In Service
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Service Design
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Author : Andy Polaine
language : en
Publisher: Rosenfeld Media
Release Date : 2013-03-13
Service Design written by Andy Polaine and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-13 with Business & Economics categories.
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
In Service And Servitude
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Author : Christine B. N. Chin
language : en
Publisher:
Release Date : 1998
In Service And Servitude written by Christine B. N. Chin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
In Service and Servitude explores the relationship between contemporary domestic service and the pursuit of the "good life" in an era of global economic transformation. The author offers an interdisciplinary approach to examining the in-migration of foreign domestic workers in Malaysia. The book uses Malaysia as a case study of the role played by foreign domestics in a rapidly industrializing Asian country. Christine Chin discusses how the state elites and the middle classes come to rationalize the demand for-and treatment of-domestic workers while pursuing the country's modernity project, designed to create a stable, developed, multiethnic society. She shows how different and competing pressures on the regional, national, and household levels leave Filipina and Indonesian domestics open to mistreatment and abuse, most directly by employment agencies and employers. Chin argues that late-twentieth-century efforts to expand open markets and establish global free trade, encourage the exploitation of transnational migrant workers, and that such exploitation should not become an acceptable part of pursuing the "good life."
Uplifting Service
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Author : Ron Kaufman
language : en
Publisher:
Release Date : 2012
Uplifting Service written by Ron Kaufman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Quest For The Best
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Author : Stanley Marcus
language : en
Publisher: University of North Texas Press
Release Date : 2001
Quest For The Best written by Stanley Marcus and has been published by University of North Texas Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Biography & Autobiography categories.
"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves about the best, demand it, and get it. He describes his own experiences with the best in chapters such as "The Things You Love to Touch" and "Bed and Board." Witty, urbane, but always accessible, Marcus is a joy to read."--BOOK JACKET.
Good Services
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Author : Louise Downe
language : en
Publisher: BIS Publishers
Release Date : 2020-03-03
Good Services written by Louise Downe and has been published by BIS Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-03 with Business & Economics categories.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Service Design And Delivery
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Author : Mairi Macintyre
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-04-02
Service Design And Delivery written by Mairi Macintyre and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-02 with Business & Economics categories.
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
This Is Service Design Doing
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Author : Marc Stickdorn
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2018-01-02
This Is Service Design Doing written by Marc Stickdorn and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-02 with Business & Economics categories.
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Trading Services In The Global Economy
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Author : Juan R. Cuadrado Roura
language : en
Publisher: Edward Elgar Publishing
Release Date : 2002-01-01
Trading Services In The Global Economy written by Juan R. Cuadrado Roura and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-01 with Business & Economics categories.
This book provides one of the first interdisciplinary reviews of the relationship between services, globalisation and trade liberalisation as we enter the twenty-first century. Written by academics and policymakers, it contains a detailed analysis of the characteristics of service trade and of recent and current service trade negotiations.
Facilitating In Service Teacher Training For Professional Development
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Author : Dikilita?, Kenan
language : en
Publisher: IGI Global
Release Date : 2016-12-12
Facilitating In Service Teacher Training For Professional Development written by Dikilita?, Kenan and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-12 with Education categories.
As new trends emerge in the realm of education, instructors are faced with the task of continuing development in order to stay up to date on the latest teaching methodologies for both virtual and face-to-face education. Facilitating In-Service Teacher Training for Professional Development is a pivotal reference source for the latest research on the scenarios faced by in-service educators, uncovering models, recent trends, and perceptions of in-service teacher training. Featuring extensive coverage across a range of relevant perspectives, such as teacher identity, collaborative teacher development, and exploratory practice, this book is ideally designed for researchers, practitioners, and professionals seeking current research on the need for continuing development in teacher education.
The Service Encounter
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Author : John A. Czepiel
language : en
Publisher: Free Press
Release Date : 1985
The Service Encounter written by John A. Czepiel and has been published by Free Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with Customer relations categories.