Quality Management In Urban Tourism
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Quality Management In Urban Tourism
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Author : Peter E. Murphy
language : en
Publisher:
Release Date : 1997-02-12
Quality Management In Urban Tourism written by Peter E. Murphy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-02-12 with Business & Economics categories.
Quality Management in Urban Tourism is the first book to introduce the concept of quality management to urban tourism. It brings together theoretical and case study contributions from leaders in the field, both in academic research and tourism management.
Quality Management In Urban Tourism
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Author : University of Victoria (B.C.). Tourism Management Program
language : en
Publisher:
Release Date : 1996-04-01
Quality Management In Urban Tourism written by University of Victoria (B.C.). Tourism Management Program and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-04-01 with Tourism categories.
Towards Quality Urban Tourism
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Author : European Commission. Tourism Unit
language : en
Publisher:
Release Date : 2000
Towards Quality Urban Tourism written by European Commission. Tourism Unit and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Byturisme categories.
Towards Quality Urban Tourism
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Author :
language : en
Publisher:
Release Date : 2000
Towards Quality Urban Tourism written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Cities and towns categories.
Urban Tourism In The Developing World
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Author : Gustav Visser
language : en
Publisher: Routledge
Release Date : 2017-07-28
Urban Tourism In The Developing World written by Gustav Visser and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-28 with Business & Economics categories.
Over the past decade, the field of urban tourism has consolidated with the appearance of several books that concentrate upon the Western European and North American experience. Recently, the scope and range of urban research has widened considerably, including the welcome appearance of studies that examine the tourism phenomenon in cities outside the Euro-American heartland.Despite this growing international body of debate and scholarship on tourism and cities, particularly in the developed North, literature that relates to the developing world as a whole, and to Africa in particular, remains sparse. The task of Urban Tourism in the Developing World: The South African Experience is to augment the current international scholarship concerning urban tourism in the developing world. More especially, the contributors draw attention to a range of case studies from South Africa that provide some starting points to address the uneven scholarly coverage of urban tourism the African context has received to date. In addition, the research material presented here seeks to contribute toward raising the South African, and indeed the African profile, within growing international scholarship concerning issues of urban tourism and development.This collection aims to expand an emerging South African and African tourism research "voice" concerning the tourism and development nexus, as well as to stem critiques that this body of research appears to have developed in a theoretical vacuum, divorced from broader international tourism research discourses. This collection of essays not only further develops an independent South African tourism perspective, but also presents research that is closely tied to international urban tourism research debates. In addition, this analysis of urban tourism in the South African context enriches the rather Western-oriented theories of urban tourism discourse through its emphasis on how urban tourism is evolving in urban Africa.
Tourism Management
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Author : Chris Ryan
language : en
Publisher: Routledge
Release Date : 2012-08-21
Tourism Management written by Chris Ryan and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-21 with Business & Economics categories.
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject. It is written in an engaging style that assumes no prior knowledge of tourism and builds up your understanding as you progress through this wide ranging global review of the principles of managing tourism. It traces the evolution and future development of tourism and the challenges facing tourism managers in this fast growing sector of the world economy. This book is highly illustrated with diagrams and colour images, and contains short case studies of contemporary themes of interest, as well as new data and statistics.
Tourism In The City
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Author : Nicola Bellini
language : en
Publisher: Springer
Release Date : 2016-08-29
Tourism In The City written by Nicola Bellini and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-29 with Business & Economics categories.
This book critically explores the interconnections between tourism and the contemporary city from a policy-oriented standpoint, combining tourism perspectives with discussion of urban models, issues, and challenges. Research-based analyses addressing managerial issues and evaluating policy implications are described, and a comprehensive set of case studies is presented to demonstrate practices and policies in various urban contexts. A key message is that tourism policies should be conceived as integrated urban policies that promote tourism performance as a means of fostering urban quality and the well-being of local communities, e.g., in terms of quality spaces, employment, accessibility, innovation, and learning opportunities. In addition to highlighting the significance of urban tourism in relation to key urban challenges, the book reflects on the risks and tensions associated with its development, including the rise of anti-tourism movements as a reaction to touristification, cultural commodification, and gentrification. Attention is drawn to asymmetries in the costs and benefits of the city tourism phenomenon, and the supposedly unavoidable trade-off between the interests of residents and tourists is critically questioned.
Service Quality Management In Hospitality Tourism And Leisure
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Author : Connie Mok
language : en
Publisher: Routledge
Release Date : 2013-01-11
Service Quality Management In Hospitality Tourism And Leisure written by Connie Mok and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-11 with Business & Economics categories.
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Practical Guidelines For Integrated Quality Management In Tourism Destinations
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Author : World Tourism Organization
language : en
Publisher: World Tourism Organization
Release Date : 2017
Practical Guidelines For Integrated Quality Management In Tourism Destinations written by World Tourism Organization and has been published by World Tourism Organization this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
This Guidebook offers a comprehensive and pragmatic approach to the improvement of quality of tourism destinations. It clarifies tourism concepts developing basic tools for improving quality at tourism destinations.
Understanding Urban Tourism
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Author : Martin Selby
language : en
Publisher: Bloomsbury Publishing
Release Date : 2003-12-18
Understanding Urban Tourism written by Martin Selby and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-12-18 with Social Science categories.
Despite the formidable growth of urban tourism there has been little of the critical engagement that one would expect from the social sciences: the rich potential of contemporary social science for urban tourism has yet to be realized. Martin Selby's textbook makes available to practitioners and students seeking to understand the phenomenon of tourism in towns and cities the methods and concepts that are currently enhancing and transforming our understanding of society in other areas of the social sciences. With an emphasis on image, culture and experience, the author draws upon the "cultural turn" to explains the human aspects of the urban tourism phenomenon. The discussions emphasize the significance of urban tourism within debates upon the contemporary city, postmodernity and the pursuit of social science. Clearly written, with case studies and further reading, this book should be welcomed by students and lecturers in geography, tourism, planning and sociology.