Qualit Tsmanagement In Tourismus Destinationen
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Practical Guidelines For Integrated Quality Management In Tourism Destinations
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Author : World Tourism Organization
language : en
Publisher: World Tourism Organization
Release Date : 2017
Practical Guidelines For Integrated Quality Management In Tourism Destinations written by World Tourism Organization and has been published by World Tourism Organization this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
This Guidebook offers a comprehensive and pragmatic approach to the improvement of quality of tourism destinations. It clarifies tourism concepts developing basic tools for improving quality at tourism destinations.
Quality Management In Urban Tourism
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Author : Peter E. Murphy
language : en
Publisher:
Release Date : 1997-02-12
Quality Management In Urban Tourism written by Peter E. Murphy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-02-12 with Business & Economics categories.
Quality Management in Urban Tourism is the first book to introduce the concept of quality management to urban tourism. It brings together theoretical and case study contributions from leaders in the field, both in academic research and tourism management.
Knowledge Sharing And Quality Assurance In Hospitality And Tourism
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Author : Noel Scott
language : en
Publisher: Routledge
Release Date : 2013-05-13
Knowledge Sharing And Quality Assurance In Hospitality And Tourism written by Noel Scott and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-13 with Business & Economics categories.
Learn both theory and practice of knowledge management Sir Francis Bacon once wrote, “Knowledge is power.” Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge. As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced. Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include: the role of higher education in transferring knowledge into practice four kinds of benchmarking e-mail response quality quality management at the destination level and its path to knowledge sharing tourism managers knowledge needs—the knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry strategic planning in knowledge management three element framework of knowledge management assessment a case study of an international tourism project and the use of knowledge management a case study of best practice in tourism research dissemination in Quebec and Queensland Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.
Practical Guidelines For Integrated Quality Management In Tourism Destinations
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Author :
language : en
Publisher:
Release Date : 2017
Practical Guidelines For Integrated Quality Management In Tourism Destinations written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Quality control categories.
Towards Quality Coastal Tourism
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Author : European Commission. Tourism Unit
language : en
Publisher:
Release Date : 2000
Towards Quality Coastal Tourism written by European Commission. Tourism Unit and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Coastal zone management categories.
A Manual For Evaluating The Quality Performance Of Tourist Destinations And Services
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Author : European Commission
language : en
Publisher:
Release Date : 2005
A Manual For Evaluating The Quality Performance Of Tourist Destinations And Services written by European Commission and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Tourism Quality Management
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Author : Magdalena Kachniewska
language : en
Publisher:
Release Date : 2017
Tourism Quality Management written by Magdalena Kachniewska and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with categories.
Tourism Quality Management handbook contains some basic issues connected with the problem of quality management both in the tourism enterprise and tourism destination area (TDA). Quality in tourism is measured by the quality of tourism experience. In other words, it is nothing else but the quality of life during the person's temporary stay outside his/her permanent residence. What is also true is that tourism, especially leisure or holiday tourism, carries the expectation of a higher quality of life than experienced at home. It seems to be the most important reason for quality management in tourism organizations and TDA.
Towards Quality Rural Tourism
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Author : European Commission. Tourism Unit
language : en
Publisher:
Release Date : 2000
Towards Quality Rural Tourism written by European Commission. Tourism Unit and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Bæredygtig turisme categories.
Managing Quality In Tourism
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Author : Tony Lenehan
language : en
Publisher:
Release Date : 1998
Managing Quality In Tourism written by Tony Lenehan and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Hospitality industry categories.
This work addresses the growing interest in total quality management (TQM) within the hospitality industry. It examines theories and developments in quality management, and looks critically at the subject in an international context.
Service Quality In Leisure And Tourism
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Author : Andrea Krauz
language : en
Publisher:
Release Date : 2016-09-15
Service Quality In Leisure And Tourism written by Andrea Krauz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-15 with categories.
Tourism has been one of the world's fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organizations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. Service Quality in Leisure and Tourism aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region.Delivering high quality service within the hospitality industry positively influences a customer's perception of value. Tourist satisfaction is the result of the interaction between a tourist's experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customer's next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.