Service Quality Of Five Star Hotels In Bangladesh
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Service Quality Of Five Star Hotels In Bangladesh
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Author : Md. Nur-E-Alam Siddique
language : en
Publisher:
Release Date : 2015
Service Quality Of Five Star Hotels In Bangladesh written by Md. Nur-E-Alam Siddique and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.
Although the importance of service quality and service quality measurement have been recognized, there are limited researches that have addressed the structure and antecedents of the concept for the hotel industry in Bangladesh. The clarification of the dimensions of service quality is inevitable for the managers in the hotel industry as these identify the bundles of service attributes consumers find important. Therefore, this study aims to measure the service quality from the customers' perspective of five star hotels in Bangladesh based on the SERVQUAL model. Three five star hotels (Ruposhi Bangla Hotel, Pan Pacific Sonargaon Hotel, and Radison Water Garden Hotel) out of four were selected for the purpose of the study. The study is based on the primary data collected from the respondents with the help of a self-administered questionnaire to measure the perception of service quality characteristics of the five star hotels. Data analysis has been done using SPSS software and a factor analysis has been conducted to measure the differences among the factors affecting service quality perceptions. To measure the service quality gap, five dimensions related to hotel industry were identified. The analysis shows that the service quality of the five star hotels is highly dependent on the physical appearance, interior decoration, food quality, behavior of the employees, security system, and customized services given to individual customers.
Customer Perceptions Of Hotel Restaurants Service Quality And Customer Loyalty Of Four And Five Star Hotels In Jordan
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Author :
language : en
Publisher:
Release Date : 2015
Customer Perceptions Of Hotel Restaurants Service Quality And Customer Loyalty Of Four And Five Star Hotels In Jordan written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.
Tourism Policy And Planning In Bangladesh
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Author : Muhammad Shoeb-Ur- Rahman
language : en
Publisher: Springer Nature
Release Date : 2020-11-17
Tourism Policy And Planning In Bangladesh written by Muhammad Shoeb-Ur- Rahman and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-17 with Business & Economics categories.
This book accounts that Bangladesh is a potential destination in South Asia exhibiting a steady growth in its economy along with socio-cultural developments. With a population of over 170 million, the country possesses significant possibilities in (domestic) tourism. This book explicates that increasing number of upper social classes along with their affordability to spend on tourism and leisure activities has recalled attention for the development of this emerging industry. This book comprehensively examines the overall tourism and hospitality contexts in Bangladesh under the lens of current policy and administrative frameworks. In so doing, the contribution of tourism and hospitality industry has been highlighted in the economy of Bangladesh as a means to creating employment opportunities. Further, the book addresses that contributions remain uneven and distributed improperly and to date the tourism industry has not been offered the desired attention in supporting examples in this regard. Nonetheless, tourism and hospitality education and research have been intensifying in recent years across numerous higher academic institutions (e.g. public and private universities) in Bangladesh. This book explores critically the requirement of supportive roles of key tourism and hospitality stakeholders both from public and private domains. Ultimately, the book signifies collaborative and continuous efforts are imperative that partake both the practitioners and the academia in the development and execution of inclusive and functional tourism policy and planning in Bangladesh.
Tourism Products And Services In Bangladesh
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Author : Azizul Hassan
language : en
Publisher: Springer Nature
Release Date : 2021-03-16
Tourism Products And Services In Bangladesh written by Azizul Hassan and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-16 with Business & Economics categories.
This book provides the latest research in the application of innovative technology to the tourism industry in Bangladesh, covering the perspectives, theories, issues, complexities, as well as opportunities and the challenges present. This book provides a blend of comprehensive and cross disciplinary as well as international insights from contributors to cover the various technologies in tourism. This book focuses on the importance of technologies in tourism, specifically the application and practice of such technologies including the relevant niches in tourism. This book also comprehensively highlights technologies that are impacting the tourism industry in Asia as well as reveals the specific constraints. The contents of this book deal with distinct topics such as mobile computing, new product designs, innovative technology usages in tourism promotion, technology-driven sustainable tourism development, location-based apps, mobility, accessibility and so on. This book is a significant contribution towards the very limited knowledge and under published area of tourism in Bangladesh. This book is designed to accommodate readers that from both both qualitative and quantitative research theory and practices. This book identifies specific examples of the existing tourism products and services in order to better promote and boost the tourism industry by suggesting tourism products and services available in Bangladesh. This book addresses a number of key issues and solutions by examining the products and services and the need for improved tourism marketing and development in Bangladesh as the central themes.
Service Quality Of Luxury Hotels In China
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Author : Maurits de Beer
language : en
Publisher:
Release Date : 2006
Service Quality Of Luxury Hotels In China written by Maurits de Beer and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with categories.
Globalization And Development Volume Ii
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Author : Shigeru Thomas Otsubo
language : en
Publisher: Routledge
Release Date : 2015-10-05
Globalization And Development Volume Ii written by Shigeru Thomas Otsubo and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-05 with Political Science categories.
Globalization and Development is a "cross-national study" on the "interstate dispersion" of the impacts (on growth, inequality and poverty) that international economic integration provides to the economies of the developing countries. In order to present the "Leading Issues in Development with Globalization" in a balanced manner, to identify differences and commonalities among "Country Experiences" in development with globalization, and to introduce diversified development paradigms with forward-looking discussions "In Search of a New Development Paradigm" for the post-MDGs era, this publication consists of three volumes and four main parts. Volume II (Part III) presents the country case studies of Bhutan, China, Indonesia, Japan, Thailand, Vietnam, and Ghana, with their respective experiences of development under globalization. An additional chapter that describes the overall African experience under globalization is included, reflecting the recent emergence of Africa as the global target of investment. This book intends to serve as a unique and comprehensive guide for those in the international development community on the subjects of diversified development paradigms/paths under globalization and other challenges in the post-MDGs era.
Artificial Intelligence Ai And Finance
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Author : Bahaaeddin A. M. Alareeni
language : en
Publisher: Springer Nature
Release Date : 2023-08-26
Artificial Intelligence Ai And Finance written by Bahaaeddin A. M. Alareeni and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-26 with Technology & Engineering categories.
Artificial intelligence (AI) has the potential to significantly improve efficiency, reduce costs, and increase the speed and accuracy of financial decision-making, making it an increasingly important tool for financial professionals. One way that AI can improve efficiency in finance is by automating tasks and processes that are time-consuming and repetitive for humans. For example, AI algorithms can be used to analyze and process large amounts of data, such as financial statements and market data, in a fraction of the time that it would take a human to do so. This can allow financial professionals to focus on higher-value tasks, such as interpreting data and making strategic decisions, rather than being bogged down by mundane tasks. AI can also reduce costs in finance by increasing automation and eliminating the need for certain tasks to be performed manually. This can result in cost savings for financial institutions, which can then be passed on to customers in the form of lower fees or better services. AI can be used to identify unusual patterns of activity that may indicate fraudulent behavior. This can help financial institutions reduce losses from fraud and improve customer security. AI-powered chatbots and virtual assistants can help financial institutions provide faster, more efficient customer service, particularly when it comes to answering common questions and handling routine tasks. Some financial institutions are using AI to analyze market data and make trades in real-time. AI-powered trading algorithms can potentially make faster and more accurate trading decisions than humans. In terms of speed and accuracy, AI algorithms can analyze data and make decisions much faster than humans, and can do so with a high degree of accuracy. This can be particularly useful in fast-moving financial markets, where quick and accurate decision-making can be the difference between success and failure. This book highlights how AI in finance can improve efficiency, reduce costs, and increase the speed and accuracy of financial decision-making. Moreover, the book also focuses on how to ensure the responsible and ethical use of AI in finance. This book is a valuable resource for students, scholars, academicians, researchers, professionals, executives, government agencies, and policymakers interested in exploring the role of artificial intelligence (AI) in finance. Its goal is to provide a comprehensive overview of the latest research and knowledge in this area, and to stimulate further inquiry and exploration.
Bangladesh
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Author : Mikey Leung
language : en
Publisher: Bradt Travel Guides
Release Date : 2012
Bangladesh written by Mikey Leung and has been published by Bradt Travel Guides this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Travel categories.
This updated guidebook, with a focus on responsible tourism, offers greater coverage than any other to the Chittagong Hill Tracts where 13 different ethnic groups live, and to the world's largest mangrove forest at the Sundarbans. Personal insights and anecdotes guide trailblazing travellers to those aspects of the country that are almost unknown to visitors - dolphin and whale watching, winter bird-watching in the northern wetlands and golden Bengal's silk and archaeological highlights.
The Framework For Resilient Industry
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Author : Narinder Kumar
language : en
Publisher: Emerald Group Publishing
Release Date : 2024-03-26
The Framework For Resilient Industry written by Narinder Kumar and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-26 with Business & Economics categories.
The Framework for Resilient Industry examines the historical background, current status, and future opportunities and challenges of the Indian industry, delving into region-specific issues such as micro, small, and medium enterprises (MSMEs), economic policy, risk management and sustainable industries.
Service Quality And Customer Satisfaction In The Hotel Industry
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Author : Nur Asyura Muhamad
language : en
Publisher:
Release Date : 2010
Service Quality And Customer Satisfaction In The Hotel Industry written by Nur Asyura Muhamad and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Consumer satisfaction categories.
