Summary Analysis Of Effortless
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The Effortless Experience
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Author : Matthew Dixon
language : en
Publisher: Penguin
Release Date : 2013-09-12
The Effortless Experience written by Matthew Dixon and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-12 with Business & Economics categories.
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Effortless
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Author : Greg McKeown
language : en
Publisher: Crown Currency
Release Date : 2021-04-27
Effortless written by Greg McKeown and has been published by Crown Currency this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-27 with Business & Economics categories.
NEW YORK TIMES BESTSELLER • A Times (UK) Best Book of the Year • From the author of the million-copy-selling Essentialism comes an empowering guide to achieving your goals. It all starts with a simple principle: Not everything has to be so hard. “In a world beset by burnout, Greg McKeown’s work is essential.”—Daniel H. Pink, author of When, Drive, and To Sell Is Human “At a time when fear, uncertainty, and our ever-growing list of responsibilities have come to feel like much too much to handle, Effortless couldn’t be timelier, or more necessary.”—Eve Rodsky, author of Fair Play Do you ever feel like: • You’re teetering right on the edge of burnout? • You want to make a higher contribution, but lack the energy? • You’re running faster but not moving closer to your goals? • Everything is so much harder than it used to be? As high achievers, we’ve been conditioned to believe that the path to success is paved with relentless work. That if we want to overachieve, we have to overexert, overthink, and overdo. That if we aren’t perpetually exhausted, we’re not doing enough. But lately, working hard is more exhausting than ever. And the more depleted we get, the more effort it takes to make progress. Stuck in an endless loop of “Zoom, eat, sleep, repeat,” we’re often working twice as hard to achieve half as much. Getting ahead doesn’t have to be as hard as we make it. No matter what challenges or obstacles we face, there is a better way: instead of pushing ourselves harder, we can find an easier path. Effortless offers actionable advice for making the most essential activities the easiest ones, so you can achieve the results you want, without burning out. Effortless teaches you how to: • Turn tedious tasks into enjoyable rituals • Prevent frustration by solving problems before they arise • Set a sustainable pace instead of powering through • Make one-time choices that eliminate many future decisions • Simplify your processes by removing unnecessary steps • Make relationships easier to maintain and manage • And much more The effortless way isn't the lazy way. It's the smart way. It may even be the only way. Not every hard thing in life can be made easy. But we can make it easier to do more of what matters most.
Summary Analysis Review Of Kate Andersen Brower S The Residence By Eureka
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Author : Eureka
language : en
Publisher: Eureka
Release Date : 2016-12-17
Summary Analysis Review Of Kate Andersen Brower S The Residence By Eureka written by Eureka and has been published by Eureka this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-17 with Biography & Autobiography categories.
Summary, Analysis & Review of Kate Andersen Brower’s The Residence by Eureka Preview: Inspired after binge-watching Downton Abbey, a British television show about the relationship between a titled family and their servants, journalist Kate Andersen Brower decided to take a close look at the upstairs-downstairs dynamic of America’s grandest home, the White House, in her book, The Residence. This companion to The Residence includes: · Summary of the book · Character Analysis · A Discussion on Themes · and much more!
A Study Guide For Langston Hughes S Tambourines To Glory
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Author : Gale, Cengage Learning
language : en
Publisher: Gale, Cengage Learning
Release Date : 2016-06-29
A Study Guide For Langston Hughes S Tambourines To Glory written by Gale, Cengage Learning and has been published by Gale, Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-29 with Literary Criticism categories.
A Study Guide for Langston Hughes's "Tambourines to Glory," excerpted from Gale's acclaimed Novels for Students. This concise study guide includes plot summary; character analysis; author biography; study questions; historical context; suggestions for further reading; and much more. For any literature project, trust Novels for Students for all of your research needs.
Summary Analysis Review Of Grant Cardone S Be Obsessed Or Be Average By Instaread
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Author : Instaread
language : en
Publisher: Instaread
Release Date : 2016-12-01
Summary Analysis Review Of Grant Cardone S Be Obsessed Or Be Average By Instaread written by Instaread and has been published by Instaread this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-01 with Study Aids categories.
Summary, Analysis & Review of Grant Cardone’s Be Obsessed or Be Average by Instaread Preview: Be Obsessed or Be Average by Grant Cardone explains how to harness an obsessive or addictive personality for success in the business world. Cardone experienced loss in his family, first economically and then when his father died, and eventually became a struggling car salesman with a drug addiction problem. When he finished a short rehabilitation program, he decided to manage his tendency toward addiction by expending his energy on self-improvement in business and his personal life. He became one of the top automotive salespeople in the country, started investing in real estate, and now owns properties worth $400 million. He attributes this to his obsession with success, which he applies to his family life as well as his business. The first step of obsession-powered success is to embrace an obsessive personality. A person’s obsession should be focused on his or her purpose. Maintaining an obsession involves “feeding the beast” by… PLEASE NOTE: This is a Summary, Analysis & Review of the book and NOT the original book. Inside this Summary, Analysis & Review of Grant Cardone’s Be Obsessed or Be Average by Instaread · Overview of the Book · Important People · Key Takeaways · Analysis of Key Takeaways About the Author With Instaread, you can get the key takeaways and analysis of a book in 15 minutes. We read every chapter, identify the key takeaways and analyze them for your convenience. Visit our website at instaread.co.
Physics Of The Human Temporality
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Author : Ihor Lubashevsky
language : en
Publisher: Springer Nature
Release Date : 2021-10-21
Physics Of The Human Temporality written by Ihor Lubashevsky and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-10-21 with Science categories.
This book presents a novel account of the human temporal dimension called the “human temporality” and develops a special mathematical formalism for describing such an object as the human mind. One of the characteristic features of the human mind is its temporal extent. For objects of physical reality, only the present exists, which may be conceived as a point-like moment in time. In the human temporality, the past retained in the memory, the imaginary future, and the present coexist and are closely intertwined and impact one another. This book focuses on one of the fragments of the human temporality called the complex present. A detailed analysis of the classical and modern concepts has enabled the authors to put forward the idea of the multi-component structure of the present. For the concept of the complex present, the authors proposed a novel account that involves a qualitative description and a special mathematical formalism. This formalism takes into account human goal-oriented behavior and uncertainty in human perception. The present book can be interesting for theoreticians, physicists dealing with modeling systems where the human factor plays a crucial role, philosophers who are interested in applying philosophical concepts to constructing mathematical models, and psychologists whose research is related to modeling mental processes.
Case Based Device Therapy For Heart Failure
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Author : Ulrika Birgersdotter-Green
language : en
Publisher: Springer Nature
Release Date : 2021-06-07
Case Based Device Therapy For Heart Failure written by Ulrika Birgersdotter-Green and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-07 with Medical categories.
This book provides a comprehensive practical guide to the plethora of devices that have been developed to support the failing heart. It features easy to follow clinically relevant guidance on mechanical devices used for improving cardiac electrical conduction and cardiac output. Chapters cover indications and implant considerations for the implantable cardioverter defibrillator and cardiac resynchronization therapy devices and hemodynamic monitoring in the intensive care unit. Case-Based Device Therapy for Heart Failure describes how to properly use a range of available devices to treat heart failure. Thanks to its multidisciplinary authorship, it is a valuable resource for practising and trainee heart failure cardiologists, electrophysiologists and cardiac surgeons.
Not Doing
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Author : Steven D'Souza
language : en
Publisher: Lid Publishing
Release Date : 2018
Not Doing written by Steven D'Souza and has been published by Lid Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with Quality of life categories.
Given today's increasing pace of change and the constant, excessive busyness that results, it's not a surprise that so many people are struggling, feeling stretched beyond their limits, overwhelmed, and exhausted, besieged by the demands of complex projects and workplaces. They are engaged in a kind of "doing" that is more effort and struggle than the kind of "doing" that comes from a place of presence, openness, and aliveness. Not only is the latter method of "doing" ineffective and unsustainable, but ultimately leads to stress, anxiety, and burnout. Not Doing: The Art of Effortless Action examines these principles and more, offering solutions for readers to achieve the optimal kind of "doing" that they long for.
Effortless Action
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Author : Edward Gilman Slingerland
language : en
Publisher: Clarendon Press
Release Date : 2003
Effortless Action written by Edward Gilman Slingerland and has been published by Clarendon Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Philosophy categories.
This book presents a systematic account of the role of the personal spiritual ideal of wu-wei--literally "no doing," but better rendered as "effortless action"--in early Chinese thought. Edward Slingerland's analysis shows that wu-wei represents the most general of a set of conceptual metaphors having to do with a state of effortless ease and unself-consciousness. This concept of effortlessness, he contends, serves as a common ideal for both Daoist and Confucian thinkers. He also argues that this concept contains within itself a conceptual tension that motivates the development of early Chinese thought: the so-called "paradox of wu-wei," or the question of how one can consciously "try not to try." Methodologically, this book represents a preliminary attempt to apply the contemporary theory of conceptual metaphor to the study of early Chinese thought. Although the focus is upon early China, both the subject matter and methodology have wider implications. The subject of wu-wei is relevant to anyone interested in later East Asian religious thought or in the so-called "virtue-ethics" tradition in the West. Moreover, the technique of conceptual metaphor analysis--along with the principle of "embodied realism" upon which it is based--provides an exciting new theoretical framework and methodological tool for the study of comparative thought, comparative religion, intellectual history, and even the humanities in general. Part of the purpose of this work is thus to help introduce scholars in the humanities and social sciences to this methodology, and provide an example of how it may be applied to a particular sub-field.
My Character Wouldn T Do That
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Author : Donna Soto-Morettini
language : en
Publisher: Bloomsbury Publishing
Release Date : 2022-02-10
My Character Wouldn T Do That written by Donna Soto-Morettini and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-10 with Performing Arts categories.
Starting from the idea that the main hindrance to a great acting performance is self-consciousness on the part of the performer, My Character Wouldn't do That examines the ways in which some of our traditional and contemporary approaches to acting put us into a 'mind space' that can encourage self-consciousness. Examining evidence from a range of contemporary cognitive sciences, the book approaches acting and actor training in an entirely different way. Based on the latest research into brain activity and human behaviour, the book covers areas that standard acting texts do (character, emotion, memory, imagination, making active choices) but reconceives each of these elements through the lens of that contemporary research. The book is the first to look closely at what contemporary research tells us about: · personality/character and how environment shapes us · how memory works and how actors can work with (rather than against) their memory in preparing for performance · why actors must use different kinds of brain states and imagination in the various stages of preparation, rehearsal, and performance · how actors can frame active choices in a way that refocuses the source of thought and action · why actors should distinguish the stages of preparation and the kinds of thinking / imagination that works at each stage