A Career In Customer Service And Tech Support
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A Career In Customer Service And Tech Support
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Author : Jeff Mapua
language : en
Publisher: The Rosen Publishing Group, Inc
Release Date : 2014-12-15
A Career In Customer Service And Tech Support written by Jeff Mapua and has been published by The Rosen Publishing Group, Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-15 with Juvenile Nonfiction categories.
This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.
Customer Service And Tech Support A Career Guide
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Author : Regina Marsh
language : en
Publisher: Larsen and Keller Education
Release Date : 2023-09-26
Customer Service And Tech Support A Career Guide written by Regina Marsh and has been published by Larsen and Keller Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-09-26 with Business & Economics categories.
Customer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields.
Guide To Customer Service Skills For The Help Desk Professional
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Author : Donna Knapp
language : en
Publisher: Turtleback
Release Date : 1999-11-16
Guide To Customer Service Skills For The Help Desk Professional written by Donna Knapp and has been published by Turtleback this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-11-16 with categories.
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Getting An It Help Desk Job For Dummies
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Author : Tyler Regas
language : en
Publisher: John Wiley & Sons
Release Date : 2015-04-13
Getting An It Help Desk Job For Dummies written by Tyler Regas and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-13 with Computers categories.
Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!
Careers In Computer Support
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Author : Jeri Freedman
language : en
Publisher: The Rosen Publishing Group, Inc
Release Date : 2013-07-15
Careers In Computer Support written by Jeri Freedman and has been published by The Rosen Publishing Group, Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Juvenile Nonfiction categories.
With the importance of computers and mobile devices in every business and industry, the demand for computer support professionals is greater than ever before. As a result, those with strong skills in computer support have a relatively secure career path and the ability to apply their knowledge in a wide variety of environments. This title presents a number of different careers in computer support, including their typical work settings, responsibilities, and demands. Information is provided on education and training--starting with preparation at the high school level--and practical advice is given on how to land a job.
A Guide To Customer Service Skills For The Help Desk Professional
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Author : Donna Knapp
language : en
Publisher:
Release Date : 1999
A Guide To Customer Service Skills For The Help Desk Professional written by Donna Knapp and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
The Customer Support Handbook
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Author : Sarah Hatter
language : en
Publisher: Cosupport
Release Date : 2014-02-04
The Customer Support Handbook written by Sarah Hatter and has been published by Cosupport this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-04 with Customer relations categories.
How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice
A Guide To Help Desk Concepts
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Author : Donna Knapp
language : en
Publisher:
Release Date : 1999
A Guide To Help Desk Concepts written by Donna Knapp and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
Technical Support
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Author : Rachel King
language : en
Publisher: Cavendish Square Publishing, LLC
Release Date : 2014-12-15
Technical Support written by Rachel King and has been published by Cavendish Square Publishing, LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-15 with Juvenile Nonfiction categories.
Think you want to go into the technology industry? Many technology professionals jump-start their careers in technical support. Whether youre looking to join a big company or a small start-up, learn exactly what it takes to get that perfect job!
Customer Service Representatives
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Author : Blgs Publishers
language : en
Publisher:
Release Date : 2016-09-16
Customer Service Representatives written by Blgs Publishers and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-16 with categories.
This book tries to bring together the important information for a last minute preparation in as low as 60 minutes for a career in Customer Service. In this book you will find the most frequently asked job interview questions for both support center and call center environments. It covers questions related to excellent customer service, respecting the customer's time, customer development, workflows, processes and business needs, customer relations, problem resolution, time management, effective customer service, customers' expectations, customers inquiries, customer feedback, resolve problems.It has been well written to make it a very quick read. It also covers non-technical,HR and Personnel questions in brief.