The Employee Experience
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The Employee Experience Advantage
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Author : Jacob Morgan
language : en
Publisher: John Wiley & Sons
Release Date : 2017-03-27
The Employee Experience Advantage written by Jacob Morgan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-27 with Business & Economics categories.
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.
The Employee Experience
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Author : Tracy Maylett
language : en
Publisher: John Wiley & Sons
Release Date : 2017-01-10
The Employee Experience written by Tracy Maylett and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-10 with Business & Economics categories.
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
Employee Experience
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Author : Ben Whitter
language : en
Publisher: Kogan Page Publishers
Release Date : 2019-08-03
Employee Experience written by Ben Whitter and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-03 with Business & Economics categories.
For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, rapid technological change and digital overload, supporting and developing employees has never been more difficult. Employee Experience is a practical guide to achieving this. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
Employee Experience
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Author : Ben Whitter
language : en
Publisher: Kogan Page Publishers
Release Date : 2022-11-03
Employee Experience written by Ben Whitter and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-03 with Business & Economics categories.
In a world of increasing stress and constant change, supporting and developing employees has never been more difficult. Employee Experience is an essential resource for improving experiences at work. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. The second edition features evidence-based research on the most common challenges experienced globally and how a holistic approach to employee experience can solve them. There is updated coverage of questions that should be asked of data to help put people and their experiences at the heart of the organization and new case studies. Full of tools, tips and advice, this book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
The Employee Experience Solution
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Author : Melissa Anzman
language : en
Publisher:
Release Date : 2020-03-10
The Employee Experience Solution written by Melissa Anzman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-10 with categories.
The moment you shift your focus from engagement to your employee experience, you are able to create a best-in-class culture. You keep hearing how employee engagement isn't working-and hasn't been moved in the last 30 years-and how important it is to attract and retain talent in a competitive work environment. But how can you transform your workforce into engaged employees, if traditional methods aren't working? By focusing on what does work: the employee experience. The Employee Experience Solution is a proven, easy-to-follow framework to help you focus on the right activities and actions to take, to improve the lives of your employees and increase your company's bottom line. Whether you are an employee, a leader, or an HR professional, you'll learn how to implement the framework to: ? Improve your internal communication to drive employee understanding and action.? Validate and prioritize your activities for maximum results. ? Increase true employee engagement, attract top talent, create a desired workplace culture, and future-proof your career. In each chapter, you will get specific action steps, review case studies, examples, and templates to put you on the fast track to transform employee engagement, improve workplace culture, and drive results for you and your company.
The Employee Experience
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Author : Jane McLeod
language : en
Publisher: Hillcrest Publishing Group
Release Date : 2016-08-16
The Employee Experience written by Jane McLeod and has been published by Hillcrest Publishing Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-16 with Career development categories.
'The Employee Experience: A Capstone Guide to Peak Performance'' is a book about people--celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.
Employee Experience By Design
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Author : Emma Bridger
language : en
Publisher: Kogan Page Publishers
Release Date : 2021-03-03
Employee Experience By Design written by Emma Bridger and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-03 with Business & Economics categories.
In a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage? Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel.
Monetising The Employee Experience
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Author : Mike Sharples
language : en
Publisher:
Release Date : 2021-04-11
Monetising The Employee Experience written by Mike Sharples and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-11 with categories.
A practical guide on how to build the case for investment in the employee experience, how to achieve senior leadership buy-in, and the tools you'll need to develop a winning culture. As Richard Branson says: "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients." Despite the popularity of this quote, whereas organisations spend big budgets chasing new leads and keeping current customers satisfied, few spend much money on the people who truly make the organisation succeed or fail: the employees. The lack of serious investment in the employee experience is a major factor in worldwide lost productivity totally over $7 trillion. The importance of this investment isn't landing with the majority of senior leaders, though. This is leading to frustration from those working in HR, Internal Comms, Employee Engagement, Employee Experience and Learning & Development, as they have suggestions and solutions for improvement, but, unlike investment in the customer experience, these aren't making it onto the agendas of senior leaders. And without their buy-in, employee-related initiatives are doomed to fail. This book will show you how to: Build the business case for investing in the employee experience; Calculate how much more productive and profitable your organisation could be if you had a more motivated workforce; Deliver a great employee experience using the free EXO Tookit. Investing in the employee experience is a win: win: win. It benefits the employees, as they have a more enjoyable and fulfilling work life. It benefits the business, as employees will be more productive and the business more profitable. It benefits the customer, as they will be better served by motivated and satisfied employees, reducing customer churn and increasing revenues. It's not: 'Can you afford to invest in the employee experience?', it's: 'Can you afford not to?'.
Microlearning To Boost The Employee Experience
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Author : Elise Greene Margol
language : en
Publisher: Association for Talent Development
Release Date : 2014-08-10
Microlearning To Boost The Employee Experience written by Elise Greene Margol and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-10 with Business & Economics categories.
When employees gain new knowledge, they can become more empowered and engaged in their work. But the knowledge needs to be relevant and useful. Microlearning—training delivered in short bursts—can provide the just-in-time learning employees need. “Microlearning to Boost the Employee Experience” explains how to build a microlearning library to promote effective workplace training. Author Elise Greene Margol shares why microlearning is valuable and provide tips for creating suitable content for a microlibrary. In this TD at Work issue, you will find: · examples of successful microlearning initiatives · steps for building a microlearning program · suggested learning assets for a microlibrary · instructional design tips · a tool for assessing whether microlearning is the right choice.
Employee Experience Strategy
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Author : Ben Whitter
language : en
Publisher: Kogan Page Publishers
Release Date : 2023-08-03
Employee Experience Strategy written by Ben Whitter and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-03 with Business & Economics categories.
Designing and implementing an exceptional employee experience strategy is crucial for business success. From a leading figure in the EX field, this book provides everything needed to succeed. Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. It also covers how to overcome common challenges and measure the ROI of the strategy. Most importantly, this book shows how to ensure that the EX strategy delivers on the financial and performance goals of the business. This book is underpinned by primary data, research and global case studies from organizations including L'Oréal, Sanofi, and Unilever. There are also practical examples throughout and interviews with leading figures who have successfully implemented a robust employee experience strategy. Written by Ben Whitter who was recognized by Thinkers50 in 2021 specifically for his work in employee experience, this is an essential book for all senior talent professionals needing to build, embed and sustain an effective EX strategy.