Lean Six Sigma For The Office

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Lean Six Sigma For The Office

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Author : James William Martin
language : en
Publisher: CRC Press
Release Date : 2021-03-22

Lean Six Sigma For The Office written by James William Martin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-22 with Business & Economics categories.

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: • The "voice of” customers, suppliers, employees and partners • Design Thinking Alignment • Ecosystems in Information Technology • Metadata Definition and Lineage • Information Quality Governance • Big Data Collection and Analytics • Mapping High Volume Transactions through Systems • Robotic Process Automation Applications • Automating for Solution Sustainability • Governing Organizations • Data Privacy (General Data Protection Regulation)

Lean Six Sigma For The Office

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Author : James William Martin
language : en
Publisher: CRC Press
Release Date : 2008-10-30

Lean Six Sigma For The Office written by James William Martin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-30 with Business & Economics categories.

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office, Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated.

Six Sigma For The Office

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Author : Roderick A. Munro
language : en
Publisher:
Release Date : 2003

Six Sigma For The Office written by Roderick A. Munro and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Office management categories.

What Is Lean Six Sigma

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Author : Michael L. George
language : en
Publisher: McGraw Hill Professional
Release Date : 2005-06-05

What Is Lean Six Sigma written by Michael L. George and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-06-05 with Business & Economics categories.

A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work better (using Six Sigma) and making work faster (using Lean principles). In this plain-English guide, you’ll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area. Packed with diagrams, cartoons, and real-life examples, What is Lean Six Sigma? reveals the “four keys” of Lean Six Sigma and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts You’ll see the big picture of what your company hopes to gain with Lean Six Sigma, how it may affect your work area, and what it can mean to you personally.

Lean Six Sigma For Dummies

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Author : John Morgan
language : en
Publisher: John Wiley & Sons
Release Date : 2010-11-18

Lean Six Sigma For Dummies written by John Morgan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-18 with Technology & Engineering categories.

With the growing business industry there is a large demand for greater speed and quality, for projects of all natures in both small and large businesses. Lean Six Sigma is the result of the combination of the two best-known improvement methods: Six Sigma (making work better, of higher quality) and Lean (making work faster, more efficient). Lean Six Sigma For Dummies outlines they key concepts in plain English, and shows you how to use the right tools, in the right place, and in the right way, not just in improvement and design projects, but also in your day-to-day activities. It shows you how to ensure the key principles and concepts of Lean Six Sigma become a natural part of how you do things so you can get the best out of your business and accomplish your goals better, faster and cheaper. About the author John Morgan has been a Director of Catalyst Consulting, Europe's leading provider of lean Six Sigma solutions for 10 years. Martin Brenig-Jones is also a Director at Catalyst Consulting. He is an expert in Quality and Change Management and has worked in the field for 16 years.

Lean Six Sigma An Introduction And Toolkit Ebook Bundle

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Author : Michael George
language : en
Publisher: McGraw-Hill Professional
Release Date : 2011-11-18

Lean Six Sigma An Introduction And Toolkit Ebook Bundle written by Michael George and has been published by McGraw-Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-18 with Business & Economics categories.

Meet all your customers’ needs—and your company’s goals—with the tools and techniques of Lean Six Sigma 2 top-quality guides in 1 powerful eBook package! When you combine Lean Production and Six Sigma, you can’t fail to deliver positive results on a continual basis. This powerful mix—called Lean Six Sigma—is what some of the world’s most successful organizations use to launch themselves ahead of the competition—and stay there. Now, from one convenient ebook, you can access everything you need to accomplish the same goals. Lean Six Sigma—An Introduction and Toolkit provides all the background and tools you need to start your company on the path to long-term success. This two-in-one ebook contains: What Is Lean Six Sigma? This plain-English guide explains how you can use Lean Six Sigma to identify and eliminate waste, cut costs, and grow revenue. Featuring charts, diagrams, and case studies, it walks you through all the fundamentals, explaining the "four keys" and how they apply to your own job: Delight your customers with speed and quality Improve your processes Work together for maximum gain Base decisions on data and facts The Lean Six Sigma Pocket Toolbox The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts you need to understand, implement, and leverage Lean Six Sigma. This hands-on reference provides: Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy Sections for each tool explaining how to create it, how to interpret what you find, and expert tips

Practitioner S Guide To Statistics And Lean Six Sigma For Process Improvements

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Author : Mikel J. Harry
language : en
Publisher: John Wiley & Sons
Release Date : 2011-09-20

Practitioner S Guide To Statistics And Lean Six Sigma For Process Improvements written by Mikel J. Harry and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-20 with Technology & Engineering categories.

This hands-on book presents a complete understanding of SixSigma and Lean Six Sigma through data analysis and statisticalconcepts In today's business world, Six Sigma, or Lean Six Sigma, is acrucial tool utilized by companies to improve customersatisfaction, increase profitability, and enhance productivity.Practitioner's Guide to Statistics and Lean Six Sigma forProcess Improvements provides a balanced approach toquantitative and qualitative statistics using Six Sigma and LeanSix Sigma methodologies. Emphasizing applications and the implementation of data analysesas they relate to this strategy for business management, this bookintroduces readers to the concepts and techniques for solvingproblems and improving managerial processes using Six Sigma andLean Six Sigma. Written by knowledgeable professionals working inthe field today, the book offers thorough coverage of thestatistical topics related to effective Six Sigma and Lean SixSigma practices, including: Discrete random variables and continuous random variables Sampling distributions Estimation and hypothesis tests Chi-square tests Analysis of variance Linear and multiple regression Measurement analysis Survey methods and sampling techniques The authors provide numerous opportunities for readers to testtheir understanding of the presented material, as the real datasets, which are incorporated into the treatment of each topic, canbe easily worked with using Microsoft Office Excel, Minitab,MindPro, or Oracle's Crystal Ball software packages. Examples ofsuccessful, complete Six Sigma and Lean Six Sigma projects aresupplied in many chapters along with extensive exercises that rangein level of complexity. The book is accompanied by an extensive FTPsite that features manuals for working with the discussed softwarepackages along with additional exercises and data sets. Inaddition, numerous screenshots and figures guide readers throughthe functional and visual methods of learning Six Sigma and LeanSix Sigma. Practitioner's Guide to Statistics and Lean Six Sigma forProcess Improvements is an excellent book for courses on SixSigma and statistical quality control at the upper-undergraduateand graduate levels. It is also a valuable reference forprofessionals in the fields of engineering, business, physics,management, and finance.

A Guide To Lean Six Sigma Management Skills

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Author : Howard S Gitlow
language : en
Publisher: CRC Press
Release Date : 2009-06-22

A Guide To Lean Six Sigma Management Skills written by Howard S Gitlow and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-22 with Business & Economics categories.

In summary, the purpose of Six Sigma management is to “promote joy in work” for all employees so that they have the energy to participate in the improvement and innovation projects identified from the organizational dashboard! —Howard S Gitlow Authored by Dr, Howard Gitlow, one of the most respected Six Sigma Master Black Belts, this well-organized volume demonstrates the implementation of quality improvements into the all areas of the workplace from the shop floor through a company’s executive offices. Illustrating his points with a number of case studies, the book provides a compelling argument as to why Six Sigma should be the preferred approach. It also explains how to build an organization that both encourages and values the input of quality teams, and details the steps they must take to implement and maintain lean initiatives. Dr. Howard S. Gitlow is Executive Director of the Institute for the Study of Quality, Director of the Master of Science degree in Management Science, and a Professor of Management Science, School of Business Administration, University of Miami, Coral Gables, Florida. He was a Visiting Professor at the Stern School of Business at New York University in 2007, and a Visiting Professor at the Science University of Tokyo in 1990 where he studied with Dr. Noriaki Kano. He received his Ph.D. in Statistics (1974), M.B.A. (1972), and B.S. in Statistics (1969) from New York University. His areas of specialization are Six Sigma Management, Dr. Deming’s theory of management, Japanese Total Quality Control, and statistical quality control. Dr. Gitlow has consulted and co-taught courses with Dr. W. Edwards Deming and Dr. Noriaki Kano (Science University of Tokyo). Dr. Gitlow is a Six Sigma Master Black Belt, a Fellow of the American Society for Quality, and a member of the American Statistical Association. He has served on the editorial boards of four journals. His list of consulting clients includes universities, consulting firms, city governments, healthcare organizations, insurance companies, utilities, manufacturing organizations, and service organizations. Dr. Gitlow has testified in 24 legal cases involving the following issues: critiquing and developing sampling plans, discrimination (age, race, gender, country of origin, and ethnicity), anti-trust, game fixing, jury selection, and cost/benefit analysis.

A Lean Six Sigma Recipe

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Author : Antonella Zompa
language : en
Publisher:
Release Date : 2020-03-19

A Lean Six Sigma Recipe written by Antonella Zompa and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-19 with categories.

The Lean Six Sigma recipe is a proven formula to improve a process at your work whether it's the factory or the office. The book is intended for the reader to select a process at their workplace to improve and use the book as their step-by-step guide. This empowers the employee to change for the better using specific Lean and Six Sigma methods which will tackle the waste and variation in their process. Following this book's framework on a weekly basis will ultimately have your process improved effectively within a matter of months without costly investments.

Tps Lean Six Sigma

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Author : Hubert K. Rampersad
language : en
Publisher: IAP
Release Date : 2007-11-01

Tps Lean Six Sigma written by Hubert K. Rampersad and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-11-01 with Business & Economics categories.

Ee have been deploying Lean Six Sigma in various large and medium size companies for many years and have realized excellent results in most instances. We found that while Lean Six Sigma does a great job addressing the primary concerns of manufacturing and service, we felt that there was something missing in the deployment of Lean Six Sigma programs at many companies. Something that could help foster sustainable breakthroughs; something to realize durable performance and sustainable quality enhancement based on a happy and engaged workforce, something to create a real learning organization in which people are working smarter, are committed and improve themselves continuously. We found that the results could be enhanced if the importance of Human Capital is considered as an integral part of the process. We learned that Lean Six Sigma, in itself, does not sufficiently address Human Capital at many companies. While expected results from Lean Six Sigma alone will be good, we believe that adding the human component to Lean Six Sigma has the potential to realize sustainable, long-term growth and produce a transformation into a lean, learning, prosperous organization. That’s why we are launching a revolutionary, holistic concept in this book called TPS-Lean Six Sigma. Combining these complimentary processes actively brings human involvement into Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, and passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a happy workforce and sustainable performance improvement and quality enhancement for the organization. TPS-Lean Six Sigma is a continuous voyage of discovery involving continuous personal and organizational improvement, development, and learning. The starting point in this concept is a journey to understand personal goals and ambitions of the workforce. Then we take the organizations goals and ambitions and marry them with the workforce, and find the best people for the job. Using our structured approach for aligning the personal scorecards with the organization’s scorecard, we are able to create a symbiotic relationship between employees and organizational desires through the establishment of Lean Six Sigma project teams that will enthusiastically drive positive results. TPS-Lean Six Sigma is like a ‘turbo-charged’ Lean Six Sigma program. All of the proven, sound methodologies of traditional Lean Six Sigma are charged with highly motivated team members. The result is a powerful people driven Lean Six Sigma program called TPSLean Six Sigma that leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction. People are happiest when they are given freedom, challenges, and control over their lives. TPS-Lean Six Sigma also offers a systematic and integrated approach to the transformation of people in organizations, and to impact business strategy, culture, organizational effectiveness and the controllability of business processes. It entails a learning process, which transforms people into happy, inwardly involved, and committed employees. This will not only allow them to contribute exceptionally but will also persuade them to support, defend, and promote their organization. This approach lies at the heart of successful organizational and cultural change. After all, it is difficult to change the organization, but if we change ourselves, the organization will change with us. This unique TPS-Lean Six Sigma system is based on several new models, guidelines and tools that have been proven in practice. It integrates the individual’s aspirations with the shared ambition of the organization, balancing the personal with the shared ambition, embedding ethical behavior in the individual’s mind and links individual capabilities with an effective talent management process. TPS-Lean Six Sigma and the related new tools provide an excellent and innovative framework for creating sustainable breakthroughs in both the service and manufacturing industries. This new book emphasizes the introduction of a new blueprint, called TPS-Lean Six Sigma, for addressing the primary concerns of manufacturing and service in a more sustainable and humanized way. It leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction. By way of this book, Hubert Rampersad & Anwar El-Homsi are launching a revolutionary, holistic concept which actively has human capital embedded in Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a motivated workforce and sustainable performance improvement and quality enhancement for the organization.