101 Habits Of An Effective Complainer
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101 Habits Of An Effective Complainer
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Author : Helen Dewdney
language : en
Publisher: M-Y Books Publishing
Release Date : 2023-01-31
101 Habits Of An Effective Complainer written by Helen Dewdney and has been published by M-Y Books Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-01-31 with Law categories.
Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively. "101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want. The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.
The 7 Habits Of Highly Effective Families
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Author : Stephen R. Covey
language : en
Publisher: St. Martin's Press
Release Date : 2014-08-05
The 7 Habits Of Highly Effective Families written by Stephen R. Covey and has been published by St. Martin's Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-05 with Self-Help categories.
The 7 Habits of Highly Effective Families is Stephen R. Covey's newly revised and updated paperback edition of the New York Times bestseller that offers precious lessons in creating and sustaining a strong family culture in a turbulent world. In his first major work since The 7 Habits of Highly Effective People, Covey presents a practical and philosophical guide to solving the problems--large and small, mundane and extraordinary--that confront all families and strong communities. By offering revealing anecdotes about ordinary people as well as helpful suggestions about changing everyday behavior, The 7 Habits of Highly Effective Families shows how and why to have family meetings, the importance of keeping promises, how to balance individual and family needs, and how to move from dependence to interdependence. The 7 Habits of Highly Effective Families is an invaluable guidebook to the welfare of families everywhere.
151 Quick Ideas To Deal With Difficult People
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Author : Carrie Mason-Draffen
language : en
Publisher: Red Wheel/Weiser
Release Date : 2007-01-01
151 Quick Ideas To Deal With Difficult People written by Carrie Mason-Draffen and has been published by Red Wheel/Weiser this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Business & Economics categories.
Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.
How To Complain
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Author : Scott Dixon
language : en
Publisher: Independently Published
Release Date : 2019-03-17
How To Complain written by Scott Dixon and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-17 with categories.
As featured in the Daily Mail and BBC Radio Scotland. Are you fed up of being fobbed off when you have a legitimate complaint? Do you simply think it's the way of the world and there is nothing you can do about it? Think again! I can show you how to effectively complain to get fast results and good compensation with the minimum of effort and fuss on your part. This isn't about complaining for the sake of it - this is about effectively complaining to hold individuals and firms to account, seek redress, raise standards and improve customer service for everyone. My book spans 7 consumer laws including the Consumer Rights Act 2015, the General Data Protection Regulation Act ("GDPR") 2018, Freedom of Information Act, Small Claims, the Misrepresentation Act 1967, the role of the Ombudsman and various aspects of the Road Traffic Act including pothole claims, parking tickets, speeding offences, car hire contracts and other motoring scenarios over 3 jurisdictions namely the Isle of Man, Scotland and England and Wales. Throughout the book I refer to real life cases and give you all the tools you need to win disputes. There are templates and guidance on legislation to seal your case from the outset and secure a quick resolution in your favour. This second edition has been updated due to the introduction of the General Data Protection Regulation Act 2018 ("GDPR"), which has replaced the Data Protection Act 1998 (2002 in the Isle of Man).
Customer Service Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2010-10-06
Customer Service Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-06 with Business & Economics categories.
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
The Memory Tree
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Author : Britta Teckentrup
language : en
Publisher: Hachette UK
Release Date : 2014-10-09
The Memory Tree written by Britta Teckentrup and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-09 with Juvenile Fiction categories.
A beautiful and heartfelt picture book to help children celebrate the memories left behind when a loved one dies. Fox has lived a long and happy life in the forest, but now he is tired. He lies down in his favourite clearing, and falls asleep for ever. Before long, Fox's friends begin to gather in the clearing. One by one, they tell stories of the special moments that they shared with Fox. And so, as they share their memories, a tree begins to grow, becoming bigger and stronger with each memory, sheltering and protecting all the animals in the forest, just as Fox did when he was alive. This gentle story about the loss of a loved one is perfect for sharing and will bring comfort to both children and parents.
Ask A Manager
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Author : Alison Green
language : en
Publisher: Hachette UK
Release Date : 2018-05-01
Ask A Manager written by Alison Green and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-01 with Business & Economics categories.
'I'm a HUGE fan of Alison Green's "Ask a Manager" column. This book is even better' Robert Sutton, author of The No Asshole Rule and The Asshole Survival Guide 'Ask A Manager is the book I wish I'd had in my desk drawer when I was starting out (or even, let's be honest, fifteen years in)' - Sarah Knight, New York Times bestselling author of The Life-Changing Magic of Not Giving a F*ck A witty, practical guide to navigating 200 difficult professional conversations Ten years as a workplace advice columnist has taught Alison Green that people avoid awkward conversations in the office because they don't know what to say. Thankfully, Alison does. In this incredibly helpful book, she takes on the tough discussions you may need to have during your career. You'll learn what to say when: · colleagues push their work on you - then take credit for it · you accidentally trash-talk someone in an email and hit 'reply all' · you're being micromanaged - or not being managed at all · your boss seems unhappy with your work · you got too drunk at the Christmas party With sharp, sage advice and candid letters from real-life readers, Ask a Manager will help you successfully navigate the stormy seas of office life.
The Essential Guide To Business Etiquette
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Author : Lillian H. Chaney
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2007-09-30
The Essential Guide To Business Etiquette written by Lillian H. Chaney and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-30 with Business & Economics categories.
Which fork should you use to eat the salad at a business lunch? What does business casual really mean? What's the one thing it's important not to do when meeting a Japanese businessperson for the first time? Good social skills are critical to success in today's competitive business world. Excellent manners not only grease the wheels of commerce, but an employee's positive professional image rubs off on the company and improves its reputation. The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success. Good manners are like gold in today's fractious business environment—and thus provide an edge in getting and keeping new business. The Essential Guide to Business Etiquette features 14 chapters covering the most critical areas that can help people succeed in the climb up the corporate ladder. From the basics of getting off on the right foot during the job interview to handling office politics to dining etiquette, this book covers everything today's businessperson needs to know to navigate the tricky world of etiquette whether at home or abroad. Learning to operate with grace in the business world could not be more important. Every day, poor manners ruin deals, derail promotions, and harm customer relations.
It S Okay To Manage Your Boss
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Author : Bruce Tulgan
language : en
Publisher: John Wiley & Sons
Release Date : 2010-08-13
It S Okay To Manage Your Boss written by Bruce Tulgan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-13 with Business & Economics categories.
Get what you need from your boss In this follow-up to the bestselling It's Okay to Be the Boss, Bruce Tulgan argues that as managers demand more and more from their employees, they are also providing them with less guidance than ever before. Since the number one factor in employee success is the relationship between employees and their immediate managers, employees need to take greater responsibility for getting the most out of that relationship. Drawing on years of experience training managers and employees, Tulgan reveals the four essential things employees should get from their bosses to guarantee success at work. Shows employees how to ask for what they need to succeed in their high-pressure jobs Shatters previously held beliefs about how employees should manage up Outlines what employees must get from their managers: clear expectations; the skills needed to perform their jobs; honest feedback, recognition or rewards A novel approach to managing up, It's Okay to Manage Your Boss is an invaluable resource for employees who want to work more effectively with their managers.
The Success Principles For Teens
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Author : Jack Canfield
language : en
Publisher: Simon and Schuster
Release Date : 2010-01-01
The Success Principles For Teens written by Jack Canfield and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-01 with Juvenile Nonfiction categories.
Everyone wants to be successful—and today’s youth are no exception. After the massive success of Jack Canfield’s The Success Principles, thousands of requests came rushing in to develop the most important success strategies for today’s teenagers. Their calls have been answered. Even though many teens are urged to get good grades, many feel lost when it comes to setting powerful goals and creating the life they really want. Jack Canfield, cocreator of the famed Chicken Soup for the Soul series has teamed up with successful author and young entrepreneur Kent Healy to design a fun and engaging teen-friendly book that offers the timeless information and inspiration to get from where you are to where you really want to be. The Success Principles for Teens is a roadmap for every young person. It doesn’t matter if your goal is to become a better student or athlete, start a business, make millions of dollars, or simply find guidance and direction, the principles in this book always work, if you work the principles. This is not merely a collection of “good ideas.” This book includes twenty-three of the most important success strategies used by thousands of exceptional young people throughout history. With the right tools, anyone can be successful. This book will give teens the courage and the heart to get started and get ahead.