Public Services
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Regulating Public Services
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Author : Emmanuelle Auriol
language : en
Publisher: Cambridge University Press
Release Date : 2021-10-21
Regulating Public Services written by Emmanuelle Auriol and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-21 with Business & Economics categories.
This book provides the tools needed to analyse the present and the future of economic regulation.
Trust And Confidence In Government And Public Services
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Author : Sue Llewellyn
language : en
Publisher: Routledge
Release Date : 2013-10-28
Trust And Confidence In Government And Public Services written by Sue Llewellyn and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-28 with Business & Economics categories.
Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.
Handbook Of Innovation In Public Services
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Author : Stephen P. Osborne
language : en
Publisher: Edward Elgar Publishing
Release Date : 2013-01-01
Handbook Of Innovation In Public Services written by Stephen P. Osborne and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-01 with Business & Economics categories.
Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.
Public Service Improvement
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Author : Rachel E. Ashworth
language : en
Publisher: Oxford University Press, USA
Release Date : 2010-04-29
Public Service Improvement written by Rachel E. Ashworth and has been published by Oxford University Press, USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-29 with Business & Economics categories.
The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.
Strategic Management In Public Services Organizations
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Author : Ewan Ferlie
language : en
Publisher: Routledge
Release Date : 2022-04-03
Strategic Management In Public Services Organizations written by Ewan Ferlie and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-03 with Business & Economics categories.
Strategic Management in Public Services Organizations takes a comparative and international view on the appropriate use of strategic management models that are affecting the way public services organizations are managed. In an era of New and post New Public Management reforms, public managers at all levels are expected to respond to these new approaches, which profoundly affect their work practices, skills, and knowledge bases. Choosing a promising strategic management model and implementing it in a way that works for the organization or inter-organizational network in question also depends on an understanding of local politico-administrative and cultural contexts: this book helps the readers identify how to successfully tailor strategic management approaches to their specific circumstances and needs. This second edition builds upon the successes of the well-received first edition. Thoroughly updated to help public managers meet the challenges of a new decade, it has a refreshed collection of mini-cases and now includes chapter summaries. It also includes a new chapter on collaborative strategy and co-creation, in response to the growth of interest in more open forms of public policymaking. This is an advanced textbook aimed at the postgraduate level, particularly students on MPAs and MBAs with a public sector option or MScs in public policy and public management.
Organizational Innovation In Public Services
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Author : P. Valkama
language : en
Publisher: Springer
Release Date : 2013-08-22
Organizational Innovation In Public Services written by P. Valkama and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-22 with Political Science categories.
In the wake of the economic crisis, many public services are facing a challenging environment in which they receive less funding but are expected to deliver better services. Organisational Innovation in Public Services develops new theoretical models and analyses case studies to provide an important insight into how to modernise public services.
Strategic Management For The Public Services
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Author : Paul Joyce
language : en
Publisher: McGraw-Hill Education (UK)
Release Date : 1999-04-16
Strategic Management For The Public Services written by Paul Joyce and has been published by McGraw-Hill Education (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-04-16 with Business & Economics categories.
This is an accessible introduction to the theory and practice of strategic management in the public sector. It is written for new and experienced managers, undergraduate and postgraduate students of the public services. Strategic Management for the Public Services: provides an understanding of the theory of strategic management introduces ideas which guide the effective practice of strategic management in the public services (and which do not copy blindly private sector habits) gives conceptual tools and material (in the form of worksheets) which can be used to carry out analysis and planning explores key issues for public sector managers including governance, involving the public, transformational strategies, managing crisis, and interorganizational strategic planning draws on research from various countries examines how strategic management can be applied and developed to help improve the public services.
New Perspectives On Public Services
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Author : Christopher Pollitt
language : en
Publisher: Oxford University Press
Release Date : 2012-01-26
New Perspectives On Public Services written by Christopher Pollitt and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-26 with Business & Economics categories.
Despite their immense importance for many aspects of public service management, the specific features of places have been largely ignored in recent public management literature. Technologies have received much more attention, but mainly within the specific field of e-government. In this book Christopher Pollitt puts together a powerful and engagingly-written case for paying much more attention both to place and to technological change, and the interactions between them. The book synthesizes theories and concepts from a range of disciplines and focuses them on the many ways in which public services shape places, and places shape public services. Using extensive and varied original empirical material, it examines the role that new technologies have played in these interactions. This theme is traced through internationally comparative studies of central government agencies, hospitals, population registration, and the police. It raises questions about the longer term effects of the increasingly 'virtual' relations between the citizen and government. The book opens up new perspectives on the organization of our most basic and vital public services.
Lean For The Public Sector
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Author : Bert Teeuwen
language : en
Publisher: CRC Press
Release Date : 2018-06-08
Lean For The Public Sector written by Bert Teeuwen and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-08 with Business & Economics categories.
Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of
Handbook Of Public Services Management
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Author : Christopher Pollitt
language : en
Publisher: Wiley-Blackwell
Release Date : 1994-01-31
Handbook Of Public Services Management written by Christopher Pollitt and has been published by Wiley-Blackwell this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-01-31 with Business & Economics categories.
The Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues.