Ex Perience Chapter 8
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The Employee Experience
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Author : Tracy Maylett
language : en
Publisher: John Wiley & Sons
Release Date : 2017-01-10
The Employee Experience written by Tracy Maylett and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-10 with Business & Economics categories.
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin...and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
A Multimodal Approach To Video Games And The Player Experience
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Author : Weimin Toh
language : en
Publisher: Routledge
Release Date : 2018-10-10
A Multimodal Approach To Video Games And The Player Experience written by Weimin Toh and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-10 with Language Arts & Disciplines categories.
This volume puts forth an original theoretical framework, the ludonarrative model, for studying video games which foregrounds the empirical study of the player experience. The book provides a comprehensive introduction to and description of the model, which draws on theoretical frameworks from multimodal discourse analysis, game studies, and social semiotics, and its development out of participant observation and qualitative interviews from the empirical study of a group of players. The volume then applies this approach to shed light on how players’ experiences in a game influence how they understand and make use of game components in order to progress its narrative. The book concludes with a frame by frame analysis of a popular game to demonstrate the model’s principles in action and its subsequent broader applicability to analyzing video game interaction and design. Offering a new way forward for video game research, this volume is key reading for students and scholars in multimodality, discourse analysis, game studies, interactive storytelling, and new media.
User Experience Research And Usability Of Health Information Technology
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Author : Jessica Lynn Campbell
language : en
Publisher: CRC Press
Release Date : 2024-02-02
User Experience Research And Usability Of Health Information Technology written by Jessica Lynn Campbell and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-02 with Medical categories.
Health information technology (HIT) is a critical component of the modern healthcare system. Yet to be effective and safely implemented in healthcare organizations and physicians and patients’ lives, it must be usable and useful. User Experience (UX) research is required throughout the full system design lifecycle of HIT products, which involve a user-centered and human- centered approach. This book discusses UX research frameworks, study designs, methods, data-analysis techniques, and a variety of data collection instruments and tools that can be used to conduct UX research in the healthcare space, all of which involve HIT and digital health. This book is for academics and scholars to be used to design studies for graduate dissertation work, in independent research, or as a textbook for UX/usability courses in health informatics or related health information and communication courses. This book is also useful for UX practitioners because it provides guidance on how to design a user research or usability study and focuses on leveraging a mixed- methods approach, including step-by-step by instructions and best practices for conducting: Field studies Interviews Focus groups Diary studies Surveys Heuristic evaluation Cognitive walkthrough Think aloud A plethora of standardized surveys and retrospective questionnaires (SUS, Post-study System Usability Questionnaire (PSSUQ)) are also included. UX researchers and healthcare professionals will gain an understanding of how to design a rigorous, yet feasible study that generates useful insights to inform the design of usable HIT. Everything from consent forms to how many participants to include in a usability study has been covered in this book. The author encourages user-centered design (UCD), mixed-methods, and collaboration amongst interdisciplinary teams. Knowledge from many inter-related disciplines, like psychology, technical communication (TC), and human-computer interaction (HCI), together with experiential knowledge from experts is offered throughout the text.
Leading The Customer Experience
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Author : Brad Cleveland
language : en
Publisher: Kogan Page Publishers
Release Date : 2021-05-03
Leading The Customer Experience written by Brad Cleveland and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-03 with Business & Economics categories.
DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors. The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.
Becoming True Worshipers Experience More Of God S Presence Through Deeper Worship
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Author : M. Thomas Seaman
language : en
Publisher: Lulu.com
Release Date : 2018-04-17
Becoming True Worshipers Experience More Of God S Presence Through Deeper Worship written by M. Thomas Seaman and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-17 with Religion categories.
ÒTHE FATHER IS SEEKING TRUE WORSHIPERS...THEY THAT WORSHIP IN SPIRIT AND IN TRUTH.Ó -John 4:23-24 Are we true worshipers? What does it mean to worship in spirit and in truth? Is God pleased with our worship in this modern age? Becoming True Worshipers takes a deeper look at the priority, the process, and the power of true worship. ItÕs insights and principles will transform you and set you free.
An American Commentary On The New Testament
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Author : Alvah Hovey
language : en
Publisher:
Release Date : 1889
An American Commentary On The New Testament written by Alvah Hovey and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1889 with Bible categories.
The Synesthesia Experience
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Author : Maureen Seaberg
language : en
Publisher: Red Wheel/Weiser
Release Date : 2023-09-04
The Synesthesia Experience written by Maureen Seaberg and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-04 with Science categories.
“Explores a dimension of synesthesia long encountered in reports of synesthetes: its relation to mystical and artistic vision . . . fascinating accounts.” —Patricia Lynne Duffy, author of Blue Cats and Chartreuse Kittens “The Synesthesia Experience will open up for you a whole new world in our universe.” —The Amazing Kreskin What does blue taste like to you? A violinist sees a scarlet form when he plays a certain note; a rock star sees waves of blue and green as he composes a ballad; an actress tastes cake when she utters the word “table.” Described by some as a superpower, this mingling of the senses is called synesthesia, and the people who possess this amazing gift are called synesthetes. What happens when a journalist turns her lens on a mystery happening in her own life? Maureen Seaberg did just that and spent a year exploring her synesthesia. What she learned is that synesthesia is not an idle “brain tick” but a unique ability to tap into and reveal a greater creative universe and even the divine. Join her as she visits top neuroscientists, rock stars, violinists, other synesthetes, philosophers, savants, quantum physicists, and even Tibetan lamas on her journey toward the truth. Famous synesthetes and experts interviewed in the book include Billy Joel, Itzhak Perlman, Pharrell Williams, Dr. Dean Radin, Dr. Amit Goswami, and Dylan Lauren.
The Experience Of Disaster In Early Modern English Literature
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Author : Sophie Chiari
language : en
Publisher: Routledge
Release Date : 2022-04-27
The Experience Of Disaster In Early Modern English Literature written by Sophie Chiari and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-27 with Literary Criticism categories.
This book addresses the concept of ‘disaster’ through a variety of literary texts dating back to the early modern period. While Shakespeare’s age, which was an era of colonisation, certainly marked a turning point in men and women’s relations with nature, the present times seem to announce the advent of environmental justice in spite of the massive ecological destructions that have contributed to reshape our planet. Between then and now, a whole history of climatic disasters and of their artistic depictions needs to be traced. The literary representations of eco-catastrophes, in particular, have consistently fashioned the English identity and led to the progress of science and the ‘advancement of learning’. They have also obliged us to adapt, recycle and innovate. How could the destructive process entailed by ecological disasters be represented on the page and thereby transformed into a creative process encouraging meditation, preservation and resilience in the sixteenth and seventeenth centuries? To this question, this book offers nuanced, contextualised and perceptive answers. Divided into three main sections ‘Extreme Conditions’, ‘Tempestuous Skies’, and ‘Biblical Calamities,' it deals with the major environmental issues of our time through the prism of early modern culture and literature.
Designing The Mobile User Experience
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Author : Barbara Ballard
language : en
Publisher: John Wiley & Sons
Release Date : 2007-03-13
Designing The Mobile User Experience written by Barbara Ballard and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-13 with Technology & Engineering categories.
Gain the knowledge and tools to deliver compelling mobile phone applications. Mobile and wireless application design is complex and challenging. Selecting an application technology and designing a mobile application require an understanding of the benefits, costs, context, and restrictions of the development company, end user, target device, and industry structure. Designing the Mobile User Experience provides the experienced product development professional with an understanding of the users, technologies, devices, design principles, techniques and industry players unique to the mobile and wireless space. Barbara Ballard describes the different components affecting the user experience and principles applicable to the mobile environment, enabling the reader to choose effective technologies, platforms, and devices, plan appropriate application features, apply pervasive design patterns, and choose and apply appropriate research techniques. Designing the Mobile User Experience: Provides a comprehensive guide to the mobile user experience, offering guidance to help make appropriate product development and design decisions. Gives product development professionals the tools necessary to understand development in the mobile environment. Clarifies the components affecting the user experience and principles uniquely applicable to the mobile application field. Explores industry structure and power dynamics, providing insight into how mobile technologies and platforms become available on current and future phones. Provides user interface design patterns, design resources, and user research methods for mobile user interface design. Illustrates concepts with example photographs, explanatory tables and charts, and an example application. Designing the Mobile User Experience is an invaluable resource for information architects, user experience planners and designers, interaction designers, human factors specialists, ergonomists, product marketing specialists, and brand managers. Managers and directors within organizations entering the mobile space, advanced students, partnership managers, software architects, solution architects, development managers, graphic designers, visual designers, and interface designers will also find this to be an excellent guide to the topic.
The Fijian Colonial Experience
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Author : Timothy J. MacNaught
language : en
Publisher: ANU Press
Release Date : 2016-06-01
The Fijian Colonial Experience written by Timothy J. MacNaught and has been published by ANU Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-01 with History categories.
Indigenous Fijians were singularly fortunate in having a colonial administration that halted the alienation of communally owned land to foreign settlers and that, almost for a century, administered their affairs in their own language and through culturally congenial authority structures and institutions. From the outset, the Fijian Administration was criticised as paternalistic and stifling of individualism. But for all its problems it sustained, at least until World War II, a vigorously autonomous and peaceful social and political world in quite affluent subsistence — underpinning the celebrated exuberance of the culture exploited by the travel industry ever since.