Loyalitas Pelanggan Tinjauan Aspek Kualitas Pelayanan Dan Biaya Peralihan
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Loyalitas Pelanggan Tinjauan Aspek Kualitas Pelayanan Dan Biaya Peralihan
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Author : : Dr. Hj. Mu’ah, SE., MM dan Dr. H. Masram, SE., MM., M.Pd.
language : id
Publisher: Zifatama Jawara
Release Date : 2021-01-13
Loyalitas Pelanggan Tinjauan Aspek Kualitas Pelayanan Dan Biaya Peralihan written by : Dr. Hj. Mu’ah, SE., MM dan Dr. H. Masram, SE., MM., M.Pd. and has been published by Zifatama Jawara this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-13 with Business & Economics categories.
Perkembangan sumber daya manusia didalam ketelitian menilai produk dan layanan saat ini proses pemasaran tidak hanya sebagai tanggung jawab dan peranan dari departemen pemasaran saja tetapi tanggung jawab seluruh fungsional perusahaan, khususnya di Rumah Sakit. pemasaran adalah suatu sistem keseluruhan dari kegiatan usaha yang di rancang untuk merencanakan, menentukan harga, mempromosikan, serta mendistribusikan barang dan jasa, yang dapat memuaskan kebutuhan dan keinginan pelanggan, baik kepada pelanggan saat ini maupun pelanggan potensial. Dalam buku ini membahas tentang beberapa hal yang penting yaitu : BAB 1 Peran Serta Rumah Sakit, BAB 2 Jasa dan Pemasaran Jasa, BAB 3 Perilaku Pelanggan, BAB 4 Kualitas Pelayanan, BAB 5 Biaya Peralihan, BAB 6 Loyalitas Pasien, dsb. Di buku ini sudah dijelaskan sangat detail serta akan membantu menambahkan wawasan bagi ada.
Icbae 2022
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Author : Bima Cinintya Pratama
language : en
Publisher: European Alliance for Innovation
Release Date : 2022-08-23
Icbae 2022 written by Bima Cinintya Pratama and has been published by European Alliance for Innovation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-23 with Business & Economics categories.
The 3rd International Conference of Business, Accounting, and Economics (ICBAE) 2022 continued the agenda to bring together researchers, academics, experts and professionals in examining selected themes by applying multidisciplinary approaches. This conference is the third intentional conference held by the Faculty of Economics and Business, Universitas Muhammadiyah Purwokerto and it is a bi-annual agenda of this faculty. In 2022, this event will be held on 10-11 August at the Faculty of Economics and Business, Universitas Muhammadiyah Purwokerto. The theme of the 3rd ICBAE UMP 2022 is “Innovation in Economic, Finance, Business, and Entrepreneurship for Sustainable Economic Development”. It is expected that this event may offer a contribution for both academics and practitioners to conduct research related to Business, Accounting, and Economics Related Studies. Each contributed paper was refereed before being accepted for publication. The double-blind peer review was used in the paper selection.
Loyalitas Nasabah Tinjauan Aspek Religiusitas Dan Kualitas Layanan
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Author : Soegeng Wahyoedi
language : id
Publisher: Penerbit Adab
Release Date :
Loyalitas Nasabah Tinjauan Aspek Religiusitas Dan Kualitas Layanan written by Soegeng Wahyoedi and has been published by Penerbit Adab this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Buku ini membahas tentang Loyalitas Nasabah : Tinjauan Aspek Religiusitas dan Kualitas Layanan. Buku ini penulis kontribusikan bidang Ekonomi di Indonesia. Buku ini terdiri dari enam bab. Bab pertama membahas tentang Pendahuluan. Bab kedua membahas tentang Loyalitas Nasabah dan Penelitian Terkait tentang Loyalitas Nasabah. Bab ketiga membahas tentang Religiusitas & Kualitas Layanan yang meliputi Religiusitas & Kualitas Layanan, dan Penelitian Terkait tentang Religiusitas & Kualitas Layanan. Bab keempat membahas tentang Kepuasan Nasabah dan Trust yang meliputi tentang Kepuasan Nasabah & Turst, dan Penelitian Terkait tentang Kepuasan Nasabah & Turst. Bab kelima membahas tentang Studi Loyalitas Nasabah yang meliputi Pengaruh Kualitas Layanan terhadap Loyalitas, Pengaruh Kepuasan Nasabah terhadap Loyalitas Nasabah, Pengaruh Trust terhadap Loyalitas, Pengaruh Religiusitas terhadap Kepuasan Nasabah, Pengaruh Religiusitas terhadap Trust, dan Pengaruh Kualitas Layanan terhadap Kepuasan Nasabah. Bab keenam membahas tentang Penutup.
Mpot
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Author : Ernika B. Situmorang, dkk.
language : id
Publisher: Penerbit NEM
Release Date : 2022-01-18
Mpot written by Ernika B. Situmorang, dkk. and has been published by Penerbit NEM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-18 with Medical categories.
Kumpulan artikel ini merupakan salah satu tugas dalam memenuhi penilaian di salah satu sekolah tinggi pendidikan dalam bidang manajemen rumah sakit. Secara garis besar, cakupan materi dalam buku ini meliputi pengaruh dalam pelayanan, kinerja para pekerja kesehatan, strategi pelayanan, persepsi psikologi, adaptasi kebiasan baru covid, juga hubungan dimensi antarpelayanan dan kinerja, tinjauan organisasi, dan manajemen juga pengaruh lingkungan kerja terhadap kinerja paramedis rumah sakit.
Pengendalian Penduduk Menuju Keluarga Sejahtera
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Author : Dr. Henni Febriawati, SKM, MARS
language : id
Publisher: Penerbit Andi
Release Date : 2024-03-07
Pengendalian Penduduk Menuju Keluarga Sejahtera written by Dr. Henni Febriawati, SKM, MARS and has been published by Penerbit Andi this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-07 with Education categories.
Buku ini membahas peran kunci keluarga sebagai landasan indeks pembangunan keluarga dan perekonomian, dengan penekanan pada tugas Badan Kependudukan dan Keluarga Berencana Nasional (BKKBN) dalam mencapai Indonesia Sehat dan Indonesia Maju. Dalam konteks era Jaminan Kesehatan Nasional (JKN), buku menyajikan analisis data sekunder, termasuk SDKI 2017, Data SKAP 2018, dan Data SKAP 2019, untuk menggambarkan isu-isu remaja, pernikahan usia dini, pendewasaan usia perkawinan, dan pemilihan jenis alat/ cara KB. Dengan pendekatan yang fokus dan data-driven, buku ini berupaya memberikan pemahaman yang singkat tapi mendalam tentang dinamika keluarga dan peran BKKBN dalam menciptakan masyarakat yang sehat dan berkembang.
Entrepreneurial Marketing
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Author : Philip Kotler
language : en
Publisher: John Wiley & Sons
Release Date : 2023-03-14
Entrepreneurial Marketing written by Philip Kotler and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-03-14 with Business & Economics categories.
An eye-opening discussion of the future of marketing, from four of the leading minds in the field In Entrepreneurial Marketing: Beyond Professional Marketing, a renowned team of marketing leaders, including the “Father of Modern Marketing,” Professor Philip Kotler, delivers a groundbreaking and incisive redefinition of entrepreneurial marketing. In the book, some of the marketing sector’s brightest minds explore the increasingly essential initiative to build new capabilities beyond the mainstream marketing approach that also consider the effect of digital connectivity on consumers and companies everywhere. This book also discusses what marketers need to do to break the stagnation of normative marketing approaches that are often no longer effective in dealing with dynamic business environments. The authors introduce a fresh entrepreneurial marketing approach, converging dichotomies into a coherent form. The book also includes: A post-entrepreneurial-marketing view of the commercial landscape which puts the operational aspect at the center of the action, converging marketing and finance, and adopting technology for humanity Discussions of the strategies and techniques that will drive the actions of the marketing departments to create value with values that will lead the company to success through the year 2030 Explorations of the paradox between the development of core competencies and collaboration with various parties, including competitors The latest publication from some of the foremost minds in marketing—and in business, generally—Entrepreneurial Marketing: Beyond Professional Marketing is a must-read combination of unique insight, concrete advice, and implementable strategies that introduce a new mindset for every professional marketer, entrepreneur, and business leaders worldwide.
Food Quality From The Consumer S Perspective
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Author : Carola Grebitus
language : en
Publisher: Cuvillier Verlag
Release Date : 2008
Food Quality From The Consumer S Perspective written by Carola Grebitus and has been published by Cuvillier Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Consumers categories.
Making Microfinance Work
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Author : Craig Churchill
language : en
Publisher: International Labour Organisation
Release Date : 2012-01
Making Microfinance Work written by Craig Churchill and has been published by International Labour Organisation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01 with Business & Economics categories.
Microfinance has long been recognized as having significant potential to create jobs and reduce poverty. But to meet the twin challenges of growth and sustainability, managers of microfinance institutions (MFIs) must not only understand essential management functions: they must also be armed with innovative ideas and strategies to succeed in today's increasingly competitive environment. This book provides a valuable overview of the key management principles necessary to optimize the services of MFIs.Volume 1 examines the markets and marketing of MFIs and captures the different ways that managers can communicate the value of their products and services. It offers strategies to prevent risk from occurring and, if it does occur, explains how to rectify the situation. Practical techniques for allocating costs and determining prices are also highlighted, as well as the importance of plans, budgets and reports. Volume 2 includes chapters on various product options, including savings, insurance, leasing, money transfers, and even grants and nonfinancial services. It also explores how to combine different product menus to serve specific market segments, such as the ultra-poor, youth, women, and small and medium enterprises. It provides specific suggestions to manage diversification, including adapting the institutional culture, redistributing responsibilities, empowering staff, communicating with clients, reengineering systems, and managing change.
Emotional Satisfaction Of Customer Contacts
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Author : Hüseyin Güngör
language : en
Publisher: Amsterdam University Press
Release Date : 2007-01-01
Emotional Satisfaction Of Customer Contacts written by Hüseyin Güngör and has been published by Amsterdam University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Business & Economics categories.
For marketing and customer services researchers and professionals who are interested in customer contacts, customer satisfaction and loyalty issues. Contact centers are playing a pivotal role in customer services of the 21st century. Nevertheless, despite their growing importance and presence, contact centers are increasingly becoming the center for customer frustration, and frequently associated with negative comments in the media. Therefore, this research explores the Emotional, Cognitive, General, and Transactional dimensions of customer satisfaction and loyalty process in the customer contact environment. As customer contacts can be a source of negative emotions and it is desirable to increase positive emotions in the contact center environment, this research focuses on the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular. Taking the ESCC as a starting point, this research demonstrates that frontline employees are able to observe and register customer satisfaction during service encounters, and suggests that the ESCC information can be employed for recovering service failures, increasing sales productivity and organizational learning for more customer satisfaction and loyalty.
The Essence Of Services Marketing
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Author : Adrian Payne
language : en
Publisher: Pearson P T R
Release Date : 1993
The Essence Of Services Marketing written by Adrian Payne and has been published by Pearson P T R this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Marketing categories.
In order that a service business can survive in today's ever more competitive business environment, it is vital that they develop and implement highly effective marketing strategies. This text explains the key concepts in marketing as they relate to services marketing. It discusses the marketing plan and the development of a customer-focused and marketing-orientated culture, and includes many real-life examples.