Strategies For Making Effective Calls
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Strategies For Making Effective Calls
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Author : Minh Wedel
language : en
Publisher:
Release Date : 2021-03-08
Strategies For Making Effective Calls written by Minh Wedel and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-08 with categories.
Most customer service communication happens over the phone. It's both more immediate and more personal than email exchanges, and results typically come faster. Many of these phone calls aren't particularly pleasant to start out with. Customers are coming to you confused and needing information or even breathing fire on the other end of the call. The burden is placed on the customer service representative to turn a generally unpleasant experience into a decidedly pleasant one, especially if they want to keep the customer happy. So how can you make customers happy through the phone call, no matter what they're calling for? With this book, it is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
Tips For Making Effective Calls
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Author : Lisbeth Tennett
language : en
Publisher:
Release Date : 2021-03-08
Tips For Making Effective Calls written by Lisbeth Tennett and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-08 with categories.
Most customer service communication happens over the phone. It's both more immediate and more personal than email exchanges, and results typically come faster. Many of these phone calls aren't particularly pleasant to start out with. Customers are coming to you confused and needing information or even breathing fire on the other end of the call. The burden is placed on the customer service representative to turn a generally unpleasant experience into a decidedly pleasant one, especially if they want to keep the customer happy. So how can you make customers happy through the phone call, no matter what they're calling for? With this book, it is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
Call Center Management Tips
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Author : Abel Francisque
language : en
Publisher:
Release Date : 2021-06-08
Call Center Management Tips written by Abel Francisque and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-08 with categories.
Managing call centers today involves much more than scheduling agents to staff the phone lines. Working as a call center agent is a stressful endeavor, and it's up to you as a manager to cultivate a positive working atmosphere, foster a sense of ownership, motivate your team to succeed, and most importantly, stay informed on the contact center best practices. This book provides practical, hands-on advice on a wide variety of topics essential to effective call center management, including: RECRUITING AND HIRING: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates. TRAINING: How to develop an effective new-hire training course that prepares reps to successfully take calls starting their first day on the floor. MANAGEMENT: Creating a world-class culture to motivate and retain your staff. Analyzing and understanding call center statistics. CALL CENTER OPERATIONS: Handle the day-to-day activities of a call center and manage the business without constantly fighting fires. OUTSOURCING: For outsource Providers, tips on how to make your client satisfied and give you more business. For those who Outsource, tips on how to get behind the scenes and truly understand the level of service being provided to your customers.
Effective Call Center Soft Skills
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Author :
language : en
Publisher: Excel Books India
Release Date :
Effective Call Center Soft Skills written by and has been published by Excel Books India this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
How To Place The Successful Sales And Prospecting Call Revised Edition
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Author : Art Sobczak
language : en
Publisher:
Release Date : 2016-01-01
How To Place The Successful Sales And Prospecting Call Revised Edition written by Art Sobczak and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-01 with categories.
The 7 Steps Of An Effective Sales Call
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Author : Rajul Chaturvedi
language : en
Publisher: Partridge Publishing
Release Date : 2017-06-16
The 7 Steps Of An Effective Sales Call written by Rajul Chaturvedi and has been published by Partridge Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-16 with Business & Economics categories.
If youre looking for a sales book by a management guru, then keep on searching. But if you want proven strategies from a humble, simple salesperson who worked his way up the ranks, then youve struck gold. Rajul Chaturvedi, a veteran salesman who has worked at some of the worlds most respected companies, including Gillette, Duracell, Henkel, and United Biscuit, walks you through the seven key components of sales calls: planning and preparation, observation, introduction, opening the call, presentation, objection handling, and closing the call. Drawing on his own experiences from thousands of sales calls, he shares simple steps to achieve success, including calling when you say you will, sticking to deadlines, and following a routine. He also outlines how salespeople are often the biggest barrier to their own success. Every word and action you take during a sales call leads to reactions and objections, and its imperative to take a structured, layered approach so you can maintain control over conversations and steer clear of problem areas. Boost your confidence and generate results with the lessons in The Seven Steps of an Effective Sales Call.
Well Said
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Author : Darlene Price
language : en
Publisher: AMACOM
Release Date : 2012-08-13
Well Said written by Darlene Price and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-13 with Business & Economics categories.
Whether you’re making a formal presentation, wooing a client, closing a sale, or proposing an idea, persuasive communication is essential. Based on the same concepts that guide the author’s award-winning training and consulting company, Well Said! teaches business professionals to put themselves in their audience’s shoes and tailor their messages to the needs of decision makers. Darlene Price reveals the simple but powerful techniques you can use to prioritize, organize, and economize your words so that your communication wins the day. Complete with real-life examples illustrating the concepts in action, this handy guide shows how to: use the words and phrases that get people to listen, capture and hold an audience’s attention, gain instant credibility with decision makers, optimize body language, handle QA with finesse, make connections, shine with or without PowerPoint, perfect the elevator pitch. You don’t have to be a motivational speaker to get through to others. By placing words carefully and with confidence, you’ll captivate your audience and make big things happen in your career.
Effective Telephone Fundraising
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Author : Stephen F. Schatz
language : en
Publisher: John Wiley & Sons
Release Date : 2010-03-09
Effective Telephone Fundraising written by Stephen F. Schatz and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-03-09 with Business & Economics categories.
An authoritative guide to boosting your nonprofit's bottom line through effective telephone fundraising Presenting a detailed structure for writing effective telephone call "scripts", Effective Telephone Fundraising explains the necessary and effective components of an effective call from beginning to end, and provides helpful hints, detailed examples, phrases to employ, phraseology to avoid, and a "road map/chart" for structuring effective call scripts. This how-to manual examines in detail the various stages of an effective telephone call from identifying the prospect and introducing yourself; getting through screens and talking to the decision maker; developing rapport and a creating two-way conversation; explaining the purpose of your call; making a proposal to the prospect;the process of negotiation and effective closing strategies; results of the negotiation;and ending the call. Examines in detail a systematic way of dealing with objections Deflection/decision deferral strategies, along with psychological motivators for giving over the telephone Reveals how to assess the giving potential of prospects Includes sample scripts or call outlines Effective lines that could immediately be incorporated into existing telephone fundraising strategies to improve results A complete, start-to-finish guide for successful telephone fundraising, Effective Telephone Fundraising helps you structure effective call scripts for your nonprofit's best advantage.
The Basics Of Telemarketing Cold Calls
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Author : Hayden Glymph
language : en
Publisher:
Release Date : 2021-08-09
The Basics Of Telemarketing Cold Calls written by Hayden Glymph and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-09 with categories.
Telemarketing is different from telesales. The latter is about trying to open and close business over the phone. Telemarketing, on the other hand, is all about trying to create opportunities. It can be used for market research (polling the opinion of decision makers) or it can be used simply to collect accurate information to employ other marketing techniques (such as finding out the decision maker's name and e-mail address in order to target e-mail marketing). This book will guide you through the ins and outs of overcoming your fear of telemarketing and cold calling, and help you to design your own professional sounding scripts. It covers off how to respond to certain situations and especially how to deal with belligerent gatekeepers and provides you with several proven scripts and lines you can use or adapt for your own uses. Anyone considering entering the telemarketing profession, or any sales people tasked with regular cold call prospecting to create their own leads and opportunities should get hold of a copy of this book.
Essential Selling Skills
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Author : Sorin Dumitrascu
language : en
Publisher:
Release Date : 2017-02-15
Essential Selling Skills written by Sorin Dumitrascu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-15 with categories.
Making professional propositions is an ability that's common to most successful entrepreneurs and bubooksinesspeople - and this is what cold calling is all about. A cold call is the first call you make to a prospective customer. The customer isn't expecting your call, so no preliminary work has yet been done. It's through cold calling that businesspeople open new doors and generate leads for sales.Although making cold calls may be daunting initially, it's only by doing it that you'll generate new sales leads for your business.Learning the art of making effective cold calls will also add to your career prospects, enhancing your sales successes no matter which market and business arena you move into.This book focuses on several skills you should have when making effective cold calls that lead to appointments and new business: * assess your cold call script and find ways to improve it, * identify key times to call prospects, * deal with gatekeepers effectively, and * overcome common objections that prospects may raise during a cold call.As you practice and hone your cold-calling skills, your confidence will grow. You'll handle potential rejections better and you'll experience fewer of them. And as a result, you'll be better positioned to generate sales.You may be a master of the sales pitch and your persuasive abilities may be without fault. But if the person you're talking to doesn't need what you're offering, you're just wasting time. That's why it's important to evaluate prospects before you contact them. What you want to avoid is calling everyone on a long contact list in the hope that you'll reach someone who's interested.You need to qualify sales prospects or leads. This means determining who's likely to purchase the product or service you're selling.It's these people you want to focus your sales efforts on.You need to find out their requirements so you have appropriate solutions to offer. When you take this kind of approach, it increases your chances of making a sale.In this book, you'll learn what initial planning and research you should perform to qualify a prospect. You'll learn why it's important to conduct a qualification meeting and how to do this effectively. Finally, you'll learn how best to develop a lead you've qualified into a sales opportunity.In sales, there's no point in doing your preparation, contacting a prospect, and delivering a first-class presentation unless you get the result you're after - to close the sale. But to seal the deal, you should use specific strategies that can help you succeed in the final stages.For example, you'll need to leverage your value proposition in a way that convinces prospects to take action.You'll need to time your closing properly. To do this, you'll need to recognize certain signals that the prospect is ready to buy.And you'll have to use an appropriate closing technique, given the situation. In this book, you'll learn essential principles for closing a sale: * how to develop a strong and effective value proposition, * how to recognize when a prospect is ready to close based on the signs the prospect gives you, * how to deal with sales objections appropriately, * which key strategies you can use to close a sale, and * how to follow up with the customer after the sale is complete.By learning and applying these principles, you'll improve your selling skills and enhance your reputation in the minds of your customers.