Study Of Impact Of Quality Management Practices In Services Companies
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Study Of Impact Of Quality Management Practices In Services Companies
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Author : Tohid Kachwala
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2011-04
Study Of Impact Of Quality Management Practices In Services Companies written by Tohid Kachwala and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04 with categories.
The Research Book focuses on developing two models viz: SQM (Service Quality Management) & TQM (Total Quality Management). Based on Primary & Secondry research a set of factors have been identified for both the models & an instrument has been developed for two Service Sectors viz: (i) Management Education Institutes & (ii) Hotels. Two different & unrelated service industries are taken up to highlight how service quality factors are similar in different Services. The Study highlights the importance of quantifying service quality. It identifies the important & dominant factors in Quality management practices in Service Industries both from Customer's perspective (SQM) & Service provider's perspective (TQM). The Model will help in the management decision making process by identifying areas of concern for successful implementation of Quality management practices. The research work can be used as a reference guide by the Service industries aspiring to implement Quality practices within the constraints of our environment / society. The study can form a base for academicians & researchers for further advanced studies in Service Industries.
Quality Management Practices And Their Impact On Organization Performance
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Author : Sahar F. Abu- Jarour
language : en
Publisher:
Release Date : 2016
Quality Management Practices And Their Impact On Organization Performance written by Sahar F. Abu- Jarour and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
Organization performance is affected by quality management practices. The objective of this research was to investigate the impact of application of TQM system on organizational performance. This research has been applied on a random sample of workers in service companies. The performance of organization was measured through increasing customers' satisfaction, human resources, and organizational management. The results of this research improved that the application of TQM system in service organizations is taken seriously in different organizations. The hypothesis testing of this research indicated that the application of TQM would improve organizational performance in the fields of this research.
The Definitive Study Of The Best International Quality Management Practices
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Author :
language : en
Publisher:
Release Date : 1991
The Definitive Study Of The Best International Quality Management Practices written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Total quality management categories.
The Practice Of Quality Management
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Author : Phillip J. Lederer
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-06-29
The Practice Of Quality Management written by Phillip J. Lederer and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-29 with Business & Economics categories.
The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with quality. The chapters on `Understanding TQM' suggest that it is possible to develop and test theories of quality. The chapters on `Performance' demonstrate that studies of the operational and financial effect of quality can yield positive results. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process. The chapters on `Organizations' present evidence on how quality programs affect human resource management, and organizational structure. Finally, the chapters on `Using TQM' present several studies of applications of quality management.
The Tqm Journal 23
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Author : Lars Witell
language : en
Publisher:
Release Date : 2011
The Tqm Journal 23 written by Lars Witell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Electronic books categories.
This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."
An Investigation Of Quality Management Practices In Medium To Large Size Companies
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Author : Jayant Vasant Saraph
language : en
Publisher:
Release Date : 1987
An Investigation Of Quality Management Practices In Medium To Large Size Companies written by Jayant Vasant Saraph and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with categories.
Action Based Quality Management
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Author : Marta Peris-Ortiz
language : en
Publisher: Springer
Release Date : 2014-06-13
Action Based Quality Management written by Marta Peris-Ortiz and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-13 with Business & Economics categories.
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Management Practices
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Author : United States. General Accounting Office
language : en
Publisher:
Release Date : 1991
Management Practices written by United States. General Accounting Office and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Corporations, American categories.
Quality Management Practices In Msme Sectors
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Author : Rajiv Kumar Sharma
language : en
Publisher: Springer Nature
Release Date : 2020-11-21
Quality Management Practices In Msme Sectors written by Rajiv Kumar Sharma and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-21 with Technology & Engineering categories.
The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing.
Management Practices
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Author :
language : en
Publisher:
Release Date : 1991
Management Practices written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Industrial management categories.