Employee Experience Strategy
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Employee Experience Strategy
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Author : Ben Whitter
language : en
Publisher: Kogan Page Publishers
Release Date : 2023-08-03
Employee Experience Strategy written by Ben Whitter and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-03 with Business & Economics categories.
Designing and implementing an exceptional employee experience strategy is crucial for business success. From a leading figure in the EX field, this book provides everything needed to succeed. Employee Experience Strategy explains how to assess the needs of the organization and its employees, define and build an effective employee experience (EX) strategy and embed it successfully in the business. There is also guidance on how to get stakeholder buy-in from the rest of the business, and make sure that the EX strategy works for remote, hybrid and in-person working. It also covers how to overcome common challenges and measure the ROI of the strategy. Most importantly, this book shows how to ensure that the EX strategy delivers on the financial and performance goals of the business. This book is underpinned by primary data, research and global case studies from organizations including L'Oréal, Sanofi, and Unilever. There are also practical examples throughout and interviews with leading figures who have successfully implemented a robust employee experience strategy. Written by Ben Whitter who was recognized by Thinkers50 in 2021 specifically for his work in employee experience, this is an essential book for all senior talent professionals needing to build, embed and sustain an effective EX strategy.
The Employee Experience
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Author : Tracy Maylett
language : en
Publisher: John Wiley & Sons
Release Date : 2017-01-10
The Employee Experience written by Tracy Maylett and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-10 with Business & Economics categories.
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce—the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world’s most successful organizations. By establishing a clear set of expectations and promises—collectively known as the Contract—and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today’s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: Make the employee experience a core part of your strategy Understand employee expectations and bridge the “Expectation Gap” Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee-employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin…and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master’s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.
The Employee Experience Advantage
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Author : Jacob Morgan
language : en
Publisher: John Wiley & Sons
Release Date : 2017-03-27
The Employee Experience Advantage written by Jacob Morgan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-27 with Business & Economics categories.
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing around employee experience How to design for technology, culture, and physical spaces The role people analytics place in employee experience Frameworks for how to actually create employee experiences The role of the gig economy The future of employee experience Nine types of organizations that focus on employee experience And much more! There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.
Employee Experience
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Author : Ben Whitter
language : en
Publisher: Kogan Page Publishers
Release Date : 2019-08-03
Employee Experience written by Ben Whitter and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-03 with Business & Economics categories.
For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, rapid technological change and digital overload, supporting and developing employees has never been more difficult. Employee Experience is a practical guide to achieving this. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology. Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.
Employee Experience Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-01-05
Employee Experience Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-05 with categories.
Where do ideas that reach policy makers and planners as proposals for Employee Experience strengthening and reform actually originate? What are the disruptive Employee Experience technologies that enable our organization to radically change our business processes? What prevents me from making the changes I know will make me a more effective Employee Experience leader? What role does communication play in the success or failure of a Employee Experience project? What are the business objectives to be achieved with Employee Experience? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Employee Experience investments work better. This Employee Experience All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Employee Experience Self-Assessment. Featuring 725 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Employee Experience improvements can be made. In using the questions you will be better able to: - diagnose Employee Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Employee Experience and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Employee Experience Scorecard, you will develop a clear picture of which Employee Experience areas need attention. Your purchase includes access details to the Employee Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
The Employee Experience
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Author : Jane McLeod
language : en
Publisher: Hillcrest Publishing Group
Release Date : 2016-08-16
The Employee Experience written by Jane McLeod and has been published by Hillcrest Publishing Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-16 with Career development categories.
'The Employee Experience: A Capstone Guide to Peak Performance'' is a book about people--celebrating people, appreciating people, letting them be heard, engaging them in meaningful ways, and leading them to greatness.
The Hr Handbook
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Author : Lee Nallalingham
language : en
Publisher: Independently Published
Release Date : 2022-10-17
The Hr Handbook written by Lee Nallalingham and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-17 with categories.
Employee experience can often be dismissed as a fluffy topic. Just the term 'employee experience' can conjure up images of employees lazing around in bean bag chairs or playing pool. It leads many to often consider employee experience as a nice to have as opposed to a business essential. But let's be clear. Employee experience is a business essential. Do you want to know why? Businesses that have high levels of employee engagement make two and a half times more money than businesses that do not. Let me say that again just so that you are clear. Businesses that look after their people make two and a half times more money than businesses that do not. It is not a nice to have, it is the key to building and sustaining a successful business. Despite this, many organisations struggle to put together a coherent employee experience and engagement strategy. If you want to know how to create an amazing end to end employee experience that will drive outstanding business results, then this is the book for you. The author shares his experience across all aspects of the employee lifecycle to provide you with a practical guide to delivering an outstanding employee experience. It will help you to ensure the organisation sets the right goals for its people, align those people to the culture, purpose and values and help to keep employees highly engaged and motivated while delivering those important business outcomes.
Digital Workplace Strategy Design
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Author : Oscar Berg
language : en
Publisher:
Release Date : 2018
Digital Workplace Strategy Design written by Oscar Berg and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with categories.
Why do most digital work environments slow employees down? Many organizations have lost control of the digital workplace to uncoordinated organic growth. If you're looking for tools to get back in the driver's seat and maximize value creation, then Digital Workplace Strategy & Design is just what the doctor ordered. With its ready-to-use templates and real-world examples, you will be primed to master the digital workplace and unlock the enormous potential of a holistic, iterative, and user-centered approach based on design thinking. The time and money your organization will save and the hassle your employees will be spared are just the tip of the iceberg. Imagine how much value your employees will create when they are empowered to work smarter together. Your step-by-step guide to - Identifying key problems and digital opportunities. - Adopting a new and smarter approach to the digital workplace. - Maximizing value creation with the help of service orientation. - Crafting a powerful digital workplace strategy rooted in hands-on experience and proven methodology. - Learning how to design winning digital services with actionable tools. What sets this book apart What distinguishes this book from others on digitalization, digital transformation, and the digital workplace is how extensively it is used in practice. This is because authors Oscar Berg and Henrik Gustafsson draw from a wealth of hands-on experience and apply these same steps in multinational companies from a variety of industries. Join the community Grab this book today and join a growing community of digital workplace and digitalization changemakers.
Employee Experience Ex Leadership
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Author : Nick Lynn
language : en
Publisher:
Release Date : 2019-05-05
Employee Experience Ex Leadership written by Nick Lynn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-05 with categories.
An insider's guide to employee engagement and employee experience (EX). Nick Lynn is a consultant who has worked in the field of employee insights for 20 years and the book is full of client stories and case studies. Trust is the essential ingredient in any successful business. The author looks at how leaders have built trust by making it safe for people to speak up and by using feedback to make meaningful changes. For decades, that has meant running employee surveys. With new technologies and new data science approaches, there are opportunities for companies to move far beyond traditional engagement programmes and to achieve much more. The book highlights those opportunities and also the risks. EX leadership refers to those companies that are leading the way in developing this new science, and also the key role that leaders play in shaping a compelling employee experience.
The Future Of Work
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Author : Jacob Morgan
language : en
Publisher: John Wiley & Sons
Release Date : 2014-08-25
The Future Of Work written by Jacob Morgan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-25 with Business & Economics categories.
Throughout the history of business employees had to adapt to managers and managers had to adapt to organizations. In the future this is reversed with managers and organizations adapting to employees. This means that in order to succeed and thrive organizations must rethink and challenge everything they know about work. The demographics of employees are changing and so are employee expectations, values, attitudes, and styles of working. Conventional management models must be replaced with leadership approaches adapted to the future employee. Organizations must also rethink their traditional structure, how they empower employees, and what they need to do to remain competitive in a rapidly changing world. This is a book about how employees of the future will work, how managers will lead, and what organizations of the future will look like. The Future of Work will help you: Stay ahead of the competition Create better leaders Tap into the freelancer economy Attract and retain top talent Rethink management Structure effective teams Embrace flexible work environments Adapt to the changing workforce Build the organization of the future And more The book features uncommon examples and easy to understand concepts which will challenge and inspire you to work differently.