Obtaining Citizen Feedback
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Obtaining Citizen Feedback
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Author : Kenneth W. Webb
language : en
Publisher:
Release Date : 1973
Obtaining Citizen Feedback written by Kenneth W. Webb and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1973 with Political Science categories.
Obtaining Citizen Feedback
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Author : Kenneth W. Webb
language : en
Publisher:
Release Date : 1973
Obtaining Citizen Feedback written by Kenneth W. Webb and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1973 with Political Science categories.
Are You Satisfied Citizen Feedback And Delivery Of Urban Services
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Author : Uwe Deichmann
language : en
Publisher:
Release Date : 2016
Are You Satisfied Citizen Feedback And Delivery Of Urban Services written by Uwe Deichmann and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service delivery accurately, or do personal and community characteristics have a significant impact on residents' assessment of service quality? Deichmann and Lall investigate these questions using newly available household survey data on access to and satisfaction with selected public services in two Indian cities - Bangalore and Jaipur. They develop a framework where actual levels of services received, as well as expectations about service performance, influence a household's satisfaction with service delivery. The authors find that satisfaction increases with improvements in the household's own service status, a finding that supports the use of scorecard initiatives. But the results also suggest that a household's satisfaction is influenced by how service quality compares with that of its neighbors or peers and by household level characteristics such as welfare and tenure status. This implies that responses in satisfaction surveys are at least in part determined by factors that are unrelated to the service performance experienced by the household.This paper - a product of Infrastructure and Environment, Development Research Group - is part of a larger effort in the group to improve urban management through the collection, use, and public disclosure of spatially detailed information and analytic methods. The study was jointly funded by the World Bank and the U.K. DFID's Urban Knowledge Generation and Toolkits Program.
Citizen Complaints As Environmental Indicators
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Author : David Wheeler
language : en
Publisher:
Release Date : 2016
Citizen Complaints As Environmental Indicators written by David Wheeler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
China's experience shows the problem of relying on citizen complaints for guidance in addressing pollution problems when monitoring resources are scarce. Visible pollutants get too much attention and communities with low levels of literacy get too little.China's environmental regulators respond to more than 100,000 citizen complaints a year. The complaints process undoubtedly provides useful information and helps encourage community participation in environmental policy. But it also directs a big share of inspection resources to areas where people tend to complain.After analyzing provincial data for 1987-93, Dasgupta and Wheeler find the subsequent allocation of resources biased, in terms of social welfare. The incidence of complaints reflects potential abatement benefits and the intensity of exposure to highly visible pollutants. However, citizen complaints seem not to be affected by harmful pollutants that are less visible. And basic education seems to have a strong independent effect on propensity to complain. Relying on complaints alone would lead to inappropriately low allocation of inspection resources to less-educated, relatively silent regions.Citizens' incomplete information creates the biggest problem for regulators who rely on complaints for guidance. To compensate for this problem, say Dasgupta and Wheeler, agencies should invest in public environmental education targeted especially to communities with less schooling. They might also explore targeted outreach programs, since poorly educated people may also be more timid about complaining.More important, Dasgupta and Wheeler recommend giving priority to technical risk assessments in determining resource allocation. Over time, citizen complaints should decline if regulators establish strategic priorities and pursue them systematically, while maintaining close contact with the communities affected.This paper - a product of the Environment, Infrastructure, and Agriculture Division, Policy Research Department - is part of a larger effort in the department to understand the economics of industrial pollution control in developing countries. The study was funded by the Bank's Research Support Budget under research project The Economics of Industrial Pollution Control in Developing Countries (RPO 680-20).
Talking Back Citizen Feedback And Cable Technology
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Author : Ithiel de Sola Pool
language : en
Publisher: MIT Press (MA)
Release Date : 1973
Talking Back Citizen Feedback And Cable Technology written by Ithiel de Sola Pool and has been published by MIT Press (MA) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1973 with Performing Arts categories.
&"We are flooded by a torrent of communication in contemporary society,&" Pool writes, &"and yet we hear everywhere that there is a breakdown in communication. The average citizen spends more than four hours a day with mass media, while increasingly he doubts that his government listens to him or that what it tells him is credible.... One situation that clearly reduces the citizen's sense of potency is that the flood of communication is one way. The citizen watches TV, reads newspapers, and listens to radio, but he has no way of talking back. He hears, but he is not heard. At least that is the way that he feels.&" But now new communications technologies have appeared within our line of sight that may end the domination of mass media in communication, help close the gap of alienation, and resolve the crisis of confidence. These technologies, based on the computer, the videorecorder, and, especially, cable TV, promise to permit individualized communication to become economically competitive with mass communication. More than 10 percent of the television sets in the United States are now receiving via cable, and the number goes up by several million a year: we are rapidly entering a period when broadband channels into the home will be numerous and when two-way feedback will be possible. This book examines what two-way cable communication could mean&-what services it might provide, how long and how much money it may take to provide them, and what technologies are available for the purpose. Six of the fifteen papers in the book were originally written as background papers for the Sloan Commission on Cable Communications. The others appear here for the first time. They range over the social sciences and the relevant engineering sciences and cover a variety of viewpoints, some directly opposed. And they examine the prospects of two-way communication in the arenas of politics, commerce, education, entertainment, and citizen feedback generally. The papers outline the options available for arriving at policies and standards in the development of a national communications system that would be technically and economically feasible&-given the finite nature of available bandwidths and funds&-as well as readily and equitably accessible to the largest number of groups. The first section of the book places cable TV in its multichanneled social context; the second section deals with the technology and economics of the system; the final section explores the possibilities of interactive two-way cable communication and the ways it can be used to encourage group dialogue and register social choice.
Puerto Rico S Citizen Feedback System
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Author : Puerto Rico. Office of the Governor. Citizen Feedback System Development Team
language : en
Publisher:
Release Date : 1970
Puerto Rico S Citizen Feedback System written by Puerto Rico. Office of the Governor. Citizen Feedback System Development Team and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970 with Public opinion categories.
Modernizing Democracy Innovations In Citizen Participation
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Author : Terry F. Buss
language : en
Publisher: Routledge
Release Date : 2014-12-18
Modernizing Democracy Innovations In Citizen Participation written by Terry F. Buss and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.
How do you put the "public" in public management? How can the traditional ethos of professionalism and technical expertise be reconciled with norms of representation and citizen participation at a time when technology is transforming communication between citizens and government - in some ways enhancing the exchange and in other ways complicating it? "Modernizing Democracy: Innovations in Citizen Participation" points the way. Written for public administration professionals, scholars, and students interested in citizen participation, it brings together new analyses of innovative practices, from hands-on community learning and focus groups to high-tech information systems and decision support technologies. The expert contributors illuminate the various roles that public administrators and leaders can play in fostering constructive, meaningful citizen involvement at all stages of the public policy process - from initiation and planning to feedback on public agency performance.
Citizen Centered Governance
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Author : Anwar Shah
language : en
Publisher:
Release Date : 2007-03
Citizen Centered Governance written by Anwar Shah and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03 with Business & Economics categories.
The development literature is replete with failed attempts to reform public sector governance in developing countries. This book, written by Matthew Andrews and Anwar Shah, argues that technocratic approaches to public sector reform are unlikely to succeed in the future as well. Instead citizen empowerment through a rights-based approach to demand accountability from their governments and a results-based culture of governance holds significant potential for success. The authors present a comprehensive framework to accomplish these goals through institutional reforms, and they highlight examples from international practices in which elements of such approaches have been implemented. This important new series represents a response to several independent evaluations in recent years that have argued that development practitioners and policy makers dealing with public sector reforms in developing countries and, indeed, anyone with a concern for effective public governance could benefit from a synthesis of newer perspectives on public sector reforms. This series distills current wisdom and presents tools of analysis for improving the efficiency, equity, and efficacy of the public sector. Leading public policy experts and practitioners have contributed to the series.
Putting Citizens First
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Author : Evert A. Lindquist
language : en
Publisher: ANU E Press
Release Date : 2013-08-01
Putting Citizens First written by Evert A. Lindquist and has been published by ANU E Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-01 with Political Science categories.
This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve?
Program Evaluation And Analysis
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Author : Public Technology, inc
language : en
Publisher:
Release Date : 1978
Program Evaluation And Analysis written by Public Technology, inc and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with Civil service categories.