The Role Of Leadership In Enhancing Service Delivery In Local Government
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The Role Of Leadership In Enhancing Service Delivery In Local Government
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Author : Elizebeth Magdalena Pretorius
language : en
Publisher:
Release Date : 2006
The Role Of Leadership In Enhancing Service Delivery In Local Government written by Elizebeth Magdalena Pretorius and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Leadership categories.
The Role Of Leadership In Improving Public Service Delivery The Case Of Goba Town Bale Zone Oromia
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Author : Mr. Teshome Lemmie
language : en
Publisher: D&M ACADEMIA
Release Date : 2021-12-20
The Role Of Leadership In Improving Public Service Delivery The Case Of Goba Town Bale Zone Oromia written by Mr. Teshome Lemmie and has been published by D&M ACADEMIA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-12-20 with Business & Economics categories.
The general objective of the study was to assess the role of leadership in improving service delivery in selected public sector offices of Goba Town. To realize this objective descriptive design was used, both quantitative and qualitative data were employed. The probability and non-probability sampling techniques were applied. The quantitative data were collected from 123 respondents using a questionnaire and the qualitative data was collected from 2 interviewees. Data were analyzed with SPSS and descriptive statistics: frequency, percentages, mean and standard deviation presented by table, text, and figure. The study found that the weak integration of leaders and employees, lack of a leader’s commitment, effectiveness, capability, and lack of visionary leaders hinders the improvements of service quality in the sample sector. Besides, the study found that managerial interference, inadequate citizen participation, lack of good administrative leadership, lack of accountability, lack of skilled workers, lack of modern facilities, and political manipulation were challenges of poor service delivery. Customers have no a clear understanding of the standards and complain of the service The office did not act in the public interest and maintain public trust and confidence, quality service cannot be addressed for customers. So, it was concluded that leaders failed to carry out their leadership roles in the sample sector offices. Based on the findings articulated and conclusions made, the researcher recommended that the government should design an appropriate leadership capacity building program, establishing a performance-based promotion system and may check customer service strategies. The organization should establish customer Service Standards, method of contact, waiting time for the service providers, and arrange mechanisms that customers can easily obtain appropriate services from the organization.
The Effective Local Government Manager
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Author : Charldean Newell
language : en
Publisher: International City/County Management Association(ICMA)
Release Date : 1993
The Effective Local Government Manager written by Charldean Newell and has been published by International City/County Management Association(ICMA) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993 with Political Science categories.
Empowering Local Leadership
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Author : Jack Donahue
language : en
Publisher: Defenestration Press
Release Date : 2024-03-17
Empowering Local Leadership written by Jack Donahue and has been published by Defenestration Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-17 with Philosophy categories.
As you journey into the realm of local government, it is crucial to first understand the intricate structure and multifaceted functions that shape the foundation of community governance. Through a comprehensive exploration, we will shed light on the mechanisms of local government, emphasizing the importance of citizen participation and the impact it has on shaping the local landscape. Local government refers to the administrative body responsible for governing a specific geographic area, typically a municipality, town, city, or county. This form of governance is essential for addressing the unique needs and concerns of the local community and plays a critical role in shaping public policies and services at the grassroots level. The essence of local government lies in its mandate to oversee the affairs of a specific locality, ensuring the effective delivery of public services, maintaining infrastructure, and addressing the diverse needs of the community. It serves as the primary link between the government and the citizens, fostering direct engagement and representation at the local level. Local government encompasses a wide array of functions, including but not limited to urban planning, public safety, waste management, public health, education, and social services. These functions are designed to cater to the unique needs of the local population, promoting the well-being and prosperity of the community. The concept of local governance dates back to ancient civilizations, where communities established systems of self-governance to address local issues and maintain order. Over time, the evolution of local government has been shaped by cultural, historical, and political influences, leading to diverse models of governance across different regions and periods. Within the broader framework of governance, local government occupies a pivotal position, serving as the closest point of contact between the government and the citizens. It embodies the principles of subsidiarity, emphasizing the decentralization of power and decision-making to ensure that local issues are addressed with greater responsiveness and relevance. The impact of local government is palpable in various aspects of daily life. From the maintenance of public infrastructure such as roads and parks to the provision of essential services like water supply and waste management, local government plays a fundamental role in shaping the quality of life within a community. Furthermore, local governments often collaborate with community organizations and businesses to foster economic development and cultural enrichment, contributing to the overall vibrancy of the local area. One common misconception about local government is that its influence is limited to mundane administrative tasks. In reality, local government wields significant authority in decision-making processes that directly impact the lives of residents. Understanding and actively participating in local government is crucial for safeguarding the collective interests and well-being of the community. As you assimilate the essence of local government, it becomes evident that it is not merely a bureaucratic entity but a dynamic force that shapes the local environment and empowers citizens to contribute to the betterment of their community.
The Effective Local Government Manager 3rd Edition
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Author : N. Joseph Cayer
language : en
Publisher: ICMA Publishing
Release Date : 2014-04-15
The Effective Local Government Manager 3rd Edition written by N. Joseph Cayer and has been published by ICMA Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-15 with Political Science categories.
The Effective Local Government Manager, 3rd Edition, reflects the rich history and modern reinvention of a profession that sprang up at the beginning of the twentieth century. What does it mean to be a local government manager in today’s world? What can a manager accomplish? What internal as well as external resources must the manager harness? What motivates the manager’s employers, colleagues, and employees? For the student contemplating a career as a manager in public service, The Effective Local Government Manager is almost obligatory reading. Many instructors have built introductory courses on local government management around The Effective Local Government Manager. For the young assistant in a city or county, or for the mid-career manager assessing new challenges, The Effective Local Government Manager offers insights on your role and how you can best serve your community. It explores the manager’s many roles and responsibilities—interacting with the community, the governing body, local government employees, and other governments. It offers the most up-to-date theory and practice of local government as well as tools of management. This book is used as a text in ICMA University's Emerging Leaders Development Program.
Lessons From Political Leadership In Africa
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Author : Chris Jones
language : en
Publisher: Cambridge Scholars Publishing
Release Date : 2022-02-17
Lessons From Political Leadership In Africa written by Chris Jones and has been published by Cambridge Scholars Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-17 with Political Science categories.
The central message of this book is that leadership serves as a blueprint to transform Africa into a global powerhouse. There is an urgent need to refocus our efforts on the African Continent and her people, while at the same time forging ahead with democratic, accountable, people-centred, ethical and transparent governance and leadership. Corruption has undoubtedly become a hostile enemy in robbing the poor, violating the trust of the people and eroding the moral fibre of society. Abuse of power, position or office compounded by greed, self-enrichment and acts of dishonesty has dire consequences for mankind, and, as such, each contribution in this book promotes Africa’s vision to sustain humanity and its people, away from social ills such as extreme poverty, distinct inequalities and large-scale unemployment. What is needed is a new generation of bold, passionate, confident, inspiring leaders to make a difference and leave an edible mark in the global arena. This is the fundamental spirit of leadership for the Africa that this book wants and wishes to nurture. We cannot go back and change the past, but we can learn lessons, both good and bad, and change the future towards a bigger, better, and brighter tomorrow!
New Development
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Author : Leo Boland
language : en
Publisher:
Release Date : 2012
New Development written by Leo Boland and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
The challenges facing local government in the 21st century are complex and rapidly changing. This article examines issues ranging from adaptive behaviour in citizens (as governments struggle to create cognitive shifts around areas such as waste minimization and obesity) to the co-production of services. It offers examples of action being developed in the London Borough of Barnet to enable public managers to move from being place managers to place shapers.
Building High Performance Local Governments
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Author : John Pickering
language : en
Publisher: Greenleaf Book Group
Release Date : 2014-09-16
Building High Performance Local Governments written by John Pickering and has been published by Greenleaf Book Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-16 with Business & Economics categories.
Don’t permit your organization to be lulled into complacency after recovering from a tough recession. Explore what’s necessary to improve the performance of your organization, including the development of leaders at all levels who will use their full capabilities to boost collective results. The High-Performance Organization Model identifies the steps needed to diagnose what will be required to achieve the strategic outcomes you define as success. It shows which levers will move the organization in the direction you decide is critical. This book contains more than just theory; here you’ll find case studies of local governments—demonstrating how Commonwealth Centers for High-Performance Organizations’ (CCHPO) model has been applied in the past to improve performance. You will learn how employees emerged as leaders to identify and tackle problems, developed the tools needed, and organized their thoughts to work through solutions which could be applied effectively without the traditional bureaucratic hassle. These examples show how a supportive, values-based work culture can be cultivated to expand thinking power by increasing discretionary effort from all levels of the organization. Engaged employees can be leaders who refocus your services, improve your processes, save money, and solve problems. Your organization can benefit from the full range of talents, skills, and abilities that often lie untapped, but become accessible through the principles of the High-Performance Organization model. This model will be an indispensable tool for any person looking to make significant improvements throughout their organization. The detailed case studies and easy-to-follow model created by the Commonwealth Center for High-Performance Organizations make for a pleasantly informative guide that will give a special advantage to readers who implement their standards.
The Role Of Leadership Attributes In Basic Service Delivery At Local Municipalities
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Author : Cindy Jasmin Kotze
language : en
Publisher:
Release Date : 2020
The Role Of Leadership Attributes In Basic Service Delivery At Local Municipalities written by Cindy Jasmin Kotze and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Leadership categories.
Fostering Blueprints For Local Government Development
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Author : Marissa M. Bell,
language : en
Publisher: RTI Press
Release Date : 2014-12-29
Fostering Blueprints For Local Government Development written by Marissa M. Bell, and has been published by RTI Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-29 with Political Science categories.
The Local Government Development Framework (LGDF) is a local governance performance measurement and monitoring tool based on government-citizen collaboration. Developed by RTI International, the LGDF provides for the establishment of demand-driven benchmarks and participatory assessments for the improvement of local governance, service delivery in particular. The paper presents the development-project origins of the LGDF beginning in the 1980s, comparatively examines LGDF’s strengths and weaknesses, and provides a step-by-step discussion of its utilization. Four developing countries in which the LGDF has been applied serve as examples. The LGDF involves, first, the establishment of performance benchmarks for the priority functions of the local government. Second, local officials and community stakeholders come together to collaboratively assess and score progress toward achieving the benchmarks. Third, local officials working with stakeholders develop action plans for achieving priority objectives. Finally, the process is regularly repeated to identify areas of improvement and future capacity-building needs. Successful implementation of the LGDF, we conclude, requires leadership, well-aligned political incentives, proper design and implementation, and dedication to the process. Yet it has withstood the test of time and proven to be an effective tool for bringing government together with the community to achieve local development objectives.