Patients Come Second
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If Disney Ran Your Hospital
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Author : Fred Lee
language : en
Publisher: Conran Octopus
Release Date : 2004
If Disney Ran Your Hospital written by Fred Lee and has been published by Conran Octopus this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Consumer satisfaction categories.
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
The Silent Patient
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Author : Alex Michaelides
language : en
Publisher: Celadon Books
Release Date : 2019-02-05
The Silent Patient written by Alex Michaelides and has been published by Celadon Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-05 with Fiction categories.
**THE INSTANT #1 NEW YORK TIMES BESTSELLER** "An unforgettable—and Hollywood-bound—new thriller... A mix of Hitchcockian suspense, Agatha Christie plotting, and Greek tragedy." —Entertainment Weekly The Silent Patient is a shocking psychological thriller of a woman’s act of violence against her husband—and of the therapist obsessed with uncovering her motive. Alicia Berenson’s life is seemingly perfect. A famous painter married to an in-demand fashion photographer, she lives in a grand house with big windows overlooking a park in one of London’s most desirable areas. One evening her husband Gabriel returns home late from a fashion shoot, and Alicia shoots him five times in the face, and then never speaks another word. Alicia’s refusal to talk, or give any kind of explanation, turns a domestic tragedy into something far grander, a mystery that captures the public imagination and casts Alicia into notoriety. The price of her art skyrockets, and she, the silent patient, is hidden away from the tabloids and spotlight at the Grove, a secure forensic unit in North London. Theo Faber is a criminal psychotherapist who has waited a long time for the opportunity to work with Alicia. His determination to get her to talk and unravel the mystery of why she shot her husband takes him down a twisting path into his own motivations—a search for the truth that threatens to consume him....
Motivational Interviewing In Health Care
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Author : Stephen Rollnick
language : en
Publisher: Guilford Press
Release Date : 2008-01-01
Motivational Interviewing In Health Care written by Stephen Rollnick and has been published by Guilford Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-01 with Medical categories.
Much of health care today involves helping patients manage conditions whose outcomes can be greatly influenced by lifestyle or behavior change. Written specifically for health care professionals, this concise book presents powerful tools to enhance communication with patients and guide them in making choices to improve their health, from weight loss, exercise, and smoking cessation, to medication adherence and safer sex practices. Engaging dialogues and vignettes bring to life the core skills of motivational interviewing (MI) and show how to incorporate this brief evidence-based approach into any health care setting. Appendices include MI training resources and publications on specific medical conditions. This book is in the Applications of Motivational Interviewing series.
When Breath Becomes Air
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Author : Paul Kalanithi
language : en
Publisher: Random House
Release Date : 2016-01-12
When Breath Becomes Air written by Paul Kalanithi and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-12 with Biography & Autobiography categories.
#1 NEW YORK TIMES BESTSELLER • PULITZER PRIZE FINALIST • This inspiring, exquisitely observed memoir finds hope and beauty in the face of insurmountable odds as an idealistic young neurosurgeon attempts to answer the question, What makes a life worth living? “Unmissable . . . Finishing this book and then forgetting about it is simply not an option.”—Janet Maslin, The New York Times ONE OF THE BEST BOOKS OF THE YEAR: The New York Times Book Review, People, NPR, The Washington Post, Slate, Harper’s Bazaar, Time Out New York, Publishers Weekly, BookPage At the age of thirty-six, on the verge of completing a decade’s worth of training as a neurosurgeon, Paul Kalanithi was diagnosed with stage IV lung cancer. One day he was a doctor treating the dying, and the next he was a patient struggling to live. And just like that, the future he and his wife had imagined evaporated. When Breath Becomes Air chronicles Kalanithi’s transformation from a naïve medical student “possessed,” as he wrote, “by the question of what, given that all organisms die, makes a virtuous and meaningful life” into a neurosurgeon at Stanford working in the brain, the most critical place for human identity, and finally into a patient and new father confronting his own mortality. What makes life worth living in the face of death? What do you do when the future, no longer a ladder toward your goals in life, flattens out into a perpetual present? What does it mean to have a child, to nurture a new life as another fades away? These are some of the questions Kalanithi wrestles with in this profoundly moving, exquisitely observed memoir. Paul Kalanithi died in March 2015, while working on this book, yet his words live on as a guide and a gift to us all. “I began to realize that coming face to face with my own mortality, in a sense, had changed nothing and everything,” he wrote. “Seven words from Samuel Beckett began to repeat in my head: ‘I can’t go on. I’ll go on.’” When Breath Becomes Air is an unforgettable, life-affirming reflection on the challenge of facing death and on the relationship between doctor and patient, from a brilliant writer who became both. Finalist for the PEN Center USA Literary Award in Creative Nonfiction and the Books for a Better Life Award in Inspirational Memoir
My Own Country
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Author : Abraham Verghese
language : en
Publisher: BookRags
Release Date : 1998
My Own Country written by Abraham Verghese and has been published by BookRags this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with AIDS (Disease) categories.
When Politics Comes Before Patients
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Author : Shawn Whatley, MD
language : en
Publisher: ECW Press
Release Date : 2020-11-18
When Politics Comes Before Patients written by Shawn Whatley, MD and has been published by ECW Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-18 with Health & Fitness categories.
How Successive Governments Have Weakened the Foundation of All Canadian's Social and Economic Security At some point you will find yourself lying in a hospital bed. There is a good chance that your bed will be a firm, rubber pad held secure between two rails and parked along a corridor in a busy emergency department. Moans of “Nurse!” will echo from the beds ahead of you in line. Those pleas will fall largely on deaf ears. Your hospital is underfunded and understaffed. Welcome to the current reality of Medicare in the 21st century. Using searing analogies and first-hand accounts, Dr. Whatley makes the argument that the current Medicare system is unsustainable and unless critical choices and changes are made soon, the publicly funded, single-payer system in Canada will implode. Successive governments, regardless of political stripe, know all too well that Canada's system of health care is one of the defining characteristics of “being a Canadian”, and any changes deemed harmful will have them thrown out of power. Thus, decades of cuts around the margins, centralized control, federal/provincial infighting, and government oversight has left doctors and hospitals with little input on how your health dollars are allocated and spent. Citizens are being left to languish in pain for months, sometimes years, because the current cost and delivery system is programmed for the benefit of governments staying in power. That was not what was intended. Medicare should be about delivering high-quality and timely healthcare value for Canadians. This is not an easy fix. Treatment starts with a serious look at the disease, and Dr. Whatley pulls no punches. But what sounds like a radical new approach is neither new nor radical. He is not arguing for the end of Medicare per se but is making the case to let medical professionals — those providing the services — become equal partners in its design, implementation and delivery.
Why Hospitals Should Fly
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Author : John J. Nance
language : en
Publisher: Health Administration Press
Release Date : 2008
Why Hospitals Should Fly written by John J. Nance and has been published by Health Administration Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Hospitals categories.
Winner of the 2009 ACHE James A. Hamilton Book of the Year Award! "This book is a tour de force, and no one but John Nance could have written it. Only he could have made sophisticated, scientifically disciplined instruction about the nature and roots of safety into a page-turner. Medical care has a ton yet to learn from the decades of progress that have brought aviation to unprecedented levels of safety, and, in instructing us all about those lessons, John Nance is not just a bridge-builder he is the bridge." --Donald M. Berwick, MD, MPP, President and CEO, Institute for Healthcare Improvement (IHI)
How Doctors Think
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Author : Jerome Groopman
language : en
Publisher: Scribe Publications
Release Date : 2010
How Doctors Think written by Jerome Groopman and has been published by Scribe Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Health & Fitness categories.
On average, a physician will interrupt a patient describing her symptoms within eighteen seconds. In that short time, many doctors decide on the likely diagnosis and best treatment. Often, decisions made this way are correct, but at crucial moments they can also be wrong with catastrophic consequences. In this myth-shattering book, Jerome Groopman pinpoints the forces and thought processes behind the decisions doctors make. Groopman explores why doctors err and shows when and how they can with our help avoid snap judgments, embrace uncertainty, communicate effectively, and deploy other skills that can profoundly impact our health. This book is the first to describe in detail the warning signs of erroneous medical thinking and reveal how new technologies may actually hinder accurate diagnoses. How Doctors Think offers direct, intelligent questions patients can ask their doctors to help them get back on track.Groopman draws on a wealth of research, extensive interviews with some of the country's best doctors, and his own experience as a doctor and as a patient. He has learned many of the lessons in this book the hard way, from his own mistakes and from errors his doctors made in treating his debilitating medical problems.How Doctors Think reveals a profound new view of twenty-first-century medical practice, giving doctors and patients the vital information they need to make better judgments together.
Reigniting Employee Engagement A Guide To Rediscovering Purpose And Meaning In Healthcare
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Author : Tom Atchison, EdD
language : en
Publisher: Executive Series
Release Date : 2021-10-23
Reigniting Employee Engagement A Guide To Rediscovering Purpose And Meaning In Healthcare written by Tom Atchison, EdD and has been published by Executive Series this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-23 with Medical categories.
Many organizations know employee engagement is essential to success, but few approach it in the right way. Bonuses, thank-you notes, employee-of-the-month awards, and similar initiatives may produce temporary boosts in morale but do not build a long-term culture of true engage-ment. Reigniting Employee Engagement: A Guide to Rediscovering Purpose and Meaning in Healthcare presents a simple model for creating sustainable employee engagement—now more elusive than ever because of ongoing changes in healthcare delivery. Rising caregiver burnout is an es-pecially critical issue, and this book provides a method for refocusing on basic human needs to reenergize the healthcare workforce. Author Tom Atchison explores the psychology of why and how people commit to their work, while debunking many myths, such as money being the best motivator. Each chapter features an interview with a successful healthcare executive who offers perspective and advice on how best to approach employee engagement. These "performance profiles" allow readers to see how the book's model applies to real-world scenarios in healthcare. Topics covered in this book include: •Worker values, meaning, and purpose •Leadership's role in employee engagement •The importance of corporate culture •Proven motivation techniques •Strategies doomed to fail Employee engagement is not as simple as telling someone they have done a good job. Meaning and purpose are the most powerful motivators in healthcare. The key is helping professionals to rediscover their passion for patient care and to remember what originally led them to their call-ing. This book shows the way.
Essential Operational Components For High Performing Healthcare Enterprises
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Author : Jonathan Burroughs
language : en
Publisher: ACHE Learn
Release Date : 2018-08-21
Essential Operational Components For High Performing Healthcare Enterprises written by Jonathan Burroughs and has been published by ACHE Learn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-21 with Medical categories.
The future of healthcare is clear. The move toward value-based care is happening at an unprecedented rate and requires healthcare enterprises to build delivery models that focus on clinical and business outcomes, not on volume. This shift requires a new infrastructure that supports the digitization, standardization, commoditization, and globalization of the healthcare industry. In Essential Operational Components for High-Performing Healthcare Enterprises, Jon Burroughs and other nationally respected experts highlight the operational building blocks necessary to engage, align, and transform healthcare organizations into integrated delivery systems capable of delivering population healthcare outcomes in new ways. They must marshal cutting-edge tools, including cloud-based data storage, disruptive innovation technologies, and strategic partnerships that span the globe. This forward-thinking book defines the fundamental operational components for achieving success in a value-based world, including: Collaborative leadership skills Governance competencies Rapidly evolving clinical and executive roles Dynamic strategic planning and contracting Models of clinical integration and alignment that are capable of managing actuarial risk Seamless transmission of cloud-based health information through global health information exchanges Predictive business and clinical analytics to manage actuarial risk and population healthcare outcomes A population health infrastructure to support the cost-effective redistribution of resources Other industries have undergone a similar transformation; now healthcare, the most complex industry of all, must complete these changes to excel in the new global marketplace. This book shows the way.