Say What Communicate With Tact And Impact
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Say What Communicate With Tact And Impact
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Author : Ann M. Butera
language : en
Publisher: CRC Press
Release Date : 2021-10-26
Say What Communicate With Tact And Impact written by Ann M. Butera and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-26 with Business & Economics categories.
This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting). Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from author Ann M. Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations. The author discusses the following behaviors in one’s dealings with executives, process owners, control performers, and colleagues: Demonstrating executive presence Becoming the trusted advisor Influencing others Communicating with tact, confidence, and impact Facilitating productive meetings and discussions Overcoming resistance and objections Managing and resolving conflict Knowing when to let a topic go and move on This book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions. The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.
Speak With Impact
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Author : Tom Hicks
language : en
Publisher: Independently Published
Release Date : 2024-06-08
Speak With Impact written by Tom Hicks and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-08 with Self-Help categories.
"Speak with Impact: Mastering the Art of Effective Communication" is a comprehensive guide that equips readers with the tools and techniques to communicate confidently and effectively in any situation. From understanding the fundamentals of communication to mastering advanced persuasion strategies, this book offers practical advice and actionable steps to help readers enhance their communication skills. Whether you're looking to improve your public speaking abilities, build stronger relationships, or navigate conflicts more effectively, "Speak with Impact" provides the guidance you need to communicate with clarity, confidence, and impact.
Speak Smart Make Your Mark
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Author : Dean Shams
language : en
Publisher:
Release Date : 2016
Speak Smart Make Your Mark written by Dean Shams and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Communication in management categories.
The Power Of Communication Skills And Effective Listening
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Author : Janet G. Cruz
language : en
Publisher:
Release Date : 2023-11-15
The Power Of Communication Skills And Effective Listening written by Janet G. Cruz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-11-15 with categories.
Many people wrestle with the impact of poor communication in both their personal and professional relationships. Feeling misunderstood can be frustrating and lead to a breakdown in relationships. This guide addresses communication from a compassionate approach, understanding your unique needs and struggles. Regardless of age, introverted personality, or past experiences, understanding communication and implementing effective techniques is not beyond your reach! Change the way you communicate! Say what you mean, mean what you say. Discover a clear path to monumental conversations in just six actionable steps, even if communication struggles have held you back for years. Drastically improve your interpersonal communication skills. Overcome common communication barriers. Learn the 3 essential social skills that result in effective communication. Powerful Ice-Breakers to initiate meaningful conversations. Everything you need to know about the feedback loop to enhance your communication. How to communicate your career aspirations without fear of rejection. And much more.
Information System Audit
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Author : Philippe Peret
language : en
Publisher: CRC Press
Release Date : 2022-07-07
Information System Audit written by Philippe Peret and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-07 with Business & Economics categories.
The digitalization of companies is a recurrent topic of conversation for managers. Companies are forced to evolve at least as fast as their competitors. They have to review their organization, their processes, and their way of working. This also concerns auditors in terms of their audit strategy and working methods. Digitalization is the tip of the iceberg that represents the increasing reliance on information technology of the company’s information system. Companies have seen new competitors succeed with a digital approach, competitors that have opened new markets or new ways of interacting with their customers, and all business processes can be digitalized. In this new paradigm, auditors have to renew themselves too. Long gone are the days of auditors specializing in one technique, like financial auditors or IT auditors. This makes it a phenomenal opportunity for auditing to renew itself, embracing the vision of the company’s information system: long live the information system auditors! This book proposes you to go step by step from a common understanding of our history of auditing to gradually defining and justifying the impacts of digitalization on the audit strategy and the preparation of audits.
Radical Reporting
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Author : Sara I. James
language : en
Publisher: CRC Press
Release Date : 2022-04-26
Radical Reporting written by Sara I. James and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-26 with Computers categories.
Most people dread writing reports; they also dread reading reports. What they don’t realize is that the techniques that make writing more readable make it more powerful. This is especially relevant for professionals in areas such as audit, risk, compliance, and information security. This small volume provides the tools and techniques needed to improve reports. It does so through addressing crucial concepts all too often overlooked in the familiar rush to perform tasks, complete projects, and meet deadlines. These concepts – the role of culture in communication; the link between logic and language; the importance of organizing thoughts before writing; and how to achieve clarity – may seem academic or theoretical. They’re not. Unless writers understand their own thoughts, actions, and objectives, they cannot hope to communicate them at all – let alone clearly.
Riding The Wave
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Author : Andrew Boyarsky
language : en
Publisher: CRC Press
Release Date : 2024-04-05
Riding The Wave written by Andrew Boyarsky and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-05 with Technology & Engineering categories.
Emergency managers and public safety professionals are more frequently being called on to address increasingly challenging and complex critical incidents, with a wider variety and intensity of hazards, threats, and community vulnerabilities. Much of the work that falls into the scope of emergency managers – prevention, preparedness, mitigation – is “blue sky planning” and can be contained and effectively managed within projects. This book provides a foundational project management methodology relevant to emergency management practice, and explains and demonstrates how project management can be applied in the context of emergency and public safety organizations. Special features include: an initial focus on risk assessment and identification of mitigation and response planning measures; a clear set of better practices, using a diverse set of examples relevant to today’s emergency environment, from projects to develop emergency response exercises to application development to hazard mitigation; a framework for managing projects at a strategic level and how to incorporate this into an organization’s program, and presents how to develop and manage an emergency program and project portfolio; and suitability as both a hands-on training guide for emergency management programs and a textbook for academic emergency management programs. This book is intended for emergency managers and public safety professionals who are responsible for developing emergency programs and plans, including training courses, job aids, computer applications and new technology, developing exercises, and for implementing these plans and components in response to an emergency event. This audience includes managers in emergency and first response functions such as fire protection, law enforcement and public safety, emergency medical services, public health and healthcare, sanitation, public works, business continuity managers, crisis managers, and all managers in emergency support functions as described by FEMA. This would include those who have responsibility for emergency management functions, even without the related title.
Finding Your Granite
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Author : Douglas P. Pflug
language : en
Publisher: CRC Press
Release Date : 2022-02-16
Finding Your Granite written by Douglas P. Pflug and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-16 with Business & Economics categories.
In "Finding your Granite", Executive Leadership Coach and Mentor Douglas Pflug walks you through some of the life experiences, lessons and key take-ways from his years as a dual sport university athlete, 28 years as a police officer, 30 years as an elite strength and conditioning coach, mentor and leader. Douglas accomplishes this through four very dynamic, energetic and heartfelt sections entitled: "The Struggle" "Dash Leadership" "Four Cornerstones of Personal Leadership" and "Rise Up and Excel". The Author’s mentoring and protégé process and implementation of #RiseUpAndExcel and #StrongerFasterFitter methodologies assists people in discovering "who they were, who they are and whom they want to be" moving forward in this post COVID 19 world. This book was written through the eyes of an "everyday guy" and designed to educate, entertain and inspire front line 911 emergency workers to seek and achieve their potential. Additionally, this book will also be an essential resource for individuals and business leaders who wish to stay ahead of the evolving leadership trends of strategic thinking, inspiration and motivation, strong interpersonal skills, vision, decisiveness and passion.
Agile Audit Transformation And Beyond
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Author : Toby DeRoche
language : en
Publisher: CRC Press
Release Date : 2022-07-13
Agile Audit Transformation And Beyond written by Toby DeRoche and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-13 with Business & Economics categories.
Auditing at the speed of risk requires internal auditors to rethink the way we work. Agile auditing provides a path forward that blends the best elements from agile project management and internal audit best practices. Leaders in internal audit are ready to incorporate an agile audit mindset in their departments, but most of the available resources provide theoretical ideas. Even when outside consultants lead an agile transition, the consultants primarily focus on adding agile ceremonies without addressing the fundamental mindset change required for an agile audit transformation. This book provides a practical guide for audit leaders to follow as a playbook for implementing agile across their department, impacting every facet of the audit lifecycle, and addressing the mental shift required for making a lasting change. Every chapter includes discussion questions to facilitate discourse or just to help you analyze your own department. Next, we look at a typical internal audit department as they attempt the transition from a traditional audit methodology to agile auditing so we can learn from their missteps and successes. The guidance in Agile Audit Transformation and Beyond includes the basics of agile auditing, practical directions for shifting each phase of the audit life cycle, common hurdles faced during the transition, and forward-looking thought leadership on expanding beyond internal audit into agile assurance.
The Change Agent
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Author : Hernan Murdock
language : en
Publisher: CRC Press
Release Date : 2023-11-01
The Change Agent written by Hernan Murdock and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-11-01 with Business & Economics categories.
John Taylor has been hired to transform the underperforming internal audit unit at InSports. The auditors are not reviewing what the audit committee and executive leadership consider essential for the organization’s success, their methodology is subpar, and their relationships with their clients are strained. The audit committee has been patient, but not anymore. Their mandate is clear: make clear improvements in one year or the function will be outsourced. This is the story of a visionary leader who needs a strategy to transform processes and deliver better results for stakeholders at all levels within the organization. The audit committee, all levels of management, and employees expect more from internal audit. Now, John must lead the group through 12 challenging months as they focus on what matters most when performing audit and advisory services. They must communicate results faster and better, leverage existing quality control and data analytics techniques, and, with every encounter, help the organization address strategic, operational, compliance, and financial risks. With similarities to "The Goal" and "The Phoenix Project" and leveraging Kotter’s 8-Step Process for Leading Change, follow John and the internal audit team from Boston to New York, San Francisco, London, and Buenos Aires, as they address almost insurmountable challenges in their transformation journey.