Satisfa O
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Employee Satisfaction A Precondition For Economical Success Of Service Companies
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Author : Juliane Kuballa
language : en
Publisher: GRIN Verlag
Release Date : 2007-01-16
Employee Satisfaction A Precondition For Economical Success Of Service Companies written by Juliane Kuballa and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-16 with Business & Economics categories.
Seminar paper from the year 2006 in the subject Leadership and Human Resource Management - Miscellaneous, grade: 74%, Northumbria University, language: English, abstract: Today increased globalisation and declined market conditions like decreasing brand loyalty, high levels of information transparency and fast shifting technological developments complicate the road to success for many companies. Particularly for service organisations, and the sales departments of manufacturing companies, front-line employees play a key role in securing and boosting profits under difficult market conditions as they directly interact with customers. The interaction between employees and customers is very critical as employees are mainly responsible for creating an excellent public image of the company. For that reason new management practices were developed in order to enhance customer focus as well as employee satisfaction. Many scholars argue that what happens to employees inside a company considerably affects what happens to customers outside the company. They establish a direct context between employee satisfaction, customer satisfaction and – as a pre-eminent consequence – the company’s performance. This academic assignment demonstrates the impact of employee satisfaction on organisational performance and profitability especially in regard to companies in the service sector. The service profit chain of Hesskett et al. (1994) suggests that employee satisfaction and loyalty are the key drivers of service value, customer satisfaction, customer loyalty and profitability. Based on this model the general linkages are critically analysed in order to prove whether a positive relationship does really exist. In this context the intent is not to provide an analysis of the factors that cause employee satisfaction but the resulting effects that can be realized regarding the following components of the chain.
Dictionnaire General Anglais Francais
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Author : A. Spiers
language : en
Publisher:
Release Date : 1864
Dictionnaire General Anglais Francais written by A. Spiers and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1864 with English language categories.
The Commonsense Of Political Economy
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Author : Philip H. Wicksteed
language : en
Publisher: Routledge
Release Date : 2014-04-04
The Commonsense Of Political Economy written by Philip H. Wicksteed and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-04 with Business & Economics categories.
This is Volume XXI of twenty-three in a collection on the History of Economic Thought. Originally published in 1933, this volume offers selected papers and reviews on economic theory as a second volume of two.
Job Satisfaction
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Author : Paul E. Spector
language : en
Publisher: Routledge
Release Date : 2022-02-27
Job Satisfaction written by Paul E. Spector and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-27 with Business & Economics categories.
Distilling the vast literature on this most frequently studied variable in organizational behavior, Paul E. Spector provides students and professionals with a pithy overview of the research and application of job satisfaction. In addition to discussing the nature of and techniques for assessing job satisfaction, this text summarizes the findings regarding how people feel toward work, including cultural and gender differences in job satisfaction, personal and organizational antecedents, potential consequences, and interventions to improve job satisfaction. Students, researchers, and practitioners will particularly appreciate the extensive list of references and the Job Satisfaction Survey included in the Appendix. This book includes the latest research and new topics including the business case for job satisfaction, customer service, disabled workers, leadership, mental health, organizational climate, virtual work, and work-family issues. Further, paulspector.com features an ongoing series of blog articles, links to assessments mentioned in the book, and other resources on job satisfaction to coincide with this text. This book is ideal for professionals, researchers, and undergraduate and graduate students in industrial and organizational psychology and organizational behavior, as well as in specialized courses on job attitudes or job satisfaction. .
The Annotated Revised Statutes Of The State Of Ohio
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Author : Ohio
language : en
Publisher:
Release Date : 1897
The Annotated Revised Statutes Of The State Of Ohio written by Ohio and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1897 with Law categories.
Hci International 2024 Posters
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Author : Constantine Stephanidis
language : en
Publisher: Springer Nature
Release Date :
Hci International 2024 Posters written by Constantine Stephanidis and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Talis 2018 Results Volume Ii Teachers And School Leaders As Valued Professionals
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2020-03-23
Talis 2018 Results Volume Ii Teachers And School Leaders As Valued Professionals written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-23 with categories.
This report aims to provide an in-depth analysis of teachers’ and school leaders’ perceptions of the value of their profession, their work-related well-being and stress, and their satisfaction with their working conditions. It also offers a description of teachers’ and school leaders’ contractual arrangements, opportunities to engage in professional tasks such as collaborative teamwork, autonomous decision making, and leadership practices.
Ecscw 2005
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Author : Hans Gellersen
language : en
Publisher: Springer Science & Business Media
Release Date : 2006-01-26
Ecscw 2005 written by Hans Gellersen and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-01-26 with Computers categories.
The emergence and widespread use personal computers and network technologies have seen the development of interest in the use of computers to support cooperative work. This volume presents the proceedings of the ninth European conference on Computer Supported Cooperative Work (CSCW). This is a multidisciplinary area that embraces the development of new technologies grounded in actual cooperative practices. These proceedings contain a collection of papers that reflect the variegated research activities in the field. The volume includes papers addressing novel interaction technologies for CSCW systems, new models and architectures for groupware systems, studies of communication and coordination among mobile actors, studies of cooperative work in complex settings, studies of groupware systems in actual use in real-world settings, and theories and techniques to support the development of cooperative applications. The papers present emerging technologies alongside new methods and approaches to the development of this important class of applications. The work in this volume represents the best of the current research and practice within CSCW. The collection of papers presented here will appeal to researchers and practitioners alike, as they combine an understanding of the nature of work with the possibility offered by new technologies.
Adaptive And Intelligent Systems
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Author : Abdelhamid Bouchachia
language : en
Publisher: Springer
Release Date : 2011-09-25
Adaptive And Intelligent Systems written by Abdelhamid Bouchachia and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-25 with Computers categories.
This book constitutes the proceedings of the International Conference on Adaptive and Intelligent Systems, ICAIS 2011, held in Klagenfurt, Austria, in September 2011. The 36 full papers included in these proceedings together with the abstracts of 4 invited talks, were carefully reviewed and selected from 72 submissions. The contributions are organized under the following topical sections: incremental learning; adaptive system architecture; intelligent system engineering; data mining and pattern recognition; intelligent agents; and computational intelligence.
Smart Modeling For Engineering Systems
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Author : Igor B. Petrov
language : en
Publisher: Springer
Release Date : 2019-01-08
Smart Modeling For Engineering Systems written by Igor B. Petrov and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-08 with Technology & Engineering categories.
This book highlights the work of several world-class researchers on smart modeling of complex systems. The contributions are grouped into the four main categories listed below. · Numerical schemes construction for the solution of partial differential equations. · Numerical methods in continuum media mechanics problems. · Mathematical modeling in aerodynamics, plasma physics, deformable body mechanics, and geological hydrocarbon exploration. · Mathematical modeling in medical applications. The book offers a valuable resource for theoreticians and application scientists and engineers, as well as postgraduate students, in the fields of computational methods, numerical experiments, parallel algorithms, deformable solid bodies, seismic stability, seismic prospecting, migration, elastic and acoustic wave investigation, gas dynamics, astrophysics, aerodynamics, fluid dynamics, turbulent flows, hypersonic flows, detonation waves, composite materials, fracture mechanics, melting of metals, mathematical economics, medicine, and biology.