Ritz Carlton Hotel Co
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Ritz Carlton Hotel Co
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Author : Sandra J. Sucher
language : en
Publisher:
Release Date : 2001
Ritz Carlton Hotel Co written by Sandra J. Sucher and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
The Ritz Carlton Hotel Company
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Author : Sandra J. Sucher
language : en
Publisher:
Release Date : 2001
The Ritz Carlton Hotel Company written by Sandra J. Sucher and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Hotel management categories.
Ritz Carlton Hotel Company
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Author : Sandra J. Sucher
language : es
Publisher:
Release Date : 2001
Ritz Carlton Hotel Company written by Sandra J. Sucher and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with categories.
"In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity, to create award-winning service." (Fuente: Harvard Business Publishing).
The New Gold Standard 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz Carlton Hotel Company
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Author : Joseph Michelli
language : en
Publisher: Mcgraw-hill
Release Date : 2008-06-13
The New Gold Standard 5 Leadership Principles For Creating A Legendary Customer Experience Courtesy Of The Ritz Carlton Hotel Company written by Joseph Michelli and has been published by Mcgraw-hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-06-13 with Business & Economics categories.
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Inside The Minds
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Author : Aspatore Books
language : en
Publisher: Astragal Press
Release Date : 2004
Inside The Minds written by Aspatore Books and has been published by Astragal Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Inside the Minds: The Hotel Business is an authoritative, insider's perspective on the ins and outs of hospitality and the future of the industry, on a global scale. Featuring Presidents, CEOs and proprietors representing some of the world's leading hotels, top franchisors, most luxurious resorts and quaintest Inns, this book provides a broad, yet comprehensive overview of the current shape and future state of the industry. Discussing such issues as technology-driven trends, the sheer vulnerability of organizations to the constant ebb and flow of international travel and tourism and the intricacies involved in meeting and exceeding guest expectations, authors raise critical points around the business and offer indispensable advice for success. From the capabilities and characteristics of the successful hotelier to the experts' own definitions of luxury accommodations, authors explore all facets of the business beginning to end. From the processes involved in choosing and employing the right people, to attending to the details that transform a hotel stay into a memorable experience, these visionaries articulate the finer points around hospitality now, and what will hold true into the future. The different niches represented and the breadth of perspectives presented enable readers to get inside some of the great minds of today as experts offer up their thoughts around an endlessly demanding and highly rewarding industry.
Excellence Wins
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Author : Horst Schulze
language : en
Publisher: Zondervan
Release Date : 2019-03-05
Excellence Wins written by Horst Schulze and has been published by Zondervan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-05 with Self-Help categories.
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
No Ordinary Hotel
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Author : Adrian Waller
language : en
Publisher: Signal Editions
Release Date : 1989
No Ordinary Hotel written by Adrian Waller and has been published by Signal Editions this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Hotels categories.
The essence of the Montreal Ritz-Carlton Hotel is captured in this book, which weaves stories of human foibles with solid historical research on a world-class establishment. On the bone-chilling morning of January 1, 1913, Montreal's Ritz-Carlton opened for business -- the dream of four tycoons who lived in Montreal's Golden Square Mile, and who were said to have possessed about seventy percent of Canada's entire wealth. The Ritz has since become inseparable from the city it has enhanced, and an integral part of Canadian history. It has coddled the rich, flattered the famous, and catered to the sophisticated needs of anyone else who could afford to be among its guests. Today, the Ritz-Carlton, an idiosyncratic bastion of refinement and elegance, is alive and well and sustained by the durable concept of luxury bequeathed by the one-time Swiss shepherd C+sar Ritz.
The Ritz Carlton
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Author :
language : en
Publisher:
Release Date : 2001
The Ritz Carlton written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Hotels categories.
Presents the website of Singapore branch of The Ritz-Carlton. Includes links to accommodations, reservations, meeting and event planning, packages and promotions, guest services and amenities, dining and other hotel information, news and contact information. Allows search of The Ritz-Carlton in other countries.
The Ritz Carlton Hotel
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Author : Ritz-Carlton Hotel (New York, N.Y.)
language : en
Publisher:
Release Date : 1919
The Ritz Carlton Hotel written by Ritz-Carlton Hotel (New York, N.Y.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1919 with Hotels categories.
The Heart Of Hospitality
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Author : Micah Solomon
language : en
Publisher: SelectBooks, Inc.
Release Date : 2016-10-11
The Heart Of Hospitality written by Micah Solomon and has been published by SelectBooks, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-11 with Business & Economics categories.
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
