The Effects Of Crew Resource Management Crm Training In Airline Maintenance Results Following Three Year S Experience
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The Effects Of Crew Resource Management Crm Training In Airline Maintenance
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Author : National Aeronautics and Space Administration (NASA)
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2018-07-16
The Effects Of Crew Resource Management Crm Training In Airline Maintenance written by National Aeronautics and Space Administration (NASA) and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-16 with categories.
An airline maintenance department undertook a CRM training program to change its safety and operating culture. In 2 1/2 years this airline trained 2200 management staff and salaried professionals. Participants completed attitude surveys immediately before and after the training, as well as two months, six months, and one year afterward. On-site interviews were conducted to test and confirm the survey results. Comparing managers' attitudes immediately after their training with their pretraining attitudes showed significant improvement for three attitudes. A fourth attitude, assertiveness, improved significantly above the pretraining levels two months after training. The expected effect of the training on all four attitude scales did not change significantly thereafter. Participants' self-reported behaviors and interview comments confirmed their shift from passive to more active behaviors over time. Safety, efficiency, and dependability performance were measured before the onset of the training and for some 30 months afterward. Associations with subsequent performance were strongest with positive attitudes about sharing command (participation), assertiveness, and stress management when those attitudes were measured 2 and 12 months after the training. The two month follow-up survey results were especially strong and indicate that active behaviors learned from the CRM training consolidate and strengthen in the months immediately following training. Taylor, J. C. and Robertson, M. M. Unspecified Center...
The Effects Of Crew Resource Mangement Crm Training In Airline Maintenance
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Author : National Aeronautics and Space Administration (NASA)
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2018-07-16
The Effects Of Crew Resource Mangement Crm Training In Airline Maintenance written by National Aeronautics and Space Administration (NASA) and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-16 with categories.
This report describes three years' evaluation of the effects of one airline's Crew Resources Management (CRM) training operation for maintenance. This evaluation focuses on the post-training attitudes of maintenance managers' and technical support professionals, their reported behaviors, and the safety, efficiency and dependable maintenance performance of their units. The results reveal a strong positive effect of the training. The overall program represents the use of CRM training as a long-term commitment to improving performance through effective communication at all levels in airline maintenance operations. The initial findings described in our previous progress reports are reinforced and elaborated here. The current results benefit from the entire pre-post training survey, which now represents total attendance of all managers and staff professionals. Additionally there are now full results from the two-month, six-month, and 12-month follow-up questionnaires, together with as many as 33 months of post-training performance data, using several indicators. In this present report, we examine participants' attitudes, their reported behaviors following the training, the performance of their work units, and the relationships among these variables. Attitudes include those measured immediately before and after the training as well as participants' attitudes months after their training. Performance includes measures, by work units, of on-time flight departures, on-schedule maintenance releases, occupational and aircraft safety, and efficient labor costs. We report changes in these performance measures following training, as well their relationships with the training participants' attitudes. Highlights of results from this training program include increased safety and improved costs associated with positive attitudes about the use of more assertive communication, and the improved management of stress. Improved on-time performance is also related to those improved attitudes...
The Effects Of Crew Resource Management Crm Training In Airline Maintenance
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Author : J. C. Taylor
language : en
Publisher:
Release Date : 1995
The Effects Of Crew Resource Management Crm Training In Airline Maintenance written by J. C. Taylor and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Airlines categories.
The Effects Of Crew Resource Management Crm Training In Airline Maintenance Results Following Three Year S Experience
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Author :
language : en
Publisher:
Release Date : 1995
The Effects Of Crew Resource Management Crm Training In Airline Maintenance Results Following Three Year S Experience written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with categories.
Crew Resource Management
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Author : Eduardo Salas
language : en
Publisher: Routledge
Release Date : 2017-05-15
Crew Resource Management written by Eduardo Salas and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-15 with Psychology categories.
Crew Resource Management (CRM) training was first introduced in the late 1970s as a means to combating an increased number of accidents in which poor teamwork in the cockpit was a significant contributing factor. Since then, CRM training has expanded beyond the cockpit, for example, to cabin crews, maintenance crews, health care teams, nuclear power teams, and offshore oil teams. Not only has CRM expanded across communities, it has also drawn from a host of theories from multiple disciplines and evolved through a number of generations. Furthermore, a host of methodologies and tools have been developed that have allowed the community to better study and measure its effect on team performance and ultimately safety. Lacking, however, is a forum in which researchers and practitioners alike can turn to in order to understand where CRM has come from and where it is going. This volume, part of the 'Critical Essays on Human Factors in Aviation' series, proposes to do just that by providing a selection of readings which depicts the past, present, and future of CRM research and training.
Airline Maintenance Resource Management
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Author : J C Taylor
language : en
Publisher: SAE International
Release Date : 1998-09-25
Airline Maintenance Resource Management written by J C Taylor and has been published by SAE International this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-09-25 with Technology & Engineering categories.
This book is a primer about the leading-edge approach to maintenance operations known as Maintenance Resource Management (MRM) - a partnership of manager, doer and regulator. MRM programs at several leading carriers are reducing maintenance errors and improving the professional caliber of mechanics and managers. Although communication and coordination issues have only recently been considered as important as technological advances in the aviation community, airlines have realized that a fix exists for maintenance communications problems. The "bottom-up" technique of MRM has successfully addressed these problems through more effective sharing of information among all employees. In addition to describing the best practices now taking hold in the aviation industry, Taylor and Christensen look at what lies ahead and what the industry will need to do to match the high performance work systems in the best high-tech industries around the world.
Applied Human Factors In Aviation Maintenance
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Author : Manoj S. Patankar
language : en
Publisher: Routledge
Release Date : 2017-07-05
Applied Human Factors In Aviation Maintenance written by Manoj S. Patankar and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-05 with Transportation categories.
Considering the global awareness of human performance issues affecting maintenance personnel, there is enough evidence in the US ASRS reports to establish that systemic problems such as impractical maintenance procedures, inadequate training, and the safety versus profit challenge continue to contribute toward latent failures. Manoj S. Patankar and James C. Taylor strongly believe in incorporating the human factors principles in aviation maintenance. In this, their second of two volumes, they place particular emphasis on applying human factors principles in a book intended to serve as a practical guide, as well as an academic text. Features include: - A real 'how to' approach that serves as a companion to the previous volume: 'Risk Management and Error Reduction in Aviation Maintenance'. - Self-reports of maintenance errors used throughout to illustrate the systemic susceptibility for errors as well as to discuss corresponding solutions. - Two tools - a pre-task scorecard and a post-task scorecard - introduced as means to measure individual as well as organizational safety performance. - Interpersonal trust and professionalism explored in detail. - Ethical and procedural issues associated with collection and analysis of both qualitative as well as quantitative safety data discussed. The intended readership includes aviation maintenance personnel, e.g. FAA-type aircraft mechanics, CAA-type aircraft maintenance engineers, maintenance managers, regulators, and aviation students.
Scientific And Technical Aerospace Reports
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Author :
language : en
Publisher:
Release Date : 1995
Scientific And Technical Aerospace Reports written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Aeronautics categories.
Lists citations with abstracts for aerospace related reports obtained from world wide sources and announces documents that have recently been entered into the NASA Scientific and Technical Information Database.
Macroergonomics
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Author : Hal W. Hendrick
language : en
Publisher: CRC Press
Release Date : 2002-04-01
Macroergonomics written by Hal W. Hendrick and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-04-01 with Technology & Engineering categories.
This book's primary objective is to provide a comprehensive coverage of ergonomics in overall work system analysis and design. It provides a summary of the historical development of macroergonomics. It explains how an understanding of macroergonomics can lead to improvements in such things as reducing work-related lost time accidents; and describes the methods and tools used in work system analysis and design. Throughout, the integrating theme is that the full potential of an organization--in terms of productivity, safety, health, and Quality of Work Life (QWL)--can't be met unless the overall work system is designed to conform with the characteristics of its technology, personnel subsystem, and the external environment upon which it depends for its survival and success. Using a sociotechnical systems approach, this text discusses the application of macroergonomics to training system development, hazard management, technology transfer, large scale organizational change projects, office and factory automation, community planning and development, and job design. For each of these applications, actual case examples will be included. The book will appeal to teachers of introductory human factors/ergonomics courses as a supplemental text or as the primary text for a course fully devoted to macroergonomics. In addition, it should also appeal to practicing ergonomists internationally as a must add to their personal professional libraries.
Engineering Psychology And Cognitive Ergonomics
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Author : Don Harris
language : en
Publisher: Routledge
Release Date : 2017-07-05
Engineering Psychology And Cognitive Ergonomics written by Don Harris and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-05 with Technology & Engineering categories.
This is the fifth edited volume of refereed contributions, from an international group of researchers and specialists. Volumes Five and Six comprise the edited proceedings of the third international conference on Engineering Psychology Cognitive Ergonomics, organized by Cranfield College of Aeronautics, Edinburgh, Scotland in October 2000. Volume Five concentrates on applications in the areas of transportation, medical ergonomics and training. Topics addressed include: the design of control and display systems; human perception, error, reliability, information processing, and performance modelling; mental workload; stress; automation; situation awareness; skill acquisition and retention; techniques for evaluating human-machine systems and the physiological correlates of performance. Both volumes will be useful to applied and occupational psychologists, instructors, instructional developers, equipment and system designers, researchers, government regulatory personnel, human resource managers and selection specialists; also to senior pilots, air traffic control and aviation and ground transportation operations management.