Patient Satisfaction With Health Care Service Providers In Pakistan A Review Of Public Sector Hospitals Of Lahore
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Patient Satisfaction With Health Care Service Providers In Pakistan A Review Of Public Sector Hospitals Of Lahore
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Author : Ali Adnan Joiya
language : en
Publisher: GRIN Verlag
Release Date : 2016-08-12
Patient Satisfaction With Health Care Service Providers In Pakistan A Review Of Public Sector Hospitals Of Lahore written by Ali Adnan Joiya and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-12 with Medical categories.
Research Paper (postgraduate) from the year 2016 in the subject Health - Public Health, , language: English, abstract: This study identified the most important factors affecting the patient satisfaction in the public sector hospitals in Lahore, Pakistan. Surveys and interviews were conducted with 100 patients in order to come out with primary data. Furthermore, an appropriately structured questionnaire was excerpted from the available literature, as well as expert opinions relating to patient satisfaction with healthcare professionals. The questionnaire data was then interpreted through SPSS-20. Background: Appropriate and improved strategies for quality assurance in the Punjab Public sector hospitals, Pakistan can be evolved with the appropriate understanding of factors influencing quality of medical service. Patient satisfaction is itself a critical controversy for the healthcare professionals/Government. Patient satisfaction is a complicated attitude because a horde of variables have been pinpointed as its interpreters. However, the study is aimed to ascertain the factors affecting the quality Healthcare services providers within Lahore Public Sector Hospitals, Punjab, Pakistan. Objective of the Study: The study was conducted chastely in the public interest and in order to facilitate the Govt. of Punjab, Pakistan to deal with its maximum potential to bring about ultimate satisfaction level of the patients with a foremost objective of providing fairly, attainable and effective healthcare services. The study was conducted - To analyze factors impacting patient satisfaction in Public sector hospitals - To rank the most important factors affecting patient satisfaction - To evaluate the necessary steps taken by the hospital administrators for patient satisfaction. Conclusion: The study ascertained the 30 most important factors resulting in poor level of patient satisfaction. Results identified that majority of the factors out of 30 factors lie in Medium and high Severity zone (with a rating between 3.4 to 4.2 out of total 5). These factors also require foremost attention by the Government. After pointing out the 30factors and their severity level, the study revealed the top 12 most important factors on the basis of Impact Factor and Relative Importance Index.
Patients Satisfaction And Quality Health Services
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Author : Rizwan Ahmed
language : en
Publisher:
Release Date : 2014
Patients Satisfaction And Quality Health Services written by Rizwan Ahmed and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
Patient satisfaction is the critical issue for healthcare providers. Health care organizations are working in a competitive environment. In these days hospital needs to enhance the level of satisfaction if they want to remain in the competition with other hospitals. Patient satisfaction is basically satisfying patients' expectations and understanding their needs. Patients' feedback can affect the overall quality, to improve organizational learning and development agenda and provide an opportunity. The aim of this study was to determine the patient satisfaction at private hospital of Karachi for the in-patient departments. This study concludes that the majority of the patients are satisfied with the services provided by the in-patient departments of selected private hospitals of Karachi. Specially, the patients and their attendants' are very much satisfied from patient ward services, laboratories services, food services, reception staff services, welfare services & healthcare services provided by the hospitals to the in-patient departments, therefore, this shows significant impact on overall patients' satisfaction. The strengths of the healthcare organizations as highlighted by patients must be continuing. However, some services need more care and focus when overall planning & strategies' will be made for planning & managing the health care system.
Healthcare Service Quality And Patient Satisfaction In Omani Public Hospitals Throughout Covid 19 Era An Empirical Investigation
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Author : Ghaliya Salah Al Atar
language : en
Publisher: Partridge Publishing Singapore
Release Date : 2023-09-07
Healthcare Service Quality And Patient Satisfaction In Omani Public Hospitals Throughout Covid 19 Era An Empirical Investigation written by Ghaliya Salah Al Atar and has been published by Partridge Publishing Singapore this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-07 with Health & Fitness categories.
Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.
Comparative Analysis Of Patient Satisfaction Between Private And Public Hospital
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Author : Francis Mensah
language : en
Publisher:
Release Date : 2016
Comparative Analysis Of Patient Satisfaction Between Private And Public Hospital written by Francis Mensah and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
The Health of the individuals in a nation contributes to the Wealth and Good of the nation. Health care (or healthcare) is the diagnosis, treatment, and prevention of disease, illness and other physical and mental impairments in human. Quality in health can be explained as the difference between patient expectations and perceptions; expectation means service provider performance during deliverance of services whereas perception is measurement of delivery by the service provider. The study compares the patients satisfaction between private and public hospital”. The study was limited to Bawku Presbyterian hospital and Case Medical Centre in the Upper East Region of Ghana. The researcher use only primary source of data.The objective was to compare the relationships between patients and medical staffs in public and private hospitals. To determine if there are difference in the diagnostic service in public and private hospitals and evaluate the difference in diagnostic facilities in public and private hospitals. The research used convenience sampling technique in the sample selection. Independent sampling T-test was the main analytical tool used in analyzing the data.Findings indicate that, the private hospital delivers quality healthcare than the public hospital. And it was recommended that the management of public hospital and private hospital should provide enough diagnostic facilities and ensure the proper maintenance of the existing ones. They also improve on the relationship they have with their patients. This would also reduce the negative perceptions patient's holds in both hospitals in the municipality.
Khyber Pakhtunkhwa Health Sector Review
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Author : Asian Development Bank
language : en
Publisher: Asian Development Bank
Release Date : 2019-10-01
Khyber Pakhtunkhwa Health Sector Review written by Asian Development Bank and has been published by Asian Development Bank this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-01 with Political Science categories.
This publication presents a detailed review and assessment of the governance, infrastructure, and financing aspects of hospital care in Pakistan's Khyber Pakhtunkhwa Province. Fast demographic growth, poor access to and utilization of health services, an underfunded public health system, and fragmented reform initiatives are among the key challenges in the province. The Government of Khyber Pakhtunkhwa commissioned the Asian Development Bank to conduct the review to aid the creation of a comprehensive strategy to guide investments and projects in the health sector.
Service Quality Of Health Care Sector A Study Based On Government Hospitals
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Author : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi
language : en
Publisher: Lulu Publication
Release Date : 2021-04-28
Service Quality Of Health Care Sector A Study Based On Government Hospitals written by Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi and has been published by Lulu Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-28 with Art categories.
Health care has become one of India’s largest sectors both in terms of revenue and employment. Health care comprises of hospitals, medical devices, clinical trials, outsourcing, telemedicine, medical tourism, health, insurance and medical equipment. In 2015, the Indian health care sector became the fifth largest employer, both in terms of direct as well as indirect employment, with total direct employment of 4,713,061 people. India is expected to rank amongst the top three healthcare markets in terms of incremental growth by 2020. The Indian health care sector is growing at a brisk pace due to its strengthening coverage, services and increasing expenditure by public as well asprivate players.
The Patient Satisfaction Questionnaire Short Form Psq 18
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Author : Grant N. Marshall
language : en
Publisher:
Release Date : 1994
The Patient Satisfaction Questionnaire Short Form Psq 18 written by Grant N. Marshall and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Medical audit categories.
This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.
The Private Healthcare Sector In Johor
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Author : Meghann Ormond
language : en
Publisher: ISEAS-Yusof Ishak Institute
Release Date : 2018-07-23
The Private Healthcare Sector In Johor written by Meghann Ormond and has been published by ISEAS-Yusof Ishak Institute this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-23 with Social Science categories.
The future of the private healthcare in Johor and in the Iskandar Malaysia (IM) special economic zone in particular is intimately tied to larger property developments and trends in the region, both because private healthcare developers are increasingly the same as property developers and because IM’s future population growth relies heavily on corporate settlement in IM and the jobs that such settlement generates. Volatility in corporate investment and settlement in IM may have significant consequences for the sector’s development. The Federal and Johor State Governments intend to turn IM into a world-class private healthcare destination for local residents and foreign visitors alike. A range of strategies and policies have been launched to develop IM’s medical care, aged care, and lifestyle and well-being sectors. It is essential to track the impact of federal and regional fiscal incentives for private healthcare development and monitor actual demand for private sector capacity in order to assess the value and utility of such incentives, especially given the potential for such incentives policies to promote the generation of excessive private sector hospital and clinical capacity if left unchecked. Private healthcare providers in the region depend mostly on local residents as their consumer base because Johor and IM are not (yet) significant medical tourism destinations. Given the current rate of expansion of existing hospitals and construction of new ones in Johor and specifically in IM, local demand must be secured via measures that increase the Johor household income base, foster interstate migration, attract higher income talent in larger numbers to live in the region, and improve quality of life in the region. To strengthen medical tourism, private players — both large and small — require greater coordination and cooperation at the regional level in promoting medical tourism and in setting up centres of excellence and medical tourist-friendly services that cater to the actual needs of international patients.
Patients Satisfaction In Healthcare Services
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Author : Mohitul Mustafi
language : en
Publisher:
Release Date : 2015
Patients Satisfaction In Healthcare Services written by Mohitul Mustafi and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.
This paper aims to compare the patients' satisfaction in healthcare services provided by the public and private hospitals in Bangladesh. A sample of 280 patients was selected to collect the primary data through SERVQUAL model to compare the patients' satisfaction in healthcare services. We have selected six (06) different hospitals comprising three public and three private hospitals. The questionnaire was based on SERVQUAL instrument consisting of 22 items representing five dimensions of service quality and considered as five different constructs which are Empathy (4 items), Tangibles (6 items), Assurance (6 items), Timeliness (3 items) and Responsiveness (3 items). In this study, service quality constructs has been developed based on patient perception about the service quality of the hospitals. Levene's Test for Equality of Variance (an independent t-test) is performed to compare the service quality provided by the hospitals. Equal variances were assumed for each item. This Test provides mean difference, t-value, degrees of freedom (df) and their significance (p-value). The finding of the study shows that the public hospitals are performing better in providing quality services compared to private hospitals.
The Role Of The Pharmacist In Patient Care
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Author : Abdul Kader Mohiuddin
language : en
Publisher: Universal-Publishers
Release Date : 2020
The Role Of The Pharmacist In Patient Care written by Abdul Kader Mohiuddin and has been published by Universal-Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Medical categories.
The goal of a high quality, cost-effective and accessible health care for patients is achieved through constructing a team-based and patient-centered health care delivery system. The expanded role of pharmacists uplifts them to patient care from dispensing and manufacturing or marketing of drugs. Along with doctors and allied health professionals, pharmacists are increasingly recognized as an integral part of the patient care team. Furthermore, colleges of pharmacy need to revise and up-date their curricula to accommodate the progressively increasing development in the pharmaceutical education and the evolving new roles of practicing pharmacists in patient care settings. This book focuses on the expanded role of the pharmacists in total patient care including prescribing, dispensing, compounding, administering and monitoring of drugs at home, hospital, community, hospice, critical care, changeover and other care settings. The sector is emerging in both developed and under-developed countries. Overburdened by patient loads and the explosion of new drugs physicians turned to pharmacists more and more for drug information especially within institutional settings. And today’s patient care pharmacists are taking more interests in medication review and reconciliation, patient education and counseling, creating drug therapy regimen and monitoring compliance. The purpose of this book is to guide the pharmacists in their daily interactions with patients and to ensure collaboration with other health professionals. The contents are mostly based on recently published articles related to patient care, with most recent ideas and activities followed by the patient care pharmacists around the globe. However, a pharmacist implements the care plan in collaboration with other health care professionals and the patient or caregiver. Along with professional guidelines, the book discusses the concepts and best practices of patient interaction, patient rights, and ethical decision-making for the professional pharmacist, apprentice and student. In every chapter, the role of pharmacists in that chapter specific issues are detailed explicitly so that a professional pharmacist or a student can figure out his or her do’s and don’ts in that specific situation. Moreover, further reading references are listed as future recommendations. So, the book is an archive of potential references too. Among so many books about patient care, either doctors’ or nurses’ roles are highlighted. The proposed book highlights the pharmacists’ roles and responsibilities to the most, separated from those of doctors and nurses, with the most recent information obtained from most publications in several journals, books, bulletins, newsletter, magazines etc.