Implementing Cmmi For Services In The Tourism Industry
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Implementing Cmmi For Services In The Tourism Industry
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Author : Barbara Neeb-Bruckner
language : en
Publisher: GRIN Verlag
Release Date : 2010-03-18
Implementing Cmmi For Services In The Tourism Industry written by Barbara Neeb-Bruckner and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-18 with Travel categories.
Master's Thesis from the year 2009 in the subject Tourism - Miscellaneous, grade: 1,4, University of Applied Sciences Eberswalde, language: English, abstract: “CMMI for Services” (CMMI-SVC) is a process improvement model, published by the Carnegie Mellon Software Engineering Institute (SEI) in 2009, providing guidance to service or¬ganizations for managing, establishing and delivering services. Tourism is a typical service industry with tour operators being one of the main players. This master thesis describes how CMMI-SVC can be implemented in the tourism industry with the use of a fictitious tour operator to provide examples. In the scenario described, the tour operator wants to focus on the expanding consumer group of LOHAS (Lifestyle of Health and Sustainability) by improving its services, making them more sustainable and adding volunteer tourism to its product portfolio. It is demonstrated how CMMI-SVC would facilitate sustainable tourism services by combining the Global Sustainable Tourism Criteria (GSTC) with CMMI-SVC in a process improvement initiative and how the German ServiceQuality program can be used as a migration path to CMMI-SVC. A SWOT (strengths-weaknesses-opportunities-threats) analysis of CMMI-SVC gives tourism organizations guidance on the rating of the model.
Implementing Cmmi For Services In The Tourism Industry
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Author :
language : en
Publisher:
Release Date : 2009
Implementing Cmmi For Services In The Tourism Industry written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.
Cmmi For Services
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Author : Eileen Forrester
language : en
Publisher: Addison-Wesley Professional
Release Date : 2009-10-30
Cmmi For Services written by Eileen Forrester and has been published by Addison-Wesley Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-30 with Business & Economics categories.
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. This indispensable book comprises both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick lookup. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecyles in service environments; outline how to start using CMMI; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and generic practices, then details the complete set of CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym for easy reference. Part Three contains several useful resources, including CMMI—SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.
Cmmi Implementation Guide
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Author :
language : en
Publisher: VISHNUVARTHANAN MOORTHY
Release Date :
Cmmi Implementation Guide written by and has been published by VISHNUVARTHANAN MOORTHY this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Cmmi For Development
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Author : Mukund Chaudhary
language : en
Publisher: Apress
Release Date : 2016-12-28
Cmmi For Development written by Mukund Chaudhary and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-28 with Computers categories.
Apply best practices and proven methods to ensure a successful CMMi implementation. This practical book shows you which implementation hurdles to avoid and which CMMi best practices to apply in your work areas. You'll experience how easy the CMMi practice description is and how quickly and efficiently it can be implemented into your work processes. CMMi is a popular software process improvement model developed by the US department of Defence Software Engineering Institute (Carnegie Mellon University). This model is extensively used by software professionals and organizations worldwide. CMMI for Development: Implementation Guide is a step by step guide to change the way people interpret and implement CMMi in their organizations. What You'll Learn Use itDetect to rectify common mistakes Define your processes using CMMi Collect improvement data Prepare your work area for CMMi appraisal Who This Book Is For Program Managers, Project Managers, Development Leads, Test Leads, Quality professionals, and Training professionals.
How To Implement The Cmmi
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Author : Diane M. Burwick
language : en
Publisher: Business Process Solutions
Release Date : 2008
How To Implement The Cmmi written by Diane M. Burwick and has been published by Business Process Solutions this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business planning categories.
Cmmi High Maturity Handbook
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Author : Vishnuvarthanan Moorthy
language : en
Publisher: Booktango
Release Date : 2015-06-23
Cmmi High Maturity Handbook written by Vishnuvarthanan Moorthy and has been published by Booktango this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-23 with Computers categories.
CMMI High Maturity is something every software organization is interested in! Attaining Maturity Level 5 rating means world class processes in place in that organization. Though it’s everyone’s interest, there is less details available in the world on how to practically implement CMMI ML5 and how to interpret the High Maturity practices. This book is an attempt to decode the high maturity practices with clear sample cases for all the High maturity process areas, there by connecting the dots of Implementation. This book explains the practicality of implementation of CMMI ML5 and has given specific guidance in many cases. Obviously it is not the whole of CMMI or the whole of everything, however may be this is the only book which offers highest possible insight in CMMI High Maturity Implementation. What it offers: • Complete guide as an End to End CMMI High Maturity Implementation • Practical interpretation of CMMI Practices • Sample cases covering CMMI Dev and CMMI SVC Models v1.3 • Basic Statistical Concepts Required for Implementing High Maturity • Clarity in definition and difference between important terms • Connects the Entire High Maturity process areas • Implementer’s guide book offering relevant tips • Breaks the Myths behind High Maturity • High Maturity Understanding for Everyone What it is not: • Alternate to CMMI Model or describes all possible scenario of Implementing CMMI • Statistics Book Targeted Audience • CMMI Implementation Teams • CMMI Consultants • Quality Assurance Professionals • Software industry Professionals • Senior Management of Organizations, aspiring CMMI ML5 Journey • Anyone interested in CMMI or In Process Improvement Models.
Study On The Implementation Of Cmmi Process Improvement In Taiwan S Software Industry
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Author : Ning-Chiang Chin
language : en
Publisher:
Release Date : 2004
Study On The Implementation Of Cmmi Process Improvement In Taiwan S Software Industry written by Ning-Chiang Chin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with categories.
Commerce Business Daily
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Author :
language : en
Publisher:
Release Date : 2001-11
Commerce Business Daily written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-11 with Government purchasing categories.
Handbook Of Research On Sdgs For Economic Development Social Development And Environmental Protection
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Author : Popescu, Cristina Raluca Gh.
language : en
Publisher: IGI Global
Release Date : 2022-05-27
Handbook Of Research On Sdgs For Economic Development Social Development And Environmental Protection written by Popescu, Cristina Raluca Gh. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-27 with Business & Economics categories.
Today’s context of sustainability and its challenges have shifted dramatically in the post-COVID-19 era. Economic development, social development, and environmental protection are vital concerns for sustainability and sustainable development, especially as a result of the COVID-19 pandemic and the COVID-19 crisis. It is essential to address the necessary issues and opportunities in order to be able to understand the importance of sustainability and sustainable development. The Handbook of Research on SDGs for Economic Development, Social Development, and Environmental Protection provides an updated view of the newest trends, novel practices, and latest tendencies concerning the manner of supporting and ensuring sustainability and the challenges of the post-COVID-19 era, while focusing on economic development, social development, and environmental protection. It also discusses the ways in which global nations are expected to realize successful partnerships in order to support sustainability and sustainable development while targeting sensible issues. Covering topics such as organizational green culture implications, global economy, and urban energy efficiency, this major reference work is an essential resource for scientists, economists, students and educators of higher education, sociologists, environmental scientists, executives, managers, government officials, entrepreneurs, researchers, and academicians.