significantly, the incentives facing local and national politicians can have a profound effect on the provision of local services. Finally, the process of implementing decentralization can be as important as the design of the system in influencing service delivery outcomes.
City Of Prince George Service Delivery Impact Task Force Final Report
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Author : Prince George (B.C.). Service Delivery Impact Task Force
language : en
Publisher:
Release Date : 2002
City Of Prince George Service Delivery Impact Task Force Final Report written by Prince George (B.C.). Service Delivery Impact Task Force and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Budget categories.
The Task Force gathered information from a range of groups, agencies and individuals who considered themselves affected by the planned changes in employment and service delivery models in government services (i.e. cuts to Ministries' spending announced in January and February 2002). The final report focusses on five areas of inquiry: (1) Direct impact on jobs and spending; (2) Direct costs to the City of Prince George; (3) Indirect and discretionary costs to the City of Prince George; (4) Service levels and social impacts; (5) Opportunities.
Globalization And Marketization Of Government Services
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Author : A. Massey
language : en
Publisher: Palgrave Macmillan
Release Date : 1997-04-30
Globalization And Marketization Of Government Services written by A. Massey and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-04-30 with Political Science categories.
How far can government be reinvented? What is the impact of globalization on the delivery of government services around the world? This comparative book debates new managerial and policy paradigms, with a sophisticated analysis of the potential effects of the marketizing of government services. Case studies explore The US Government's National Performance Review, the relocation of Britain's Inland Revenue IT services with a US multi-national, the impact of the Europeanization of government in the EU, the implausibility of reinventing government, and the applicability of new theories of analysis.
Governance In Developing Asia
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Author : Anil B. Deolalikar
language : en
Publisher: Edward Elgar Publishing
Release Date : 2015-04-30
Governance In Developing Asia written by Anil B. Deolalikar and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-30 with Political Science categories.
Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Effect Of E Government Based Service Delivery On Customers Satisfaction
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Author : Ashenafi Tola
language : en
Publisher: GRIN Verlag
Release Date : 2020-08-27
Effect Of E Government Based Service Delivery On Customers Satisfaction written by Ashenafi Tola and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-27 with Business & Economics categories.
Master's Thesis from the year 2020 in the subject Organisation and administration - Public administration, grade: 4/4, Ethiopian Civil Service University (Leadership and Good Governance), course: Thesis, language: English, abstract: The general objective of this study is mainly to examine the effect of e-government based service delivery on customers’ satisfaction in the case of Addis Ababa city Administration vital events registration agency. It answers the following questions: What is the level of quality of e-government based services delivery in AAVERA? Do E-Government factors affect customers’ perception of service quality in Addis Ababa Vital Events Registration Agency? Is the perceived service delivery a significant predictor of customers’/citizens’ satisfaction? What challenges and additional measures can be taken to improve the E-Government service delivery in Addis Ababa vital events registration agency? The emergence of electronic government both in practice and in concept has been one of the important developments in public administration in the past ten years. It seems to be the next generation of the development in the public sectors. To greater extent governments around the world are introducing e-government as a means of reducing costs, improving services for citizens and increasing effectiveness and efficiency at national, regional and local levels of the public sector. This research mainly examined the effect of e-government based service delivery on customers’ satisfaction in Addis Ababa Vital Events Registration Agency by using TAM and SERVQUAL Models. Convergent parallel mixed research design was adopted to guide the study with both quantitative and qualitative data. Quantitative data was analyzed by using Standardized multiple regressions Model (ANOVA and correlation coefficient) and Binary Logistic regression model was used to test the hypotheses. Qualitative data were analyzed using five steps (Compiling, disassembling, reassembling, interpreting and concluding) of data. All data were gained from questionnaire, key informants interview, focus group discussion and secondary data to achieve its objective.
Knowledge For Impact
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Author : Kim Trollip
language : en
Publisher:
Release Date : 2016
Knowledge For Impact written by Kim Trollip and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Municipal services categories.
Evaluating The Impact Of Performance Management System In The Public Service Delivery Of Government Ministries In Botswana
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Author : Marang Masego Morakaladi
language : en
Publisher:
Release Date : 2006
Evaluating The Impact Of Performance Management System In The Public Service Delivery Of Government Ministries In Botswana written by Marang Masego Morakaladi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Civil service categories.
Evaluating The Impact Of Performance Management System In The Public Service Delivery Of Government Ministries In Botswana
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Author : Marang Masego Morakaladi
language : en
Publisher:
Release Date : 2006
Evaluating The Impact Of Performance Management System In The Public Service Delivery Of Government Ministries In Botswana written by Marang Masego Morakaladi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Civil service categories.