Putting Customers First 95
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Putting Customers First
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Author : Andy Bruce
language : en
Publisher: Dorling Kindersley Ltd
Release Date : 2009-07-01
Putting Customers First written by Andy Bruce and has been published by Dorling Kindersley Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-01 with Business & Economics categories.
Focus your organisation on customers and form successful working partnerships with clients.
Reinvention Roundtable
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Author :
language : en
Publisher:
Release Date : 1995
Reinvention Roundtable written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Administrative agencies categories.
Bulletin
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Author :
language : en
Publisher:
Release Date : 1996
Bulletin written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Science categories.
100 Practical Ways To Improve Customer Experience
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Author : Martin Newman
language : en
Publisher: Kogan Page Publishers
Release Date : 2018-08-03
100 Practical Ways To Improve Customer Experience written by Martin Newman and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-03 with Business & Economics categories.
FINALIST: Business Book Awards 2019 - Sales and Marketing Category Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step of the customer journey. By ensuring that the customer remains the key focus, companies can identify areas in need of improvement and implement relevant steps throughout the value chain to transform their business. A unique blend of strategy and best practice, 100 Practical Ways to Improve Customer Experience has a particular focus on multi-channel industries such as retail, FMCG, travel, financial services, leisure, food and beverage, and automotive. These industries are all facing major disruption from trendsetting brands such as Uber, AirBnB and Amazon, and as such, now face more pressure than ever to adopt new practices and remain relevant in a continually competitive marketplace. Featuring case studies packed full of practical examples, this book is a unique and valuable resource for both senior industry professionals looking to transform their business and MBA students. Online resources include a best practice checklist to optimize mobile apps.
Understanding Organizations And Management Through Triangle Analysis And Performance
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Author : James Shuler
language : en
Publisher: Universal-Publishers
Release Date : 2006
Understanding Organizations And Management Through Triangle Analysis And Performance written by James Shuler and has been published by Universal-Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
There is a lack of understand of how management within organizations make decisions and how these decision are motivated based on the organization's structure. People within and outside of the organizational structure always want to understand how and why these decisions are made to better position themselves. The purpose of this book is to help the reader understand organizations and management, their structure and behavior, and the decisions that are made within. The new information that this book offers the readers is a simplified system for understanding the decision process at the various levels within the organization. This book introduces triangle analysis as a simple process that everyone can use to understand organizations, how they work, and how decisions are made.
Federal Financial Management
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Author : James Shuler
language : en
Publisher: Lulu.com
Release Date : 2011-09
Federal Financial Management written by James Shuler and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09 with Business & Economics categories.
Federal Financial Management is an introductory to the federal government's financial management systems and a brief historical background. This book covers government outlays, capitalism, budget and accountability. It also looks at several historical figures that influenced the United States economic and financial system. The federal budget process, the national debt and budget deficit are examined. A brief look at the Bureau of the Budget (BOB) and Office of Management and Budget (OMB) is also provided. Various federal budget and accounting systems are reviewed including Planning-Programming-Budgeting System (PPBS), Management by Objectives (MBO), Zero-Based Budgeting (ZBB), the Government Performance and Results Act of 1993 (GPRA). Other closely related topics are also discussed.
Monthly Catalog Of United States Government Publications
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Author :
language : en
Publisher:
Release Date : 1995
Monthly Catalog Of United States Government Publications written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Government publications categories.
Monthly Catalog Of United States Government Publications
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Author : United States. Superintendent of Documents
language : en
Publisher:
Release Date : 1995
Monthly Catalog Of United States Government Publications written by United States. Superintendent of Documents and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Government publications categories.
Using Performance Information To Facilitate Decisionmaking In Transportation Logistics
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Author : James Shuler
language : en
Publisher: Lulu.com
Release Date : 2009-09-08
Using Performance Information To Facilitate Decisionmaking In Transportation Logistics written by James Shuler and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-08 with Business & Economics categories.
This book assesses whether, and to what extent, senior logistics executives use performance information when making logistics-related decisions. The research examines the performance management and measurement systems and processes within three major government organizations; determines what conditions, if any, affect logistics processes and how the organizations measure them; and explores whether senior officials use this information in their decisionmaking. Case studies were conducted on the United States Department of Defense (DOD), the United States Postal Service (USPS), and the United States Department of Energy (DOE). Based on 12 critical practices that the United Stated General Accounting Office has identified for federal agencies to use in assessing compliance with the Government Performance and Results Act of 1993 (GPRA), 28 evaluation factors were used to assess the use of performance information at four logistical levels within each agency.
Governmental Transparency In The Path Of Administrative Reform
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Author : Suzanne J. Piotrowski
language : en
Publisher: State University of New York Press
Release Date : 2012-02-01
Governmental Transparency In The Path Of Administrative Reform written by Suzanne J. Piotrowski and has been published by State University of New York Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-01 with Political Science categories.
The consequences of governmental reform are not always intended. In this book, Suzanne J. Piotrowski examines how federal management reforms associated with the National Performance Review have affected, and are still affecting, implementation of the Freedom of Information Act. The intersection of the New Public Management movement and the implementation of the U.S. federal government's transparency policy is, she argues, a clear example of unforeseen outcomes. Particular attention is paid to performance management, customer service, and contracting out initiatives, as well as to unintended consequences and their future implications for public administration scholars, practitioners, and reformers.