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Maintaining And Improving Britain S Railway Stations

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Maintaining And Improving Britain S Railway Stations

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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2005-07-20

Maintaining And Improving Britain S Railway Stations written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-07-20 with Business & Economics categories.

Network Rail owns most of Britain's 2507 stations and is responsible for their structural repair and renewal. It also operates and manages 17 large stations, known as managed stations. It leases the remainder, known as franchised stations, to 22 Train Operating Companies (TOCs) responsible for station maintenance, cleaning and operations. The Strategic Rail Authority (SRA) sets minimum standards, including facilities and services required at franchised stations, monitors TOCs' compliance with requirements and helps fund stations' operation and improvement. In this report, NAO examines whether passengers are satisfied with station facilities and services and whether station requirements are being met, the barriers to station improvement and what is being done to overcome them. There has been a little improvement in passengers' satisfaction over recent years. National Passenger Survey data show that satisfaction increased from 59 per cent to 63 per cent between 1999 and 2005, but the greatest levels of dissatisfaction are with the more than 2000 small and medium-sized stations which are unstaffed, or staffed for only part of the day, and which have few facilities. But there is a gap between rising passenger expectations on the one hand, and value for money and what the government and the industry can afford to spend on the other. Funding constraints constitute the biggest barrier to further improvement. Having originally envisaged spending £225 million on new facilities at 980 stations in its Modern Facilities at Stations programme, the SRA shrank the programme to £25 million and 68 stations to match the amount of money the Department for Transport made available.

Maintaining And Improving Britain S Railway Stations

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Author : Great Britain. Parliament. House of Commons. Committee of Public Accounts
language : en
Publisher:
Release Date : 2006

Maintaining And Improving Britain S Railway Stations written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Railroads categories.

Maintaining And Improving Britain S Railway Stations

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Author : Great Britain. Parliament. House of Commons. Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2006

Maintaining And Improving Britain S Railway Stations written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Railroad stations categories.

There are over 2000 railway stations in Britain which vary in age, size and passenger usage. Following on from a National Audit Office report (HCP 132, session 2005-06; ISBN 0102933227) published in July 2005, the report examines the quality of station facilities and services, barriers to station improvement and what is being done to overcome them. The report finds that insufficient attention has been given to the quality of stations over recent years, and little account has been taken of passengers' needs and priorities. Passengers are most concerned over issues of station upkeep, repair and personal safety, and passenger satisfaction remains low for medium sized and small stations. More than half of Britain's stations are not fully accessible to disabled people, whilst a third of larger stations in England and Wales are without waiting rooms and some without toilet facilities. The original franchises awarded on privatisation of the railways failed to put sufficient emphasis on improving station facilities, and the assessment of station quality has been left largely to station operators with little use made of financial penalties to drive up standards. The number of bodies involved in maintaining and improving stations has led to a fragmented approach, lacking overall leadership and strategic focus.

Personal Passenger Safety In Railway Stations

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Author : Great Britain: Parliament: House of Commons: Transport Committee
language : en
Publisher: The Stationery Office
Release Date : 2006-05-25

Personal Passenger Safety In Railway Stations written by Great Britain: Parliament: House of Commons: Transport Committee and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-05-25 with Political Science categories.

Personal passenger safety in railway Stations : Oral and written evidence, oral evidence taken on Wednesday 19 April 2006