Library Training For Staff And Customers
DOWNLOAD
Download Library Training For Staff And Customers PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Library Training For Staff And Customers book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Library Training For Staff And Customers
DOWNLOAD
Author : Sara R. Beck
language : en
Publisher: Taylor & Francis
Release Date : 2022-10-10
Library Training For Staff And Customers written by Sara R. Beck and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-10 with Language Arts & Disciplines categories.
Enable your library staff to deliver the most effective services possible! This comprehensive book is designed to assist library professionals involved in presenting or planning training for library staff members and customers. Library Training for Staff and Customers covers training issues from many points of view ranging from top management to department managers. Library Training for Staff and Customers contains essential information to help you make the right training decisions when planning for your staff. Library Training for Staff and Customers explores ideas for: effective general reference training training on automated systems training in specialized subjects such as African-American history and biography training for areas such as patents and trademarks training for research on business subjects. Library Training for Staff and Customers answers numerous training questions and is an excellent guide for planning staff development and setting a training budget for your library. Make your library more effective and easier for your patrons to use with the strategies in this book!
Customer Care
DOWNLOAD
Author : Pat Gannon-Leary
language : en
Publisher: Elsevier
Release Date : 2010-03-15
Customer Care written by Pat Gannon-Leary and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-15 with Language Arts & Disciplines categories.
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. Dual use – reference work and/or training manual Potential as a text book Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
Training Library Staff And Volunteers To Provide Extraordinary Customer Service
DOWNLOAD
Author : Julie Beth Todaro
language : en
Publisher: ALA Neal-Schuman
Release Date : 2006
Training Library Staff And Volunteers To Provide Extraordinary Customer Service written by Julie Beth Todaro and has been published by ALA Neal-Schuman this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Staff Development
DOWNLOAD
Author : Library Leadership and Management Association. Human Resources Section. Staff Development Committee
language : en
Publisher: American Library Association
Release Date : 2013-03-12
Staff Development written by Library Leadership and Management Association. Human Resources Section. Staff Development Committee and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-12 with Business & Economics categories.
This new edition offers unique, state-of-the-art perspectives on library staff development and training.
Training Library Staff And Volunteers To Provide Extraordinary Customer Services
DOWNLOAD
Author : Julie Beth Todaro
language : en
Publisher:
Release Date : 2006
Training Library Staff And Volunteers To Provide Extraordinary Customer Services written by Julie Beth Todaro and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Libraries categories.
Establishing and maintaining the best possible customer service is essential for every library. This manual aims to gives you the 'what to say' and 'what to do' to make this goal a reality.
Handbook Of Library Training Practice And Development
DOWNLOAD
Author : Alan Brine
language : en
Publisher: Routledge
Release Date : 2016-04-22
Handbook Of Library Training Practice And Development written by Alan Brine and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-22 with Language Arts & Disciplines categories.
Librarians must now work at a different level from that required 20 years ago, but the training available is not always appropriate or accessible to all. The authors of this volume have responded to this significant and continuing change within the profession by offering a much-needed guide to best practice for staff training and development in library and information work. This handbook addresses new aspects of service provision both in the UK and abroad, and provides an up-to-date review of the current developments that are becoming increasingly important to librarians through the influence of the electronic age and the widening of areas of professional involvement. The Handbook of Library Training Practice and Development will be invaluable to those responsible for the development of staff and line managers as well as providing a crucial insight into the information profession for anyone new to this career path or looking to develop their knowledge within it.
Stellar Customer Service
DOWNLOAD
Author : Mou Chakraborty
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2016-08-29
Stellar Customer Service written by Mou Chakraborty and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-29 with Language Arts & Disciplines categories.
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
The Practical Library Trainer
DOWNLOAD
Author : Ruth C Carter
language : en
Publisher: Routledge
Release Date : 2012-10-12
The Practical Library Trainer written by Ruth C Carter and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-12 with Language Arts & Disciplines categories.
Develop a library staff training program that really works! To stay on top of the lightning-fast changes in the library field and provide your patrons with the best service possible, you need to establish and sustain an effective program for training your staff. The Practical Library Trainer examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administrator’s perspective. Bruce E. Massis, author of The Practical Library Manager (Haworth), addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff. The book focuses on the integration of staff training as a blended activity instead of an intervention, quelling the notion of training as an “add-on” to existing staff duties. The current information-rich environment provides your patrons with an abundance of resources to choose from for their research needs. But they can’t do it alone-they need direction from a knowledgeable librarian who can recognize the pedigree, currency, and validity of licensed resources, particularly those available through electronic means. The Practical Library Trainer uses the goal of long-range customer service as a starting point, emphasizing the return on investment possibilities from blended training methods as a key to meeting your patrons’ high expectations of service. The book also provides examples from outside the library community to demonstrate the importance of training on a non-library setting and looks at future training issues. The Practical Library Trainer examines: types of staff training (formal, informal, employer-provided, qualifying, skill improvement) strategies for recruiting and retaining a staff blended learning e-training in-house training how to use professional conferences as continuing education opportunities how to evaluate your training program a sample of an “anywhere, anytime” education and training program and much more! The Practical Library Trainer is an important resource for making sure your patrons get the most from your library—and your staff.
The No Nonsense Guide To Training In Libraries
DOWNLOAD
Author : Barbara Allan
language : en
Publisher:
Release Date : 2017-09-29
The No Nonsense Guide To Training In Libraries written by Barbara Allan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-29 with Employees categories.
Straightforward and practical guidance for library and information workers in all sectors who are involved in training users, colleagues or other groups.
Quality In Library Service
DOWNLOAD
Author : Jennifer Burrell
language : en
Publisher: Totalrecall Publications
Release Date : 2007-05
Quality In Library Service written by Jennifer Burrell and has been published by Totalrecall Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-05 with Education categories.
QUALITY IN LIBRARY SERVICE: A Competency-Based Staff Training Program First North American Edition (Library Science Series) A Complete Professional Development Package: Training Manual With Slides, Role Plays, Forms, Quizzes: This practical staff training program for libraries is rooted in two key concepts: 1) the quality management philosophy and techniques of famed "Total Quality" expert William Edwards Deming and 2) the constant need for library staff to keep up to date with changing customer needs, new technology, and new ways to save time and costs. The program has been field tested and used effectively in many Australian libraries, and now has been thoroughly adapted for North American venues in this special edition. Its purpose is to achieve consistent, high-quality performance at all library information service points by. Focusing staff on agreed service expectations and client satisfaction Providing staff with the skills and support needed to achieve and maintain identified service standards Identifying and addressing skills gaps Extending the competencies of inexperienced and experienced staff Emphasizing teamwork as an essential extension of individual competency Integrating electronic with print resources and document delivery with inhouse resources Obtaining staff input into policies and procedures Encouraging lifelong learning in staff The program involves self-paced reading; ?hands-on use of resources; ?review questions; activities; ?role-plays; ?evaluation of electronic resources; ?mock inquiries requiring the development of search strategies and the evaluation of resources; and ?small-group or individual discussion and debriefing. Learning aids include downloadable and customizable electronic text, including trainee material, overhead/PowerPoint slides, and handouts. Quality in Library Service is one of 12 library skills study aids published by TotalRecall Publications, Inc. Please see the back of this book for a complete listing, or visit www.totalrecallpress.com Jennifer Burrell has served in a number of management positions during her 25 years in librarianship and is currently Manager of Library and Information Service for the City Council in Hurstville, New South Wales, Australia. Brad McGrath is a professional librarian who currently serves as Manager of Customer Service and Order Management for James Bennett, a major library book wholesaler in New South Wales, Australia. TABLE OF CONTENTS The Program Introduction The QILS Program Assessment A Basic Client Service System Trainer Manual Unit 1: Identifying Client Needs Role-plays 1 Unit 2: Search Strategy and Common Resources Unit 3: Values, Policies and Procedures Review of Units 1 - 3 Unit 4: Complex Searching Role-plays 2 Unit 5: Assessment Self-Assessment Form Colleague Survey Form Client Survey Form Colleague and Client Feedback Simulations Unit by Unit Assessment and Final Review Sample Certificate Slides Trainee Material Downloadable Files
