Measuring Service Quality Performance In The Food And Beverage Industry
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Measuring Service Quality Performance In The Food And Beverage Industry
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Author : Mak Koon Tan
language : en
Publisher:
Release Date : 2005
Measuring Service Quality Performance In The Food And Beverage Industry written by Mak Koon Tan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Food service categories.
Research into the measurement of service quality in restaurants in Singapore using the SERVQUAL model.
Improving Food And Beverage Performance
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Author : Keith Waller
language : en
Publisher: Routledge
Release Date : 2009-11-03
Improving Food And Beverage Performance written by Keith Waller and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-03 with Business & Economics categories.
The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.
Measuring Service Quality Performance In The Hospitality Industry
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Author : Maurice Mak Koon Tan
language : en
Publisher:
Release Date : 2000
Measuring Service Quality Performance In The Hospitality Industry written by Maurice Mak Koon Tan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with categories.
Measuring Service Performance
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Author : Ralf Lisch
language : en
Publisher: Routledge
Release Date : 2016-05-06
Measuring Service Performance written by Ralf Lisch and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-06 with Business & Economics categories.
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Quality decides on success and failure. Where so much is at stake, management decisions call for systematic research and consumers look for relevant results that provide guidance in complex markets. Research into quality and customer satisfaction gets to the core of a business. However, many so-called studies hardly meet essential criteria of empirical research and deliver artefacts rather than facts. This book puts an end to common misconceptions of quality studies. Measuring Service Performance is an appeal for an approach to quality research that meets quality criteria itself. It is a compelling argument against widespread but rather dubious dealings with measurement, data and statistics. Ralf Lisch calls for a reconsideration of the research process, focussing on content instead of method and adding meaning to results. Because service excellence deserves research excellence. Written in a practical, accessible style, the book offers practitioners as well as market researchers, MBA students and others involved in the service sector a critical analysis and discussion of the essentials of 'Practical Research for Better Quality'.
Measuring Service Quality And It S Impact On Tourists Satisfaction
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Author : Hadi Ganjalikhan Hakemi
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2013
Measuring Service Quality And It S Impact On Tourists Satisfaction written by Hadi Ganjalikhan Hakemi and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
The global spa industry is still in its infancy even though it is the fastest growing leisure industry. Besides hospitality industry the spa industry is also integrated with other branches and fields, such as architecture, property development, landscape design, fashion, food and beverage, fitness and leisure personal development as well as traditional medicine. To stand out in the hot spring industry, good service quality has become the most important issue for competitiveness. Therefore, the purpose of this book is to discover what services must be offered and moreover, recognizing the key criteria which influence to raise customer satisfaction and to encourage repeat customers for perpetual business in hot spring. This book is also suggested to hotel proprietors as a guide in order to improve customer expectations of service quality and actual performance perceive.
Service Quality Measurement Issues And Perspectives
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Author : Lewlyn L. R. Rodrigues
language : en
Publisher: Anchor Academic Publishing (aap_verlag)
Release Date : 2013-06-01
Service Quality Measurement Issues And Perspectives written by Lewlyn L. R. Rodrigues and has been published by Anchor Academic Publishing (aap_verlag) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-01 with Business & Economics categories.
This book is very useful for it is not just ‘descriptive’ in its nature, but ‘prescriptive’, too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into practice. In this globalized economy, maintaining quality of products and services has been the thrust area of interest among academicians and practitioners. Today, there are quite a good number of books and research articles available. Nevertheless, service quality measurement has always posed problems, particularly in the context of service industries due to the difficulty in the measurement of the intangibles and implied needs of the customers. The research literature is filled with articles on how to quantify the services, and there are several streams of arguments on the choice of the most ideal approach. However, the research gap lies in the answer to the question: ‘Do these measurement instruments concur in their measurement outcomes or do they give different results in the same situation?’ This book primarily makes an attempt to answer this question through a case study approach. Even though, there are several instruments for the measurement of service quality, the two most widely used instruments are SERVQUAL and SERVPERF metrics. Comprehensively, this book explains the systematic procedure of using both, the instruments in a service sector, and further, the procedure for conducting a statistical analysis so that one will be able to apply the same in any service sector. It then takes the reader through a series of tests in order to compare the two metrics, and to prove statistically if there is the same outcome in a problem situation. The results are sure to surprise the reader, and trigger the “research bent of mind” to undertake a similar study of such metrics and gain mastery over performing an independent research with very minimal guidance from a professional guide. To conclude, this book is sure to provide adequate inputs for a service quality researcher, and answer various questions wriggling in the mind of a beginner of service quality research such as: How shall I start with service quality measurement? How to collect data? How to select a sample? How to conduct a literature review? How to analyse the data? What research methodology is applicable? How to build hypothesis on my research? How to use statistical procedures? How to present the [...]
Managing Foodservice Quality In The Foodservice Industry
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Author : Lindiwe Ncube
language : en
Publisher:
Release Date : 2019
Managing Foodservice Quality In The Foodservice Industry written by Lindiwe Ncube and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Electronic books categories.
Quality has become a value that enables businesses to survive and continue existing. Henceforth, food industries need to entrench quality into their business performance. Foodservice quality is characterized as a service that bears on its ability to satisfy stated or implied needs and service free of defects. Foodservice businesses are an integral part of social life, both biologically and socially, biologically as satisfying the nutrition requirements of the society and socially in terms of addressing socialization and esthetics-pleasure values. Therefore, by adopting quality approaches, food industry businesses may encourage customers,Äô preferences for those businesses that diligently offer these services. Managing food service quality is a complex and challenging task requiring commitment, discipline, and emergent effort from everyone involved in food production processes. The task also requires the necessary management and administration techniques to continuously improve all processes (including quality control from raw material to finished product). Food industries need to be organizationally structured, establish policies and quality programs, measure customer satisfaction, use more quality tools and methodologies, embrace knowledge, apply techniques, and food safety programs to manage food quality. This chapter aims to describe the ISO 22000 system,Äîwidely used for quality management in the food industry.
How Airports Measure Customer Service Performance
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Author : Lois S. Kramer
language : en
Publisher: Transportation Research Board
Release Date : 2013
How Airports Measure Customer Service Performance written by Lois S. Kramer and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with Transportation categories.
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Icsst 2021
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Author : Jarnawi Afgani
language : en
Publisher: European Alliance for Innovation
Release Date : 2022-07-02
Icsst 2021 written by Jarnawi Afgani and has been published by European Alliance for Innovation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-02 with Social Science categories.
The 1st International Conference on Social, Science, and Technology (ICSST) 2021 was organized by Universitas Islam Syekh Yusuf Tangerang. This conference was held on November 25, 2021, in Tangerang, Indonesia. ICSST provides a platform for lecturers, teachers, researchers, and practitioners to share their insights and perspectives related to the theme "Transformation of Science and Culture during the Pandemic Era and Afterwards". From the theme above, the detailed sub-theme of the conference was formulated to cover the general theme of education, science, social, and technology. The selected paper presented are then documented in this proceeding book entitled The Proceedings of the 1st International Conference on Social, Science, and Technology, ICSST 2021. This proceeding is expected to provide an insightful perspective and point of view in developing the innovation for overcoming future challenges and obstacles in the field of education, social, science, and technology during the pandemic era and afterward. The success of the conference till the compilation of the articles in this book is definitely the result of the effort of people who contribute and work wholeheartedly. We sincerely appreciate the Steering Committee, Keynote Speakers, Organizing Committee Team, and Participants for their contributions to the conference. Finally, we hope that The Proceeding of 1st ICSST 2021- Universitas Islam Syekh Yusuf Tangerang, Indonesia will be useful for all participants and readers to present the innovative novel in the future. See you all in the next ICSST.
Improving Food And Beverage Performance
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Author : Keith Waller
language : en
Publisher: Taylor & Francis
Release Date : 2009-11-03
Improving Food And Beverage Performance written by Keith Waller and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-03 with Business & Economics categories.
The food and beverage aspect of hotel operations is often the most difficult area to control effectively, but it plays a crucial role in customer satisfaction. Improving Food and Beverage Performance is able to show how successful catering operations can increase profitability whilst providing continuing improvements in quality, value and service. Keith Waller looks at the practical issues of improving performance combining the key themes of quality customer service and efficient management. This text will enable managers and students alike to recognise all the contributing factors to a successful food and beverage operation. Keith Waller is Senior Lecturer for the Faculty of Business and Management at Blackpool and the Fylde College. He has extensive experience in the hospitality industry and is a member of the Hotel and Catering International Management Association. He is the co-author, with Professor John Fuller, of The Menu, Food and Profit.
