42 Rules For Outsourcing Your Call Center
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42 Rules For Outsourcing Your Call Center
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Author : Geoffrey A. Best
language : en
Publisher: Happy About
Release Date : 2011-09-29
42 Rules For Outsourcing Your Call Center written by Geoffrey A. Best and has been published by Happy About this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-29 with Business & Economics categories.
Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
Call Centers For Dummies
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Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-04-16
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-16 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
42 Rules Of Cold Calling Executives 2nd Edition
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Author : Mari Anne Vanella
language : en
Publisher: Happy About
Release Date : 2012-11
42 Rules Of Cold Calling Executives 2nd Edition written by Mari Anne Vanella and has been published by Happy About this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11 with Success in business categories.
Vanella's easy-to-read guide gives concise, easy-to-implement methods to get results with cold calls.
42 Rules For Superior Field Service
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Author : Rosemary Coates
language : en
Publisher: Happy About
Release Date : 2013-05-10
42 Rules For Superior Field Service written by Rosemary Coates and has been published by Happy About this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-10 with Business & Economics categories.
With few exceptions, the service business is viewed as a "necessary evil." Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives. Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much more Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience
The Call Center Handbook
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Author : Keith Dawson
language : en
Publisher: CRC Press
Release Date : 2003-11-20
The Call Center Handbook written by Keith Dawson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-20 with Technology & Engineering categories.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Business Periodicals Index
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Author :
language : en
Publisher:
Release Date : 2009
Business Periodicals Index written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Business categories.
Current Law Index
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Author :
language : en
Publisher:
Release Date : 2007
Current Law Index written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Law categories.
The Complete Idiot S Guide To Successful Outsourcing
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Author : Gene Marks
language : en
Publisher: Alpha Books
Release Date : 2005
The Complete Idiot S Guide To Successful Outsourcing written by Gene Marks and has been published by Alpha Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
Nowadays just about anything can be outsourced. From telemarketing to inventory management, collecting receivables to answering the phone, email account hosting to company management, it's all up for grabs. Business owners, managers at mid-level companies, and entrepreneurs who are even thinking about outsourcing some part of the business need The Complete Idiot's Guide to Successful Outsourcing. Included- The historical and global issues of outsourcing that may affect outsourcing decisions Tips on how to determine whether or not to outsource at all Advice on how to decide the costs and benefits of outsourcing Guidance on hiring and managing the outsourced help An explanation of ways to stay within government compliance
Buyers Guide For The Health Care Market
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Author :
language : en
Publisher:
Release Date : 1999
Buyers Guide For The Health Care Market written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Administrative agencies categories.
Strategic Management
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Author : Robert A. Pitts
language : en
Publisher: South Western Educational Publishing
Release Date : 2006
Strategic Management written by Robert A. Pitts and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
Do you know how to get the competitive advantage? STRATEGIC MANAGEMENT: BUILDING AND SUSTAINING COMPETITIVE ADVANTAGE shows you in detail how the world's top companies build, extend, and sustain a competitive advantage. How do they do it? Through distinctive competence, quality, globalization, change, and ethics. And because this business textbook is rich with study tools, STRATEGIC MANAGEMENT: BUILDING AND SUSTAINING COMPETITIVE ADVANTAGE gives you the competitive advantage on the test as well!