Performance Measurement Systems In Banks

DOWNLOAD

Download Performance Measurement Systems In Banks PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Performance Measurement Systems In Banks book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page

Performance Measurement Systems In Banks

DOWNLOAD
Author : Rahat Munir
language : en
Publisher: Routledge
Release Date : 2018-12-07

Performance Measurement Systems In Banks written by Rahat Munir and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-07 with Business & Economics categories.

Given the significant changes in the banking environment and the resultant pressures on banks to change their systems and procedures, this book is a timely reference that provides a comprehensive analytical overview of changes in the performance measurement system (PMS) of banks in the post-financial crisis era. It explores the factors that influence such changes and examines banks’ consequential responses to institutional pressures. It is an invaluable resource for researchers and practitioners to gain insights into the concept of PMS change in both developed and developing economies.

Performance Measurement System Change

DOWNLOAD
Author : Rahat Munir
language : en
Publisher:
Release Date : 2011

Performance Measurement System Change written by Rahat Munir and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Banks and banking categories.

The aim of this study is to examine changes in the performance measurement system of a bank operating in an emerging economy during the period 1997-2007 by exploring the factors that influenced changes in its performance measurement system and its consequential responses to institutional pressures. To achieve this aim, three research questions are addressed in the thesis: i) How did the performance measurement system in a bank operating in Pakistan change over the last decade? ii) What factors influenced the changes? and iii) How did the bank respond to the factors driving change in the performance measurement system? These research questions are examined using an analytical framework informed by DiMaggio and Powell's (1983) notion of isomorphism mechanisms of institutional pressures together with Oliver's (1991) typology of strategic responses to institutional pressures. Using the case study method, data were collected from the largest state-owned bank in Pakistan (named as Pakbank in this study) for the period 1997-2007 through administering a questionnaire and conducting semi-structured interviews. Additionally, relevant internal and external documents provided a secondary data source for the study. -- The findings of the study suggest that the change in the PMS was a direct consequence of Pakbank's institutional environment. This institutional environment was significantly influenced by the bank's external environment which prior to 1997 was mainly characterised by political instability and uncertain economic conditions. These external environmental conditions led to changes in Pakbank's regulatory environment, forcing managers at Pakbank to make changes to its PMS. -- In line with DiMaggio and Powell's (1983) notion of isomorphism mechanisms of institutional pressures, the study found that the changes were forced to occur as the result of coercive, mimetic and normative pressures placed on the bank. In line with Oliver's (1991) typology of strategic responses to institutional pressures, the study found that Pakbank responded to the institutional pressures in two ways. While in the initial period of the reforms most of the impetus to change originated as formal directives from the regulators the bank passively complied with the coercive pressures to gain legitimacy. As the performance of the banking sector gradually improved and reforms proceeded, the bank increasingly applied strategic choice to the pressures with the aim to improve efficiency, performance and accountability. -- The study also found that over the period 1997-2007, the bank intensified the use of financial measures which is contradictory to the literature on manufacturing organisations within developed countries, where there is a great focus on using a combination of financial and non-financial measures. Since Pakbank wanted to improve its financial performance while complying with the new regulatory requirements, which required using extensive use of financial measures, the bank emphasised financial measures alone. -- The findings also suggest that the change in Pakbank's PMS was planned and rationally executed due to its top-down initiation. The new top management, in particular the new President, as a change agent, played a significant role in the change within Pakbank. The knowledge and experience as well as the commitment of the new President not only helped give the bank's new PMS its particular character but also played a major role in creating a culture of performance measurement and accountability. The resistance by organisational members to the changes introduced in the PMS was minimal. There was however some dissatisfaction amongst employees towards the change, as to its exact nature and its likely impact on staff. Poor communication of the PMS changes, the low level of IT support provided and limited training were the causes of such dissatisfaction. Nevertheless, the study found that the changes introduced to the PMS became institutionalised in the bank during the period under investigation. Employees used the PMS to report and measure performance of their business units and in discussions with various business units, the Management Committee and the Board. -- This study contributes to the performance measurement literature, the banking literature and the literature on emerging economies by adding to knowledge about changes in performance measurement systems in a bank in the context of an emerging economy. The insights provided in this study can assist practitioners in addressing issues concerning performance measurement systems changes in similar contexts.

An Investigation Of Performance Measurement Systems In Retail Banking

DOWNLOAD
Author : Chomel Thea Minnaar
language : en
Publisher:
Release Date : 1996

An Investigation Of Performance Measurement Systems In Retail Banking written by Chomel Thea Minnaar and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with categories.

Development Of A Performance Measurement Systems For Nca Sales Teams

DOWNLOAD
Author : Andreas Beck
language : en
Publisher:
Release Date : 2022

Development Of A Performance Measurement Systems For Nca Sales Teams written by Andreas Beck and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022 with categories.

In 2019 at IBM, it was found that there is a strong dependence on a few large banks in bank sales, and the growth targets of the sales division cannot be achieved due to the existing business with these same customers. To counteract this dependency, an NCA-specific sales team for the banking industry was established to support small and medium-sized banks with personal commitment and expertise and to develop them into long-term business partners of IBM. This research focuses on the development of a performance measurement system for NCA-Sales teams. It postulates the hypothesis that more effective and better-suited performance measurement systems can be developed for NCA-Sales of information technology towards financial institutions. Authors use the methodology of expert interviews and Mayrings qualitative content analysis to gain insights into the relevant factors that need to be considered when evaluating the performance of such sales teams. The paper identifies stakeholders, challenges, and goals that should be integrated into a performance measurement system as well as KPIs to measure them. The results are being consolidated into a conceptual sketch for an NCA-sales optimized PMS. The paper distinguishes itself from other research through an approach that gives detailed guidance for the practical implementation of its findings. The research was conducted with professionals in the IT sector; however, all of them were working for the same company, and the data was collected in the short span of one week as it was part of a research. The outcome can be used for further studies on how to effectively measure performance in NCA-Sales teams.

Performance Measurement System Organisational Learning And Business Unit Performance In Islamic Banks

DOWNLOAD
Author : Ataina Hudayati
language : en
Publisher:
Release Date : 2010

Performance Measurement System Organisational Learning And Business Unit Performance In Islamic Banks written by Ataina Hudayati and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with categories.

Examine The Perfomance Measurement Management System In The Iran Banking Industry

DOWNLOAD
Author : Mohammad Hossein Hamzehpouri
language : en
Publisher:
Release Date : 2009

Examine The Perfomance Measurement Management System In The Iran Banking Industry written by Mohammad Hossein Hamzehpouri and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.

The proposition in this study refers to whether banks which have survived acquisition entry take a defender strategy rather than of analyzer or prospector. And how three group of Iranian Banks (private, government will be privatize and government will remained) divided to this category. In other word Choice of performance measurement systems in Iran Banks and factors play a pivotal in this choice. The research design in this study adopts a two process. First, in depth interviews use to explore the research questions. Second, additional data collects via a self-reprot questionnaire, which develop from the research findings obtain from the interview process, on what types of measures are use in performance measurement and whether financial or non financial measures are more important for short-term and long-term decison making at the banks.

Performance Measurement System Organizational Learning And Business Unit Performance In Islamic Banks

DOWNLOAD
Author : Ataina Hudayati
language : en
Publisher:
Release Date : 2009

Performance Measurement System Organizational Learning And Business Unit Performance In Islamic Banks written by Ataina Hudayati and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with categories.

The Ernst Young Guide To Performance Measurement For Financial Institutions Methods For Managing Business Results Revised Edition

DOWNLOAD
Author : Ernst & Young
language : en
Publisher: McGraw-Hill Companies
Release Date : 1995

The Ernst Young Guide To Performance Measurement For Financial Institutions Methods For Managing Business Results Revised Edition written by Ernst & Young and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.

The internationally recognized accounting and financial consulting firm of Ernst & Young looks at all aspects of profitability and provides hands-on guidance to profitability philosophies and structures; balance sheet, revenue and expense components; transfer pricing of funds; planning and budgeting; and performance measurement.

Performance Measurement And Governance Of Sustainable Lending

DOWNLOAD
Author : Felipe O. Calderon
language : en
Publisher:
Release Date : 2015

Performance Measurement And Governance Of Sustainable Lending written by Felipe O. Calderon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.

This is an exploratory study which investigates how banks, engaged in sustainable lending, monitor the performance of SME borrowers to be environmentally and socially responsible throughout the life of the loan. The focus is on domestic banks that have adopted sustainable lending in their commercial lending activities to SMEs. A phenomenological inquiry into the lived experiences of four bankers based in Europe and one banker in North America revealed the lack of formal performance measurement systems to monitor compliance with sustainability requirements. It was identified that banks resorted to the use of storytelling to report on the performance of their sustainable lending activities. The study concludes with two recommendations for banks. First, banks could avail of the services of external consultants who specialize in the measurement of sustainability activities. Second, banks could develop internal expertise through training and hiring of personnel with experience in measuring environmental and social impacts. This exploratory study also investigates the governance mechanisms created by banks to support the implementation of sustainable lending. A content analysis of the websites of the members of the Global Banking Alliance on Values and Institute for Social Banking reveals that evidence-based disclosures demonstrate the unquestionable commitment of some banks to govern their sustainable lending activities. The publication of the list of loan borrowers emerged as a governance-by-disclosure mechanism in the implementation of sustainable lending. The publication of loan borrowers has heralded a new era in the study of information asymmetry and transparency in the banking industry. It was also demonstrated how shared values among banks, depositors, borrowers, and other stakeholders could contribute to the development of more effective governance mechanisms. Based on the content analyses, the study concludes.

The Benefits Of E Business Performance Measurement Systems

DOWNLOAD
Author : Matthew Hinton
language : en
Publisher: Elsevier
Release Date : 2008-07-08

The Benefits Of E Business Performance Measurement Systems written by Matthew Hinton and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-08 with Business & Economics categories.

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment. * Based on four years of case study research inlcuding interviews with 12 managers * offers a distinctive view of e-business in measuring the performance of a business * Recommendations are made based on the findings from cross case analysis