10 Steps To Successful Customer Service
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10 Steps To Successful Customer Service
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Author : Maxine Kamin
language : en
Publisher: Association for Talent Development
Release Date : 2010-02-01
10 Steps To Successful Customer Service written by Maxine Kamin and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-01 with Business & Economics categories.
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service! Step 1: Identify Service Motivation and Mission Step 2: Define Great Service for Your Organization Step 3: Form Great Relationships Step 4: Build Trusting Relationships that Last Step 5: Use the Law of Attraction—Be Positive Step 6: Aggressively Solve Problems—the Bigger the Better Step 7: Recover from Mistakes Gracefully Step 8: Give Customers and Yourself a Break Step 9: Keep It Cool When Things Get Hot Step 10: Be Your Own Best Customer
10 Steps To Successful Business Writing 2nd Edition
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Author : Jack E. Appleman
language : en
Publisher: Association for Talent Development
Release Date : 2017-11-14
10 Steps To Successful Business Writing 2nd Edition written by Jack E. Appleman and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-14 with Business & Economics categories.
In Today’s Business World, You Are What You Write Good writing can launch a career. It has the power to break through clutter and capture readers’ imaginations. And good writing is not just a skill that marketers must master. Most workplace communication takes written form, and with the rising number of communication channels—social media, instant messaging, blogs—we’re writing more and faster than ever. With new chapters on electronic communication, 10 Steps to Successful Business Writing is your guide to capturing readers’ attention and imagination. Writing instructor and coach, Jack Appleman uses examples and exercises to help you write with clarity and confidence. This updated edition covers the essentials of how to organize your text to hold your readers’ attention; edit yourself for grammar, tone, and excess words; and master the documents for any workplace situation. It doesn’t matter if you’re drafting a business plan, an email, or a Facebook post. Forget the shorthand, drop the exclamation points, and ditch the emojis. Learn to create concise, persuasive, and powerful text with 10 Steps to Successful Business Writing.
10 Steps To Successful Sales
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Author : Brian Lambert
language : en
Publisher: Association for Talent Development
Release Date : 2009-12-01
10 Steps To Successful Sales written by Brian Lambert and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-12-01 with Business & Economics categories.
Insights on becoming an effective and efficient trusted advisor! There is a difference between being a sales person and a sales professional—with 10 Steps to Successful Sales, you'll gain the knowledge you need to accelerate revenue, manage your organization, and leverage the sales process. With this fast-moving, advice-packed, and actionable guide, you'll become the professional that your clients want you to be. You'll learn from the best, with sage advice from more than 100 top-performing sales professionals. The book is designed to help anyone who is directly or indirectly responsible for driving revenue. It is designed to help you continuously improve, despite the complexities of the selling environment. From developing a personalized selling system, to establishing customer loyalty and trust, to understanding the buying process and creating a personal development plan based on world-class knowledge and skill, this book is a practical, easy-to-use resource. Build top-line revenue for your organization and develop world-class sales habits used by successful sales professionals in multiple industries. The 10 Steps to becoming an effective and efficient trusted advisor Step 1: Embrace a Sales Mindset Step 2: Know Your Job and Your Role Step 3: Develop Winning Habits Step 4: Understand the Buying Process Step 5: Leverage the Sales Process Step 6: Create Your Own Personal Selling System Step 7: Accelerate Revenue Step 8: Communicate Effectively Step 9: Manage Your Sales Organization Step 10: Develop World-Class Sales Competence.
10 Steps To Successful Meetings
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Author : ASTD Press
language : en
Publisher: Association for Talent Development
Release Date : 2009-02-01
10 Steps To Successful Meetings written by ASTD Press and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-01 with Business & Economics categories.
Design and facilitate engaging, productive meetings.10 Steps to Successful Meetings presents strategies to create and conduct fruitful, impactful meetings. Successfully set meeting goals and agendas, boost participant involvement, and conduct timely, effective evaluation and follow-up. Part of the ASTD 10 STEPS series.
10 Steps To Successful Change Management
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Author : George Vukotich
language : en
Publisher: Association for Talent Development
Release Date : 2011-05-16
10 Steps To Successful Change Management written by George Vukotich and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-16 with Business & Economics categories.
Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. Do you look forward to change, or do you face it with a sense of impending doom? Change is inevitable, and how we handle it determines a great deal of our success in life. Yet many people dread change, viewing it as a threat to be overcome rather than an opportunity to learn and grow. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it—whether it comes from technology, organizational shifts, economic or global trends, or simply the passage of time. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it. This book can serve as a step-by-step program for systematically building your change management strategy, or you can turn directly to whichever chapter will help solve the problem at hand today. Either way, you'll be provided with insights, case studies, tools, and techniques to put you ahead of the change curve. You'll learn how to: develop a change management team and create supportive alliances communicate your plans, take your vision from idea to action, and overcome challenges along the way measure your success, review lessons learned, and build a culture of constant improvement. With 10 Steps to Successful Change Management at your fingertips, you'll be prepared to understand what's happening, minimize the risk that goes with it, and take advantage of the opportunities that change can bring. Instead of dreading the possibility that changes will occur, you'll be assured of your ability to handle them—and to thrive and grow through the experience.
10 Steps To Successful Project Management
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Author : Lou Russell
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
10 Steps To Successful Project Management written by Lou Russell and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
A crash course for effectively planning and managing timely, organized projects. 10 Steps to Successful Project Management features a structured methodology for delivering high-quality projects on time. Learn how to distinguish between a project and task, build a convincing business case, define project scope, assess risks and constraints, create a project plan, collaborate on action items, and measure and communicate results. This title is an essential resource for anyone, in any function, of any business.
10 Steps To Success
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Author : Daniel Fowler
language : en
Publisher: iUniverse
Release Date : 2006
10 Steps To Success written by Daniel Fowler and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
Advanced praise for 10 Steps to Success- '.outstanding, insightful and very timely for the newer agent. It also serves as a reminder to the veteran agent as well. Your ideas are easily understood and should be accepted by those who read the book. This should help many " -David Carter, sales director, Midland East American Family Insurance Group Learn how to be a successful insurance agent with the simple techniques in 10 Steps to Success. Author Daniel S. Fowler utilizes his thirty years of experience in the insurance business to illustrate how to work smarter rather than harder toward building a successful insurance agency. Fowler's unique information applies to almost any business and will give you the tips you need to achieve your goals, including: Building relationships Marketing and business plans Listening to yourself and your clients The importance of good employees With 10 Steps to Success, Fowler shows you how to provide not only the service people expect, but also the service people don't expect.
10 Steps To Successful Coaching
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Author : Sophie Oberstein
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2009
10 Steps To Successful Coaching written by Sophie Oberstein and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business & Economics categories.
In this guide, Oberstein demonstrates why coaching can be a powerful tool to drive organization performance and support the achievement of individual career goals. The solid, understandable process presented in the book encourages and supports positive, long-term change.
10 Steps To Successful Coaching 2nd Edition
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Author : Sophie Oberstein
language : en
Publisher: Association for Talent Development
Release Date : 2020-04-14
10 Steps To Successful Coaching 2nd Edition written by Sophie Oberstein and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-14 with Business & Economics categories.
Build Your Coaching Skills to Develop Others Coaching has the power to enhance individual, team, and organizational performance. Its interactive process helps individuals set and act upon goals, make better decisions, and produce results. 10 Steps to Successful Coaching offers meaningful advice to help you embrace and elevate your existing coaching skills, drawing upon your strengths as a leader, colleague, or employee to bring out the strengths of others. This book is an entry point for anyone who wants—or has been asked—to do some formal or informal coaching. It’s also for anyone who wants to infuse day-to-day interactions in the workplace with a powerful new skill: development through coaching. With coaching skills quickly becoming essential for anyone who wants to help others develop in the workplace, use this book as your road map to being an effective coach who is ready to listen, encourage, and challenge others to greater achievement. Your coachees will enjoy greater job satisfaction and confidence, and your organization will benefit from this cost-effective way of developing employees and improving productivity. You, as a coach, will discover growth in your working relationships and gain a tremendous sense of accomplishment. This second edition addresses coaching in terms of the broader organization; creating a coaching culture; the impact of technology on the coaching relationship; and goal and accountability setting; overcoming obstacles to good listening; and ending the coaching process. You'll find a diverse array of tools to help you along the way. Examples include: a development plan to highlight existing coaching skills and areas of opportunity sample questions to ask during sessions forms to secure commitment to coaching an assessment to evaluate your organization’s coaching culture.
10 Steps To Successful Virtual Presentations
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Author : Wayne Turmel
language : en
Publisher: Association for Talent Development
Release Date : 2011-02-01
10 Steps To Successful Virtual Presentations written by Wayne Turmel and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-01 with Business & Economics categories.
Whether you're presenting training exercises, team meetings or a sales pitch, you can present like a pro, deal with technological glitches, appear calm under pressure, and deliver value-packed virtual presentations. Millions of web meetings take place every day, yet they are often boring, poorly conducted, and technologically challenged. But that doesn't have to happen to you! Now you can learn how to make your online meeting as engaging as an in-person presentation. Whether you're presenting general information, training exercises, team meetings or sales pitches, this book helps you present like a pro and appear calm under pressure. You can facilitate discussions, handle Voice over Internet Protocol (VoIP) issues, listen to and engage your audience, and multitask effectively. Plus you'll have case studies, rules of thumb, ready-to-use tools, checklists, and tips to share with coworkers. With this book to guide you, you can become a competent, confident, credible online presenter and deliver real value to your audience. Table of Contents: Step 1: Identify your learning objectives and outcomes Step 2: Learn the virtual presentation platforms Step 3: Plan your presentation Step 4: Learn to work with others Step 5: Build compelling content (presentation templates) (add four types) Step 6: Building good visuals Step 7: Refining your vocal skills Step 8: Rehearse Step 9: Multitasking and using the tools Step 10: Follow-up and learn