Lead With Your Customer 2nd Edition Transform Culture And Brand Into World Class Excellence
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Lead With Your Customer 2nd Edition Transform Culture And Brand Into World Class Excellence
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Author : Mark Jones
language : en
Publisher:
Release Date : 2019
Lead With Your Customer 2nd Edition Transform Culture And Brand Into World Class Excellence written by Mark Jones and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have-offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model-the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how "world class" status can be attained by many organizations, and isn't the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your "customer"--Internally, as you engage your employees and build your organization's culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
Lead With Your Customer
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Author : Mark David Jones
language : en
Publisher: ASTD
Release Date : 2019-02-07
Lead With Your Customer written by Mark David Jones and has been published by ASTD this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-07 with Business & Economics categories.
In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
Lead With Your Customer 2nd Edition
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Author : Mark David Jones
language : en
Publisher: Association for Talent Development
Release Date : 2019-02-01
Lead With Your Customer 2nd Edition written by Mark David Jones and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-01 with Business & Economics categories.
Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model—the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”—internally, as you engage your employees and build your organization’s culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance
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Author : Linden Brown
language : en
Publisher: McGraw-Hill Education
Release Date : 2014-01-07
The Customer Culture Imperative A Leader S Guide To Driving Superior Performance written by Linden Brown and has been published by McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-07 with Business & Economics categories.
BECOME THE ENVY OF YOUR INDUSTRY WITH A CUSTOMER-CENTRIC CULTURE Winner of Marketing Book of the Year 2015 by Marketing and Sales Books For the first time, this groundbreaking guide unlocks the secrets used by Amazon, Virgin, Apple, Starbucks, and salesforce.com. It creates a guide for success based on three years of scientific study drawing insights from more than 100 businesses to identify seven key factors. When implemented together these factors have been proven to drive superior business performance. Customer culture is as fundamental to business performance as breathing is to living. It is the life force of your business. This applies no matter what your industry sector. And with the evidence-based methods in this book, you can replicate their success in your business! The Customer Culture Imperative reveals the key disciplines of customer culture that consistently predict enhanced, sustainable business results. Each one is linked to a particular strategy and drives predictable and measurable improvements in one or more business performance factors--from innovation and customer satisfaction to growth in sales and profits to higher rates of new-product success. It gives you the tools to: Inspire everyone in the company to embrace a customer-centric culture Unify efforts across units by creating a "common language" for change Collect and measure data from your efforts and benchmark your progress Make change long term so you leave a legacy of an enduring business Creating a customer-centric company takes more than making an investment in the customer service department and systems. It's about building a culture in which the customer is at the heart of all decisions made within every function and unit. What's best for the customer is what's best for business. Make that a part of the DNA of your organization, and you will lead your company to unprecedented success. Guaranteed. PRAISE FOR THE CUSTOMER CULTURE IMPERATIVE "Linden and Chris Brown have written the best book on what it takes to build a genuine customer culture in an organization. Their framework and their stories will inspire you to take the next step." -- Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing at the Kellogg School of Management at Northwestern University "A customer-focused culture is a powerful competitive advantage. This book will show you how to diagnose the level of a customer culture and then make the leadership moves to raise this level." -- George Day, Geoffrey T. Boisi Professor of Marketing and Co-Director of the Mack Institute for Innovation Management, Wharton, University of Pennsylvania "Creating unique customer engagements is an essential ingredient of the 'Starbucks Experience.' Crafting an authentic culture is essential to insuring that all employees consistently execute and innovate the highest quality customer experience. Linden and Chris provide a unique framework and road map to build this culture within large and small organizations." -- Arthur Rubinfeld, chief creative officer and president, Global Innovation and Evolution Fresh Retail, Starbucks "Smart phones, smart networks, and personalized apps are changing the way people live and work--giving control to an emerging class of globally connected customers that have the power to shift markets. Linden and Chris Brown’s work will help you understand what is happening and what it means to your business.” -- David Thodey, Chief Executive Officer, Telstra "Over the 40+ years of my life in business I have always known that a customer culture is the key to success. How to achieve it has been a continuous search and challenge. This book is the clearest roadmap I have read to truly achieve a customer culture and all the benefits it brings.” -- John Stanhope, Chairman, Australia Post "Some books (alas, very rare) summarise well-researched management theory, combined with current best practice, to deliver powerful and pragmatic guidelines for growing shareholder value. This is one such book. Read it. Enjoy it. It is a powerful contribution to best practice.” -- Malcolm MacDonald, Emeritus Professor, Cranfield University School of Management "Smart phones, smart networks, and personalized apps are changing the way people live and work,giving control to an emerging class of globally connected customers that have the power to shift markets. Linden and Chris Brown’s work will help you understand what is happening and what it means to your business.”--David Thodey, Chief Executive Officer, Telstra "Over the 40+ years of my life in business I have always known that a customer culture is the key to success. How to achieve it has been a continuous search and challenge. This book is the clearest roadmap I have read to truly achieve a customer culture and all the benefits it brings.”--John Stanhope, Chairman, Australia Post "Some books, alas very rare, summarise well-researched management theory, combined with current best practice, to deliver powerful and pragmatic guidelines for growing shareholder value. This is one such book. Read it. Enjoy it. It is a powerful contribution to best practice.”--Malcolm MacDonald, Emeritus Professor, Cranfield University School of Management "This easy to read book provides essential and unique guidance for driving the critical relationship between customer centricity and sustained organisational performance."-—Dr Ramzi Fayed, Executive Dean, Australian Graduate School of Leadership
Reengineering In Action The Quest For World Class Excellence
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Author : Chan Meng Khoong
language : en
Publisher: World Scientific
Release Date : 1999-01-15
Reengineering In Action The Quest For World Class Excellence written by Chan Meng Khoong and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-01-15 with Business & Economics categories.
Business process reengineering is arguably the management paradigm of the decade. No other paradigm for organizational innovation and improvement has achieved a stronger presence and impact in corporate boardrooms around the world. In recent years reengineering has also moved away from the hype into real-world application, and there is now a vast pool of techniques and experience ready to be tapped by organizational-change advocates.This book provides an international showcase of reengineering in action, with contributions from more than forty experts spanning five continents. Besides prescriptions of concepts and tools, it presents case studies of public sector as well as private sector reengineering experience, and visions of the future of reengineering practice.
Business
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Author : 布卢姆斯伯里出版公司
language : en
Publisher: 中信出版社
Release Date : 2003
Business written by 布卢姆斯伯里出版公司 and has been published by 中信出版社 this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business categories.
责任者取自版权页。
The Astd Leadership Handbook
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Author : Elaine Biech
language : en
Publisher: Association for Talent Development
Release Date : 2010-10-25
The Astd Leadership Handbook written by Elaine Biech and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-25 with Business & Economics categories.
A looming leadership gap faces most organizations over the next 10 years. Has your organization prepared for the imminent lack-of-leadership crisis? Do you have a pipeline of developed leaders for the future? Leadership is the most important competency for both individual and organizational success and advancement. As Cynthia D. McCauley of the Center for Creative Leadership notes in her overview, leadership is also "a tool designed to help with a particular human dilemma: how to get individuals to work together effectively to produce collective outcomes." When you need to learn more about how to drive success in your organization, where do you turn? To the experts. And The ASTD Leadership Handbook provides 48 thought leaders—the names you know and have come to trust—to enable you to learn about every facet of leadership. Here you'll find a substantial and practical collection of wisdom, philosophies, and tools from the most respected authorities on the subject. Within this impressive volume, you'll find five major sections addressing the critical aspects of the field: Leadership Competencies Leadership Development Attributes of Successful Leaders Contemporary Leadership Challenges Broadening the Leadership Discussion. In each chapter, leaders share their expertise to help you solve your most pressing leadership challenges. Get the complete table of contents here. The lineup includes leading experts from a broad range of organizations in both the public and private sectors and features a number from the Center for Creative Leadership (ranked by the Financial Times as one of the top three leadership development organizations in the world). Many of the authors also provide free tools, which you can get here. If you can invest in only one leadership book, let this be it. You'll have all the insights and applications you need to thoroughly understand and practice its principles, guided by the expertise of those who have literally written the books on leadership.
The Wonderful World Of Customer Service At Disney
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Author : James Jeff Kober
language : en
Publisher:
Release Date : 2013-10-15
The Wonderful World Of Customer Service At Disney written by James Jeff Kober and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-15 with Customer services categories.
A celebration of great business practices that can be applied to any service organization.
The Seven Arts Of Change
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Author : David Shaner
language : en
Publisher:
Release Date : 2014-05-20
The Seven Arts Of Change written by David Shaner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-20 with categories.
Many businesses try to change...but few succeed. At best, a few buzzwords and new reports become part of the company's structure. At worst, programs crash and burn, and everyone becomes irreparably disillusioned with the revolving door of new-mission statements. According to David Shaner--a business consultant with a 100% success rate of change at companies including Duracell, Frito-Lay, Ryobi, and Gillette--the problem is that the implemented changes don't address either individuals or the corporate culture. They're only on the surface.Combining lessons drawn from four decades of Aikido with knowledge gleaned from his 30-year consulting career, Shaner merges Eastern philosophy with Western business savvy to present his Seven Arts of Change (including the Arts of Preparation, Relaxation, and Compassion), showing how individual adjustments from CEO down can transform a company. Using exercises, strategies and real-life examples to show how to awaken the untapped potential in any organization and every person within it, Shaner shows how to create change built to last.
Lift
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Author : Ryan W. Quinn
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2015-07-31
Lift written by Ryan W. Quinn and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-31 with Business & Economics categories.
Just as the Wright Brothers combined science and practice to finally realize the dream of flight, Ryan and Robert Quinn combine research and personal experience to demonstrate how to reach a psychological state that elevates us and those around us to greater heights of achievement, integrity, openness, and empathy. It's the psychological equivalent of aerodynamic lift, and it is the fundamental state of leadership. This book draws on recent advances in positive psychology and organizational science to describe four questions that, when asked in any situation, will help us experience the fundamental state of leadership. Engaging personal stories illustrate how the Quinns and others have applied these concepts at work, at home, and in the community. --