Service Included
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Service Included
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Author : Phoebe Damrosch
language : en
Publisher: Harper Collins
Release Date : 2009-10-13
Service Included written by Phoebe Damrosch and has been published by Harper Collins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-13 with Biography & Autobiography categories.
A head server at a renowned NYC restaurant dishes out stories and trade secrets from the world of fine dining in this behind-the-scenes memoir. While recent college grad Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the legendary four-star restaurant Per Se, the culinary creation of master chef Thomas Keller. Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. Along the way, she provides insider dining tips, such as: Never ask your waiter what else he or she does. Never send something back after eating most of it. Never make gagging noises when hearing the specials—someone else at the table might like to order one.
From Products To Services
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Author : Laurie Young
language : en
Publisher: John Wiley & Sons
Release Date : 2008-08-06
From Products To Services written by Laurie Young and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-06 with Business & Economics categories.
During the last thirty years, a wide range of product companies throughout the Western economies have considered moving into or setting up service businesses. Some have rejected the idea after careful consideration, some have wandered into competitive services without any real idea of what is involved and others have deliberately executed a carefully considered strategic manoeuvre. Included in this debate are some of the most famous business names in the western world: Unisys, Ericsson, Michelin, Nokia and HP. For IBM it was Lou Gerstener’s ‘big bet’; at GE it was one of former CEO Jack Welch’s ‘four major strategies’ and, at General Motors, the financial services arm was its most profitable business for many years. Yet very little has been published on this profound transition. As a result, myths and idiocies abound. Some routinely claim that the ‘evolution from products through services to solutions’ is inevitable. Others think that manufacturing is being outsourced to China and India while American or European teenagers face a career in hamburger stalls. The truth is much more fascinating. To succeed in a service business, most functions of a product company need to change. Operations, management, recruitment, finance, sales, new product development and marketing must all be adjusted. So the move into service therefore involves huge risk caused by disruptive and radical change. What has pushed realistic business people in such widely different industrial sectors to take so large a risk? Does their experience contain lessons or warnings for others? Is the trend likely to continue and affect other parts of the world as their economies develop? Will India, China or other developing economies need to learn how to export service once their manufacturing industries mature? Written by a successful businessman who has been at the heart of these changes in several companies and, with case studies from companies like IBM, Unilever, BT, Michelin, Ericsson and Nokia, this book explores the experience of those who have made the transition; and some who have resisted it. It covers in depth subjects such as: strategic focus, change management, service operations, branding a service business, service sales and service marketing. It is the first major work on this subject. "This book is a ‘must read’ for those considering the plunge into service growth and innovation. Even those companies that have already taken the plunge will gain fresh perspective" —Jim Spohrer, Director, IBM Almaden Research Centre, USA "Laurie Young details in very practical ways the reasons and methodologies for change ... I would recommend this book to every one of my customers." —Douglas Morse, Managing Principal for the Services Transformation and Innovation Group LLC "I am thrilled with the publication of this much needed book. In my work with businesses around the globe, I find that grappling with the challenge of transforming a company from products to services is a compelling priority for increasing numbers of firms." —Stephen W. Brown, PhD, Carson Chair, Professor and Executive Director, Center for Services Leadership, W. P. Carey School of Business, Arizona State University
Internal Revenue Service Data Book
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Author :
language : en
Publisher:
Release Date :
Internal Revenue Service Data Book written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with Tax administration and procedure categories.
The Service Catalog Step By Step Guide How To Kit Includes Instant Access To All Innovative Templates Documents And Examples To Apply Immediately
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Author : Ivanka Menken
language : en
Publisher: Tebbo
Release Date : 2013-01
The Service Catalog Step By Step Guide How To Kit Includes Instant Access To All Innovative Templates Documents And Examples To Apply Immediately written by Ivanka Menken and has been published by Tebbo this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01 with Computers categories.
Thoroughly explains the Service Catalog process...and has all the forms and instructions needed for a successful Service Catalog. - Your Step-by-Step Guide to creating a Service Catalog. Best Practices for implementations and check-ups. - Free Updates and downloads of all forms and documents included. Key Book Benefits: Delivers authoritative, field-tested best practices for working with Service Catalogs. Covers the full lifecycle, from planning, design, and deployment. Includes access to download of complete set of documents as discussed in the book, and more. The instantly downloadable documents are editable and can be used straight away . Comes with job aids, utilities, and full downloads of all documents. Drive Better Productivity and Increase Success with this book Starting Now. Discover Real-World Best Practices-Without Paying Expensive Consultants You're investing in Service Catalogs for one reason: to drive major performance improvements across your entire organization. Service Catalog Best Practices will help you do just that. Drawing on their experience with dozens of deployments, The Art of Service offers expert guidance on every aspect of Service Catalog deployment, with results-focused best practices for every area of the organization touched by the Service catalog, including sales, marketing, customer service, finance, legal, and IT. This is information you'd otherwise have to pay a consultant top dollars to get...information you won't find in any other book! The Art of Service walks you through developing a comprehensive and effective implementation strategy, followed by tactics and specifics to overcome every challenge you face, including internal politics. Through this book and its companion Web site, The Art of Service provides presentations, questionnaires, step-by-step guides, and extensive resources-all part of the Content on Demand system that gives your organization maximum results from Service Catalogs. - Achieve higher end-customer satisfaction and dramatic productivity gains - Use the Art of Service Maturity Model to assess readiness, fill gaps, and gain early, deep user adoption - Overcome "people, product, and process" pitfalls that can limit the value of your Service Catalogs - Learn which procedures, processes and documentation are right for your implementation - This book's start-to-finish roadmap for success can be used by companies of all sizes in all industries for executives, team leaders, implementation team members, developers, and users throughout the business. From Overwhelmed to Empowered - Changing the way you find Answers - This book includes access to The Art of Service's on-demand digital library to Search, Download, Learn, Edit and Use direct applicable documents for technology and business professionals, eliminating spending money and time on self-development. Every day, many large enterprises run hundreds of projects using The Art of Service Documentation. For these companies, The Art of Service is ideal for their custom project development, quality assurance, IT Service Management implementation, virtual training, or documentation. The Art of Service Content-on-Demand is unique. With The Art of Service, users get the documents and the knowledge they need and IT managers get complete visibility and management control over project deployments. Get Your Access Today.
Rules And Regulations
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Author : United States. Federal Communications Commission
language : en
Publisher:
Release Date : 1959
Rules And Regulations written by United States. Federal Communications Commission and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1959 with Telecommunication categories.
Japanese Telecommunications
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Author : Ruth Taplin
language : en
Publisher: Routledge
Release Date : 2006-02-01
Japanese Telecommunications written by Ruth Taplin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-01 with Social Science categories.
Presenting a comprehensive survey of the telecommunications industry in Japan, Taplin and Wakui cover the different sectors of the industry – including mobile, broadband and satellite, whilst considering key questions such as the structure and economics of the industry, government policy, and international relations issues connected to the industry. The volume brings together unique analysis by renowned experts in the telecommunications field. One major overall problem is that, unlike many other industries, Japan has lagged behind other countries in telecommunications. Japanese Telecommunications considers why this should be so, showing how far this is attributable to an unmodernized industry structure, and assessing the measures being taken to address the problem. After over a decade of struggle, Japan has recorded rapid uptake of broadband, and Japanese advanced mobile services have become increasingly successful on a global scale. Japan has also undergone regulatory reform, and competition policy is now given top priority by government. Taplin and Wakui examine the most recent developments and provide signposts for the future.
Accountability In Higher Education
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Author : Bjorn Stensaker
language : en
Publisher: Routledge
Release Date : 2010-09-13
Accountability In Higher Education written by Bjorn Stensaker and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-13 with Education categories.
The latest volume in the Routledge International Studies in Higher Education series, Accountability in Higher Education takes an in-depth look at accountability initiatives around the world. Various evaluations, reporting schemes, and indicator systems have been initiated both to inform the public about higher education performance and to help transform universities and colleges and improve their functioning. This edited collection provides a comparative analysis of the promises, perils and paradoxes of accountability, and the potential effect on power structures and higher education autonomy, trust and the legitimacy of the sector. Part I describes how accountability is perceived and understood in different regions of the world, identifies some of the most common elements in established accountability initiatives, especially related to quality assurance, and provides direction for possible future development. Part II focuses on responses to new demands for accountability at institutional, national and international levels, and provides practical guidance for handling accountability going forward, emphasizing the dynamic relationship between international development, government strategies and organizational change. This volume is a must-have resource for HE managers, administrators, policy makers, researchers, HE graduate students and those interested or involved with HE accountability practices.
Survey Of Current Business
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Author :
language : en
Publisher:
Release Date : 1947
Survey Of Current Business written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1947 with Commercial statistics categories.
Appendix To The Assembly Journal
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Author : Wisconsin
language : en
Publisher:
Release Date : 1880
Appendix To The Assembly Journal written by Wisconsin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1880 with Wisconsin categories.
Fcc Record
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Author : United States. Federal Communications Commission
language : en
Publisher:
Release Date : 1991
Fcc Record written by United States. Federal Communications Commission and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Telecommunication categories.