The Customer Century
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The Customer Century
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Author : Anders Gronstedt
language : en
Publisher: Routledge
Release Date : 2012-11-12
The Customer Century written by Anders Gronstedt and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-12 with Business & Economics categories.
Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Hewlett-Packard, Ericsson, Philips, and Xerox, this book is packed with hands-on advice to ensure business success in the new millennium. Companies must learn to integrate communications three dimensionally; externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Filled with hints, tips and strategies, this illuminating text shows readers the key to thriving in the upcoming ‘customer century’.
The Customer Century
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Author :
language : en
Publisher:
Release Date : 2000
The Customer Century written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business communication categories.
Customer Service
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Author : Robert W. Lucas
language : en
Publisher:
Release Date : 2005
Customer Service written by Robert W. Lucas and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Customer services categories.
This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
The Customer Transparent Enterprise Beyond 20th Century Crm How Market Leaders Are Using 21st Century Customer Transparency To Close The Brand Custo
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Author : Dennison J DeGregor
language : en
Publisher: Motivational Press, Incorporated
Release Date : 2010-01-01
The Customer Transparent Enterprise Beyond 20th Century Crm How Market Leaders Are Using 21st Century Customer Transparency To Close The Brand Custo written by Dennison J DeGregor and has been published by Motivational Press, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-01 with Reference categories.
This is the breakthrough work that has redefined an industry. Written for business executives by a renowned award-winning C-Level senior executive, The Customer Transparent Enterprise shatters the existing paradigm for customer-centric service, sales, and marketing in the 21st Century. It gives your company the toolkit it needs to move beyond 20th century CRM and compete and win in the age of the Web and the social media-empowered 21st-century consumer. CEOs around the globe have the Customer-Transparent Enterprise on their desks within easy reach. Transform your business for sustainable competitive advantage today!
The Customer Centric Blueprint
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Author : Doug Leather
language : en
Publisher: Porcupine Press Trading Under Dgr Writing & Resear
Release Date : 2013-07
The Customer Centric Blueprint written by Doug Leather and has been published by Porcupine Press Trading Under Dgr Writing & Resear this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07 with Business & Economics categories.
Book Description: Our world is undergoing rapid transformation. In this tide of change and upheaval, customers are stepping into their power and making demands the likes of which have never been seen before. Building sustainable competitive advantage and leading a superior 21st century organisation requires a new approach - placing your customer at the heart of everything you do, implementing a customer-centric business model and boldly leading your organisation through the transformational journey required. Using the REAP Customer-Centric Organisation Blueprint(r) as an architecture, this book explores all the interconnected components of a truly customer-centric business model and how you can apply its principles practically and with tangibly significant business results. It will support you to strategize, plan and operationalise the future in order to create, deliver and capture value, whilst delivering sustainable, superior business performance. About the Author: Doug Leather, CEO of REAP Consulting (Pty) Ltd, is a Wharton Business School Alumnus who has a diverse and varied background, including engineering and commercial. He is a leading expert in Customer Management working globally with large blue-chip organisations, and is best described as a Customer Management Evangelist, Activist and Futurologist as a result of his intense passion, broad multi-industry and multi-country insights into customer management capability understanding, best practice application, customer experience, business models and business performance improvement. The primary focus of his client work today is in helping people in businesses think, and work differently together to understand the importance of customer asset management, assessing the maturity of customer management capability and then conceiving, planning, developing/repairing, driving and measuring strategy and programmes for the 21st Century Organisatio
Customer Transparent Enterprise
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Author : Dennison J. DeGregor
language : en
Publisher:
Release Date : 2010
Customer Transparent Enterprise written by Dennison J. DeGregor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Customer relations categories.
The Customer Experience Edge
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Author :
language : en
Publisher:
Release Date :
The Customer Experience Edge written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Customer Service In The 21st Century
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Author : Henry Kyambalesa
language : en
Publisher: LAP Lambert Academic Publishing
Release Date : 2012-02
Customer Service In The 21st Century written by Henry Kyambalesa and has been published by LAP Lambert Academic Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02 with categories.
In competitive business settings worldwide, it is generally not possible for any organization to thrive - let alone survive - if it is incapable of adequately meeting the divergent and changing needs and expectations of its customers. This book is designed to provide the basic tools that are essential to the provision of pronounced customer service in both small and large business undertakings. It is the product of many years of both academic research and on-the-job experiences in a diversity of business settings. In a deliberate effort to provide a piece of work that is relevant to business, management as well as marketing scholars, researchers and practitioners, the book blends theory, application of the theory, and a prescription of imperatives in the provision of pronounced customer service. A simple conceptual model of buyer behavior is used in the book to demonstrate how business owners and managers can succeed in providing adequately for the needs and expectations of customers. Case studies and a glossary of selected business, management and marketing terms are also provided in the book.
Navigating The Customer Contact Center In The 21st Century
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Author : William Durr
language : en
Publisher: Advanstar Marketing Services
Release Date : 2001
Navigating The Customer Contact Center In The 21st Century written by William Durr and has been published by Advanstar Marketing Services this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Call centers categories.
Navigating the Customer Contact Center in the 21st Century : A Technology and Management Guide is a must have book for any supervisor, manager or business executive who has responsibility for the creation and successful operation of modern, multi-media customer contact centers. This book guides you through the new forms of communication such as e-mail and the Internet and how it has altered the call center into the customer contact center. Features include: detailed instructions on how to use technology and manage the contact center using reports produced by nearly any system -- complex technology issues are written in easy-to-understand text; an entire dictionary of commonly used words, phrases, abbreviations and acronyms; why e-mail and website support are the two Internet, multi-media applications that will impact all call centers -- learn their technology and processes; new performance metrics associated with new multi-media transactions; how to transform difficult-to-understand ACD reports into motivational and informative charts/graphs; how the Internet and public switched network works; how wireless communications will impact the customer contact center; the importance of workforce management software in blended, multi-media environments; techniques to ensure that motivational contests and awards are the greatest benefit to the team; and much, much more! - Back cover.
Crm At The Speed Of Light Third Edition Essential Customer Strategies For The 21st Century
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Author : Paul Greenberg
language : en
Publisher: McGraw Hill Professional
Release Date : 2004-08-16
Crm At The Speed Of Light Third Edition Essential Customer Strategies For The 21st Century written by Paul Greenberg and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-08-16 with Computers categories.
Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls.