Waiting In Outpatient Departments
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Waiting In Outpatient Departments
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Author :
language : en
Publisher:
Release Date : 1965
Waiting In Outpatient Departments written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1965 with Hospitals categories.
Examining Long Patient Waiting Time In Two Outpatient Departments In Mainland China
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Author : Jing Xu
language : en
Publisher:
Release Date : 2017-01-26
Examining Long Patient Waiting Time In Two Outpatient Departments In Mainland China written by Jing Xu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-26 with categories.
This dissertation, "Examining Long Patient Waiting Time in Two Outpatient Departments in Mainland China: Causes, Bottlenecks in Patient Flow, and Impact on Patients'' Perceptions of Medical Care" by Jing, Xu, 许晶, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Background: Long outpatient waiting time is a significant problem in Mainland China''s healthcare system. Long patient waiting time negatively affects actual care quality as well as patients'' perceptions of medical care. Aim: This study aims to understand the causes of long patient wait times in China''s outpatient care departments, and how those waits influence patients'' attitudes towards medical care. The rhythm of hospital patient flow will be explored in order to posit modest suggestions to resolve these issues. Objectives: The objectives of this study are to identify the causes of long waiting times in China''s outpatient care departments, to distinguish the specific bottleneck points in patient flow, and to characterize the relationship between waiting time length and the patients'' perceptions of medical care. Method: Two tertiary care hospitals in Mainland China were included as study sites. Macroergonomic methodologies were adopted to guide the data collection and analysis. The Systems Engineering Initiative for Patient Safety (SEIPS) model was specifically adopted to guide the study design and data analysis procedures. First, audio records were made of interviews with care providers from the two hospitals in order to document and discern the causes of long outpatient care waiting times. Second, a time study was carried out with patients visiting two outpatient departments at the two study sites in order to identify inefficiencies and bottleneck points in the patient flow. Third, a questionnaire survey was provided to the patients in order to understand the impact of lengthy wait times on their overall perceptions of medical care. The interview data was analyzed using content analysis methods, time study data was used to generate a patient flow model, and the questionnaire feedback was analyzed in tandem with the time study data using a linear regression analysis. Results: Sixty-three factors contributing to lengthy patient wait time were discerned from the interview data, concerning each of the five dimensions of the SEIPS model work system. Two patient flow diagrams were designed based on identified patient flow inefficiencies and bottlenecks. A majority (four-fifths and three-quarters, respectively, at the two study sites) of total patient visit time was spent on waiting for physician services and ancillary, non-medical activities. Serious bottlenecks in patient flow occurred while waiting for physician consultation, ultrasound examinations, and medical test result feedback. Patients'' evaluations of medical care quality dropped 0.04 points for each minute of consultation wait time, and 0.02 points for each minute of total visit duration and total waiting time. Conclusions: The causes of long patient wait times concern the physicians'' and patients'' characteristics, the organization and management of the hospital, the tasks, technology, and tools involved, and the hospital environment. Waiting for physician consultation, ultrasound examinations, and medical test result feedback cause the most patient flow problems. Long wait times have an adverse impact upon patients'' perceptions of medical care. The macroergonomic methodologies prove feasible and effective in evaluating health care systems. DOI: 10.5353/th_b5194761 Subjects: Hospitals - Outpatient services
Queue Action
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Author : NHS Management Executive
language : en
Publisher:
Release Date : 1994*
Queue Action written by NHS Management Executive and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994* with Hospitals categories.
Queue Action
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Author : NHS Management Executive
language : en
Publisher:
Release Date : 2005
Queue Action written by NHS Management Executive and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with categories.
Waiting In Outpatient Departments
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Author :
language : en
Publisher:
Release Date : 1965
Waiting In Outpatient Departments written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1965 with Clinics categories.
Examining Long Patient Waiting Time In Two Outpatient Departments In Mainland China
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Author : 许晶
language : en
Publisher:
Release Date : 2014
Examining Long Patient Waiting Time In Two Outpatient Departments In Mainland China written by 许晶 and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Hospitals categories.
Queue Action A Guide To Tackling Waiting Times In Outpatient Departments
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Author : Great Britain. National Health Service. Management Executive
language : en
Publisher:
Release Date :
Queue Action A Guide To Tackling Waiting Times In Outpatient Departments written by Great Britain. National Health Service. Management Executive and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Waiting In Outpatients Department
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Author : Nuffield Provincial Hospitals Trust. Operational Research Unit
language : en
Publisher:
Release Date : 1965
Waiting In Outpatients Department written by Nuffield Provincial Hospitals Trust. Operational Research Unit and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1965 with categories.
The Phenomenon Of Waiting
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Author : Li-Wei Hsieh
language : en
Publisher:
Release Date : 1997
The Phenomenon Of Waiting written by Li-Wei Hsieh and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Hospital patients categories.
Appointment Planning In Outpatient Clinics And Diagnostic Facilities
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Author : Maartje E. Zonderland
language : en
Publisher: Springer Science & Business
Release Date : 2014-04-21
Appointment Planning In Outpatient Clinics And Diagnostic Facilities written by Maartje E. Zonderland and has been published by Springer Science & Business this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-21 with Medical categories.
Appointment Planning in Outpatient Clinics and Diagnostic Facilities provides a concise overview of the medical and mathematical aspects of appointment planning in healthcare. This SpringerBrief specifically focuses on outpatient clinics and diagnostic facilities. It begins by introducing the topic from a medical perspective, discussing the kinds of clinics and facilities that are out there, while exploring the appointment systems they use and the problems they face. Next, the mathematical aspects of appointment planning are examined, including Markov decision modelling, queueing theory, etc. Subsequently the book addresses implementation issues that may arise, whether they be technical, medical or cultural. Finally Appointment Planning in Outpatient Clinics and Diagnostic Facilities provides an outlook on the appointment systems of the future and what they will require as a consequence of current and future developments in the medical sector.