Knowledge For Service
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Knowledge Driven Service Innovation And Management It Strategies For Business Alignment And Value Creation
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Author : Chew, Eng K.
language : en
Publisher: IGI Global
Release Date : 2012-11-30
Knowledge Driven Service Innovation And Management It Strategies For Business Alignment And Value Creation written by Chew, Eng K. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-30 with Business & Economics categories.
"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.
Knowledge Service Tourism Hospitality
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Author : Ford Lumban Gaol
language : en
Publisher: CRC Press
Release Date : 2016-04-05
Knowledge Service Tourism Hospitality written by Ford Lumban Gaol and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-05 with Business & Economics categories.
This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair
Knowledge Management For Help Desk And Customer Care How To Build An Effective Knowledge Base A Roadmap To Success
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Author : Juliano Statdlober
language : en
Publisher: Independently Published
Release Date : 2017-06-23
Knowledge Management For Help Desk And Customer Care How To Build An Effective Knowledge Base A Roadmap To Success written by Juliano Statdlober and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-23 with Computers categories.
This book is divided into two parts.In its first part, it presents conceptual core definitions of knowledge management, with a theoretical basis and synthesis arising from research made in several publications, among books, articles, white papers and blogs. The result of this work is a summary of huge material, facilitating the introduction to the subject and understanding thereof.The focus of the book, however, is not restricted to knowledge management in itself. It is not a work which exhausts the subject, although it is a good reference for those wishing to be introduced to the issue.The objective is to present a practical proposition for development of initiatives of knowledge management applied to help desk and customer-care. To achieve this, the first part of the book also presents concepts of KCS (Knowledge-Centered Service), a set of practices and a specific methodology focused upon technical support, to improve the efficacy of resolving problems. KCS, however, is not limited merely to solving problems, being able to be adapted to handling requests in general.KCS is the result of compiling best practices and discussing initiatives by a group of large information technology companies, which formed a consortium to share ideas and experiences.The areas of technical support, whether in help desk or in customer care, depend upon the qualification of the people involved in the process, and this in turn depends upon knowledge. Indeed, how can one resolve a problem without knowing the subject concerned? The worst is that such subject is usually a technical issue, or is related to something technical, as the functioning of software or a product. Even in the cases of requisitions, where the agent does not go to resolve a problem, but to render a service to handle a request, knowledge is required: how to proceed to fulfill the necessity, or to whom and how forward the requisition, and what information is necessary? And if the requisition is a request for information, where to search for this information to pass to the requestor?KCS was created, with certain assumptions common to knowledge management, to deal with obtaining, sharing and transmitting knowledge to improve service, involving incidents and problems. As the methodology itself determines, it can be adapted to aid in forming a useful knowledge basis for handling requisitions. In the first part of the book KCS is presented and commented upon in a detailed manner, including its concepts, objectives and practices. As the theoretical concepts are presented and explained, and that, therefore, a context is provided, in its second part the book develops and presents a practical proposal of planning and implementing a knowledge management system using the practices of KCS. What is being proposed is the use of the conceptual basis of KCS, but not being limited thereto. Indeed, a roadmap resulting from the concepts as well as the experience and a certain creative boldness of this author is presented. The model proposed is something practical and applicable in companies of any size which have areas of technical support, service-desk, shared services or customer care. As they are practices suggested, they can be adapted, obviously, but their structure has a composition which allows the understanding of the themes in a logical and clear sequence, without ever losing sight of the essential academic concepts of knowledge management and KCS, obviously.
Management And Technology In Knowledge Service Tourism Hospitality
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Author : Ford Lumban Gaol
language : en
Publisher: CRC Press
Release Date : 2014-04-29
Management And Technology In Knowledge Service Tourism Hospitality written by Ford Lumban Gaol and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-29 with Business & Economics categories.
Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.
Service Science Research Strategy And Innovation Dynamic Knowledge Management Methods
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Author : Delener, N.
language : en
Publisher: IGI Global
Release Date : 2012-01-31
Service Science Research Strategy And Innovation Dynamic Knowledge Management Methods written by Delener, N. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-31 with Business & Economics categories.
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.
Knowledge Service Engineering Handbook
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Author : Jussi Kantola
language : en
Publisher: CRC Press
Release Date : 2016-04-19
Knowledge Service Engineering Handbook written by Jussi Kantola and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-19 with Business & Economics categories.
Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service
Advancing Knowledge In Service Learning
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Author : Karen McKnight Casey
language : en
Publisher: Information Age Publishing
Release Date : 2006
Advancing Knowledge In Service Learning written by Karen McKnight Casey and has been published by Information Age Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Education categories.
The chapters in this book all demonstrate just how far service-learning research has come. Researchers, practitioners, and students alike have benefited from its dissemination and use the research to improve practice. The research does not simply inform educators how to create a better pedagogy. Rather, it informs a service-learning practice that can transform both individuals and institutions.
One Hundred Years Of Knowledge In The Service Of Man
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Author : Loyola University of Chicago
language : en
Publisher:
Release Date : 1970
One Hundred Years Of Knowledge In The Service Of Man written by Loyola University of Chicago and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970 with categories.
Knowledge Services
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Author : Guy St. Clair
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2016-11-07
Knowledge Services written by Guy St. Clair and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-07 with Social Science categories.
Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services—the responsibility of the knowledge strategist—leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21st Century Organization provides guidance for the knowledge strategist and is designed specifically to serve as a reference for that management employee, and for those seeking to become knowledge strategists.
Progressive Trends In Knowledge And System Based Science For Service Innovation
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Author : Kosaka, Michitaka
language : en
Publisher: IGI Global
Release Date : 2013-10-31
Progressive Trends In Knowledge And System Based Science For Service Innovation written by Kosaka, Michitaka and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-31 with Business & Economics categories.
Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.
