Special Issue On Service Systems Management And Engineering

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Service Systems Management And Engineering

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Author : Ching M. Chang
language : en
Publisher: John Wiley & Sons
Release Date : 2018-01-05

Service Systems Management And Engineering written by Ching M. Chang and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-05 with Technology & Engineering categories.

The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.

Best Practices And New Perspectives In Service Science And Management

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Author : Ordóñez de Pablos, Patricia
language : en
Publisher: IGI Global
Release Date : 2013-04-30

Best Practices And New Perspectives In Service Science And Management written by Ordóñez de Pablos, Patricia and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-30 with Business & Economics categories.

Within global commerce, services and management play a vital role in the economy. Service systems are necessary for organizations, and a multi-disciplinary approach is ideal to establish full understanding of these systems. Best Practices and New Perspectives in Service Science and Management provides original research on all aspects of service science, service management, service engineering, and its supporting technology in order to administer cutting-edge knowledge to encourage the improvement of services. This book is essential for researchers and practitioners in the fields of computer science, software management, and engineering.

Handbook Of Service Science Volume Ii

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Author : Paul P. Maglio
language : en
Publisher: Springer
Release Date : 2018-10-16

Handbook Of Service Science Volume Ii written by Paul P. Maglio and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-16 with Business & Economics categories.

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitablefor a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

The Sage Handbook Of Service Dominant Logic

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Author : Stephen L. Vargo
language : en
Publisher: SAGE
Release Date : 2018-10-08

The Sage Handbook Of Service Dominant Logic written by Stephen L. Vargo and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-08 with Business & Economics categories.

Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Advanced Methods And Technologies For Agent And Multi Agent Systems

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Author : D. Barbucha
language : en
Publisher: IOS Press
Release Date : 2013-05-14

Advanced Methods And Technologies For Agent And Multi Agent Systems written by D. Barbucha and has been published by IOS Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-14 with Computers categories.

The field of agent and multi-agent systems is concerned with the development and evaluation of sophisticated, AI-based, problem solving and control architectures for both single and multi-agent systems. This book presents the proceedings of the 7th KES Conference on Agent and Multi-agent Systems – Technologies and Applications (KES-AMSTA 2013), held in Hue City, Vietnam, in May 2013. The KES-AMSTA 2013 conference provides an internationally respected forum for scientific research in the technologies and applications of agent and multi-agent systems. In all, 44 papers were selected for oral presentation and publication in this volume. Special attention is paid to the feature topics of intelligent technologies and applications in the area of e-health, social networking, self-organizing systems, economics and trust management. Other topics covered include: agent oriented software engineering; beliefs engineering; desires and intentions representation; agent cooperation, coordination, negotiation, organization and communication; distributed problem-solving; specification of agent communication languages; formalization of ontologies; and conversational agents. The book highlights new trends and challenges in agent and multi-agent research, and will be of interest to the research community working in the fields of artificial intelligence, collective computational intelligence, robotics, dialogue systems and, in particular, agent and multi-agent systems, technologies and applications.

The Science Of Service Systems

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Author : Haluk Demirkan
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-04-20

The Science Of Service Systems written by Haluk Demirkan and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-20 with Computers categories.

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

The Future Of Design Methodology

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Author : Herbert Birkhofer
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-04-13

The Future Of Design Methodology written by Herbert Birkhofer and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-13 with Technology & Engineering categories.

The Future of Design Methodology gives a holistic overview of perspectives for design methodology, addresses trends for developing a powerful methodical support for design practice and provides a starting point for future design research. The chapters are written by leading scientists from around the world, who have great expertise in design methodology, as well as the farsightedness needed to develop design methodology further. The Future of Design Methodology is a detailed contribution to consolidated design methodology and design research. Instead of articulating the views of one scientist, it provides a comprehensive collection of perspectives and visions. The editor highlights the substantial deficiencies and problems of the current design methodology and summarizes the authors’ findings to draw future-oriented conclusions. The comprehensive overview of the status of design methodology given in The Future of Design Methodology will help enhance the individual scientific development of junior researchers, while the authoritative perspectives on future design methodology will challenge the views of experts. It is suitable for readers working in a wide range of design fields, such as design methodology, engineering design and industrial design.

Reference Data For Engineers

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Author : Mac E. Van Valkenburg
language : en
Publisher: Newnes
Release Date : 2001-09-26

Reference Data For Engineers written by Mac E. Van Valkenburg and has been published by Newnes this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-09-26 with Technology & Engineering categories.

This standard handbook for engineers covers the fundamentals, theory and applications of radio, electronics, computers, and communications equipment. It provides information on essential, need-to-know topics without heavy emphasis on complicated mathematics. It is a "must-have" for every engineer who requires electrical, electronics, and communications data. Featured in this updated version is coverage on intellectual property and patents, probability and design, antennas, power electronics, rectifiers, power supplies, and properties of materials. Useful information on units, constants and conversion factors, active filter design, antennas, integrated circuits, surface acoustic wave design, and digital signal processing is also included. This work also offers new knowledge in the fields of satellite technology, space communication, microwave science, telecommunication, global positioning systems, frequency data, and radar.

Information Systems And New Applications In The Service Sector Models And Methods

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Author : Wang, John
language : en
Publisher: IGI Global
Release Date : 2010-11-30

Information Systems And New Applications In The Service Sector Models And Methods written by Wang, John and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-30 with Business & Economics categories.

"This book examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems"--Provided by publisher.

Manufacturing Systems And Technologies For The New Frontier

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Author : Mamoru Mitsuishi
language : en
Publisher: Springer Science & Business Media
Release Date : 2008-05-14

Manufacturing Systems And Technologies For The New Frontier written by Mamoru Mitsuishi and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-05-14 with Technology & Engineering categories.

Collected here are 112 papers concerned with all manner of new directions in manufacturing systems given at the 41st CIRP Conference on Manufacturing Systems. The high-quality material presented in this volume includes reports of work from both scientific and engineering standpoints and several invited and keynote papers addressing the current cutting edge and likely future trends in manufacturing systems. The book’s subjects include: (1) new trends in manufacturing systems design: sustainable design, ubiquitous manufacturing, emergent synthesis, service engineering, value creation, cost engineering, human and social aspects of manufacturing, etc.; (2) new applications for manufacturing systems – medical, life-science, optics, NEMS, etc.; (3) intelligent use of advanced methods and new materials – new manufacturing process technologies, high-hardness materials, bio-medical materials, etc.; (4) integration and control for new machines – compound machine tools, rapid prototyping, printing process integration, etc.