Listening To Workers
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Leading The Listening Organisation
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Author : Mike Pounsford
language : en
Publisher: Taylor & Francis
Release Date : 2023-12-22
Leading The Listening Organisation written by Mike Pounsford and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-22 with Business & Economics categories.
How organisations listen, learn, and adapt to their environment drives success and long-term sustainability. This book focuses on internal stakeholders and how employers can use the voice of their people to improve decision-making, innovation, and performance. It is about why listening to employees matters and how to do it well. Leading the Listening Organisation reveals not just the practices and processes that underpin effective listening but also the leadership characteristics and mindsets necessary to create resilient organisations that feel fair to work in, where people want to speak up, and where new ideas can flourish. It is based on extensive international research with leaders across over 500 organisations before, during, and after the pandemic. The authors bring decades of international experience and expertise in communicating with employees across public, private, and third sector organisations. Rich in practical tools, processes, and working frameworks and brought to life with case studies and insights from leaders and communicators, this book provides a complete guide to understanding the barriers to, and implementation plans for, leading a listening organisation. This comprehensive guide will resonate with leadership, internal communications, human resources, and organisational development professionals.
The Art Of Active Listening
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Author : Heather Younger
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2023-04-25
The Art Of Active Listening written by Heather Younger and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-25 with Business & Economics categories.
Improve communication, engagement, and culture with active listening. When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen? Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work? All you have to do is listen. The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to: 1. Recognize the unsaid 2. Seek to understand 3. Decode 4. Act 5. Close the loop Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100's of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains. Using the tools provided in this book, you can implement active listening, regardless of whether you're in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice. When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.
Listening To Workers How Recovery Expectations Predict Outcomes
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Author : Cole, Donald C
language : en
Publisher:
Release Date : 1999
Listening To Workers How Recovery Expectations Predict Outcomes written by Cole, Donald C and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Backache categories.
Listening To Workers
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Author :
language : en
Publisher:
Release Date : 2000
Listening To Workers written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Employees categories.
The Assessment Of Active Listening Skills In Helpline Workers
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Author : Amber Lynn Argo
language : en
Publisher:
Release Date : 2002
The Assessment Of Active Listening Skills In Helpline Workers written by Amber Lynn Argo and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
Shutting Up
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Author : Eric Wagner
language : en
Publisher: iUniverse
Release Date : 2013-08-19
Shutting Up written by Eric Wagner and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-19 with Business & Economics categories.
Hey, manager: please shut up already! Too many new managers, often promoted from the best of the front-line workers, lack the basic ability to interact effectivelyspeaking when they should be listening, and listening well, not much. And when it comes to more advanced skills like improving worker performance, maximizing productivity, handling customers, and driving real success with their products, all bets are off. With no real background or training in management skills, todays managerseven with experiencetoo often struggle to engage with their teams, maximize performance, and achieve great results. Heres the newer managers greatest ally: a quick-start guide that rapidly and accessibly covers the essential skills that good managers need to lead their teams effectively. Building on the simplest possible foundationShut Up and Listen!this guide collects over 250 hints, tips, and tricks developed by an experienced manager and leader over more than a quarter century of technical management. Take your management career from zero to sixtyor discover how to lead your team to the next levelwith one quick and easy read.
Stepping Up
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Author : John Izzo
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2012
Stepping Up written by John Izzo and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
A guide to solving problems presents seven principles that enable individuals to be their own agents of change.
Engageme
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Author : Dr. John Vizzuso
language : en
Publisher: AuthorHouse
Release Date : 2015-04-25
Engageme written by Dr. John Vizzuso and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-25 with Business & Economics categories.
EngageME: Will Leaders Listen? is a revealing and powerful journey of discovery. Dr. Vizzuso shares twenty years of experiences, ideas, and lessons, which have the power to transform employees and organizations to build strong employee-leader relationships. It identifies organizational heroes, unethical leadership, and wayward friends to functionally explain employee engagement and the strategies necessary to succeed. The subtext of EngageME is that engagement is critical to both personal and professional lives. Organizations and employees will appreciate, understand, and relate to a new model of personal and professional engagement. Having articulated the problem, Dr. Vizzuso proceeds to offer specific advice, including concrete methodologies and practical recommendations to assess an organizations preparedness and correct its deficiencies. He illustrates, through real-life examples of events, how organizations succeeded or failed in their interaction with employees as well as the potential for such interactions to foster disengagement, thereby compromising patient experience and optimal institutional function and success. He proposes recommendations, including specific methodologies and metrics for initial and follow-up assessments, to restructure the very nature of organizations to improve access and communication between management and employees to promote and encourage employee engagement as well as to assess its impact on customers. He implores leadership to be proactive and accountable and to create an environment of trust and confidence amongst its workers, whereby they do not fear offering suggestions or even criticisms of the organization.
Effective Listening
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Author : Kevin J. Murphy
language : en
Publisher: Effective Listening Institute
Release Date : 1992
Effective Listening written by Kevin J. Murphy and has been published by Effective Listening Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
Time To Lead
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Author : Michael Henry Cohen
language : en
Publisher: Creative Health Care Management
Release Date : 2011-03-01
Time To Lead written by Michael Henry Cohen and has been published by Creative Health Care Management this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-01 with Business & Economics categories.
A back-to-basics approach to employee engagement, Time to Lead provides common sense leadership practices for busy leaders like you. It is a practical resource on how to address your administrative responsibilities while increasing your presence with employees and customers. Each goal focused exercise and self-assessment tool comes directly from the collective experiences of leaders like you. By practicing Time to Lead principles, you will enhance your ability to: Align your activities with your professional values and work unit priorities; Spend quality time with your employees and customers; Develop a cohesive team where employees effectively communicate within and between work units; Ensure employee understanding and acceptance of team goals, roles, policies and resources; Teach employees the difference between problems (that can be solved) and realities (outside of your control); Conduct results oriented meetings where employees constructively participate in decision making; and Hire and retain those employees who demonstrate high Emotional Intelligence (E.Q.).