The Perception And Recognition Of Organizational Citizenship Behavior From Hotel Guests
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The Perception And Recognition Of Organizational Citizenship Behavior From Hotel Guests
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Author : Shina Bharadwaja
language : en
Publisher:
Release Date : 2016
The Perception And Recognition Of Organizational Citizenship Behavior From Hotel Guests written by Shina Bharadwaja and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
In general, organizational citizenship behavior or OCB refers to constructive or cooperative gestures that are neither mandatory, nor directly or contractually compensated for by formal organizational reward systems (Allen & Rush, 2001). Although there has been a substantial amount research regarding the perception and recognition of organizational citizenship behavior within interpersonal relationships, such as employee and management, there has yet to be significant research studying the perception and recognition of OCB within the employee and customer relationship. Therefore, the purpose of this research is to discover whether or not the gender differences associated with OCB, are also applicable when considered from the customer’s perspective, and, the degree to which the customer agrees with traditional or egalitarian gender roles influences perspective. This research studies the influence of gender and traditional values on the perception and recognition of organizational citizenship behavior from hotel guests.
Job Crafting And Organizational Citizenship Behavior
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Author : Ryan Irvin
language : en
Publisher:
Release Date : 2017
Job Crafting And Organizational Citizenship Behavior written by Ryan Irvin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with categories.
Working as a front line employee in the hospitality industry is not always easy. There can be long working hours, high work demand and many other disadvantages that can lead to increased stress on an employee of the industry. These disadvantages have led to one of the highest turnover rates compared to most other industries (NRA, 2017). Managers have been looking at possible ways to reduce turnover by giving employees more freedom. In most organizations, the manager implements changes in each employee's job design and roles within the organization. Recent job design has focused on letting the employee develop some of the task they do. This certain type of job redesign is called job crafting. Job crafting is a theoretical concept where an employee is allowed to implement change or redesign certain aspects of their job (Wrzesniewski & Dutton, 2001). According to Wrzesniewski and Dutton (2001), the three main ways that one can craft their job are through changes in work tasks, relationships, and perception of one's job. So the question is, "How does job crafting have a creative impact on front line hospitality employee behavior at work?" The purpose of this study is to examine whether job crafting is related to creative self- efficacy, which can in turn lead to employee organizational citizenship behaviors. That is, the more employees participate in crafting activities, the more they will believe that they can be creative and follow through with their creative idea, which will lead the employees to having more organization citizenship behavior. The sample for this study consists of 323 front line employees in the hotel industry. Participants' job crafting, creative self-efficacy and organizational citizenship behaviors were measured. After running the variables through a regression analysis, the results showed a significant positive relation between job crafting and organizational citizenship behavior with creative self-efficacy as a mediator. From a theoretical perspective, this study contributes to an understanding of organizational citizenship behavior in the hotel context by shedding light on the role of job crafting. Practical implications from this study could encourage managers that are focused on improving organizational citizenship behavior in their hotels to look into promoting job crafting.
Organizational Citizenship Behavior
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Author : Dennis W. Organ
language : en
Publisher: SAGE Publications
Release Date : 2005-06-15
Organizational Citizenship Behavior written by Dennis W. Organ and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-06-15 with Business & Economics categories.
Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. MacKenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB. Key Features: Explores how OCB translates into objective measures of efficiency, profitability, customer satisfaction, and other criteria of organizational functioning Examines how important OCB is in other societal cultures and correlates findings from North American studies Addresses the relative importance of individual personality as a factor in determining OCB OCB has become a foundation for concepts in Organizational Studies. This book provides an all-encompassing resource for students, scholars, and practitioners looking for a comprehensive understanding on this key topic. It is an excellent textbook for advanced undergraduate and graduate students studying organizational behavior or organizational psychology in courses such as Strategic Human Resource Management, Measurement of Work Performance; Behavioral Organization Theory; and Social Psychology of Organizations.
The Impact Of Employees Behaviour And The Implementation Of Total Quality Management On Service Quality
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Author : Catherine Cheung
language : en
Publisher:
Release Date : 2006
The Impact Of Employees Behaviour And The Implementation Of Total Quality Management On Service Quality written by Catherine Cheung and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with categories.
This study examines the impact of employees' in-role behaviours; and organizational citizenship behaviours on service quality in a number of hotels, and of whom have a TQM programme. Are organizational citizenship behaviours, in-role behaviours and TQM programme likely to influence customers' perceived service quality? The hypothesized model was then developed based on three interlinked literature strands which consider human resources management, TQM, and tourism. A set of relationships between employees' in-role behaviours, organizational citizenship behaviours, total quality management, and service quality was examined by structural equation modeling. A measurement scale of employees' in-role behaviours was developed by employing exploratory factor analysis. Finally, three dimensions of in-role behaviours were developed, namely compliance with procedures, compliance with customer requests, and product knowledge. The results of the study suggested that employees' in-role behaviours and organizational citizenship behaviours have a substantial impact on customers' perception toward service quality in the hotels. The results also showed that the implementation of total quality management in hotel has a moderate effect on employees' in-role behaviours and organizational citizenship behaviours. In order to improve the service quality in hotels, other than the development of clear operational procedures and providing extrinsic rewards, such as bonuses the most important aspect of all, is to enhance organizational citizenship behaviours. Management in implementing total quality management should set goals on employees' job satisfaction to enhance organizational citizenship behaviours.
Organisational Justice And Citizenship Behaviour In Malaysia
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Author : Hooi Lai Wan
language : en
Publisher: Springer
Release Date : 2015-12-22
Organisational Justice And Citizenship Behaviour In Malaysia written by Hooi Lai Wan and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-22 with Business & Economics categories.
This book presents the current state of knowledge concerning developments in organisational behaviour and human capital management in the new millennium. It features an in-depth study among managerial staff in the manufacturing sector in Malaysia to reflect employee perceptions of organisational justice, organisational citizenship behaviour, job satisfaction and manager-employee exchanges. Specifically, it seeks to establish the relationships between these constructs to better manage human capital. With globalisation and the increased career mobility of young talents, organisational citizenship behaviour is of paramount importance in order to retain these workers. The study’s greatest contribution is its identification of key indicators that influence organisational citizenship behaviour. Knowing which type of organisational justice is salient for each construct allows the management to proactively improve conditions at the workplace. In essence, this book is intended to draw attention to those aspects of managing human capital that ought to receive the most attention, but are often overlooked in practice. In light of ongoing global challenges, it seeks to improve governance at the workplace. It offers a valuable resource for researchers and practitioners alike, as well as graduate students writing their dissertations.
The Oxford Handbook Of Organizational Citizenship Behavior
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Author : Philip M. Podsakoff
language : en
Publisher: Oxford University Press
Release Date : 2018-06-27
The Oxford Handbook Of Organizational Citizenship Behavior written by Philip M. Podsakoff and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-27 with Psychology categories.
The Oxford Handbook of Organizational Citizenship Behavior provides a broad and interdisciplinary review of state-of-the-art research on organizational citizenship behaviors (OCBs), and related constructs such as contextual performance, spontaneous organizational behavior, prosocial behavior, and proactive behavior in the workplace. Contributors address the conceptualization and measurement of OCBs; the antecedents, correlates, and consequences of these behaviors; and the methodological issues that are common when studying OCBs. In addition, this handbook pushes future scholarship in this and related areas by identifying substantive questions, methods, and issues for future research. The result is a single resource that will inform and inspire scholars, students, and practitioners of the origins of this construct, the current state of research on this topic, and potentially exciting avenues for future exploration. This handbook is designed to meet the needs of a broad spectrum of researchers and advanced undergraduate and graduate students in a variety of disciplines including management, organizational behavior, human resources management, and industrial and organizational psychology, as well as those interested in studying citizenship behavior in a variety of organizational contexts including marketing, nursing, engineering, sports, and education.
Human Perspectives Of Industry 4 0 Organizations
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Author : Sonia Umair
language : en
Publisher: CRC Press
Release Date : 2024-08-26
Human Perspectives Of Industry 4 0 Organizations written by Sonia Umair and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-26 with Technology & Engineering categories.
Sustainability is a global issue and, with the advent of further legislation to make organizations "greener," companies are keen to promote sustainable performance to survive in the market. Using the facets of Industry 4.0, companies can become leaner and cleaner and measure their performance more effectively. This book reveals the sustainable innovations that organizations are undertaking because of Industry 4.0. This book focuses on sophisticated aspects of how to make products tailor-made to suit specific requirements. It seeks to understand the status of sustainable performance that is impacted by different aspects related to human factors and concludes with detailing the future needs of businesses and potential trends. The book allows the reader to develop a deeper view of sustainability and organizational problems and to bridge the gap between theory and practice. Each chapter contains a self-contained study of a business and the decisions made to improve performance and is supported with tables, charts, and illustrations, and a wide list of bibliographic references. Human Perspectives of Industry 4.0 Organizations will be of interest to students, graduates, researchers, and practitioners in the fields of logistics, supply chain management, management, leadership, organization, and sustainability, plus those interested in Industry 4.0 more generally. It will appeal to students in graduate programs covering sustainable aspects of business, management, supply chain management, and industrial engineering.
Organizational Cynicism
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Author : Rebecca Abraham
language : en
Publisher:
Release Date : 2004
Organizational Cynicism written by Rebecca Abraham and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Cynicism categories.
Abraham (business administration, Nova Southeastern U.) identifies cynicism as one of the principal causes of lass of organizational productivity and investigates the causes and consequences of cynicism within a theoretical construct that sees the phenomena as part of a process rather than an isolat
Organizational Assessment
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Author : Edward E. Lawler
language : en
Publisher: John Wiley & Sons
Release Date : 1980
Organizational Assessment written by Edward E. Lawler and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Business & Economics categories.
Monograph on the measurement of business organization behaviour and organization development in view of quality of working life - explains purposes, models, methodologys and processes of organizational assessment. Bibliography pp. 624 to 658 and diagrams.
Corporate Social Responsibility And Organizational Psychology Quid Pro Quo
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Author : Ante Glavas
language : en
Publisher: Frontiers Media SA
Release Date : 2017-07-05
Corporate Social Responsibility And Organizational Psychology Quid Pro Quo written by Ante Glavas and has been published by Frontiers Media SA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-05 with Electronic book categories.
Researchers, corporate leaders, and other stakeholders have shown increasing interest in Corporate Social Responsibility (CSR)—a company’s discretionary actions and policies that appear to advance societal well-being beyond its immediate financial interests and legal requirements. Spanning decades of research activity, the scholarly literature on CSR has been dominated by meso- and macro-level perspectives, such as studies within corporate strategy that examine relationships between firm-level indicators of social/environmental performance and corporate financial performance. In recent years, however, there has been an explosion of micro-oriented CSR research conducted at the individual-level of analysis, especially with respect to studies on how and why job seekers and employees perceive and react to CSR practices. This micro-level focus is reflected in 12 articles published in this edited volume as a research topic collection in Frontiers in Psychology (Organizational Psychology Specialty Section) titled “Corporate social responsibility and organizational psychology: Quid pro quo.”